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firefox crashes before doing anything.

  • 11 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 96 views
  • Last reply by jscher2000

Firefox announces that it has crashed before it does anything & tells me to quit or restart which results in the same crash. I included my email address with the crash report a number of times but have not received any recognition. I'm a veteran of Windows since '98 & can find my way around the Directories & Registry. I have all the crash reports, the last id of which the FF site did not recognize.

Win7 seems otherwise healthy, & runs I'net Explorer ok.

It seems either that FF uninstall program is not severe enough or that I have stumbled into a FF black hole. I have uninstalled, & reinstalled with no success. My next thought is to delete all FF Program, Applications & data files, & whatever Registry entries Regseeker & CCleaner think appropriate., & then reinstall.

I've been running Win7 with latest Srv pack, Norton Inet Scrty, with FF for years, with no issues. I'm reporting this with Inet Explr since FF doesn't run at all. Does anyone have any procedures or suggestions to offer?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Thank you for the crash report IDs. I checked the last three and they do match the problem philipp mentioned originally, so here is a little more information on that.

If you open the crash reports and click the "Modules" tab, you'll see that the first on the list in each case is "FLVSrvLib.dll". That module installs with various Applian Technologies programs including Freecorder and Replay Media Catcher.

The crash seems to have started after users with one of those programs installed a recent latest update to their Norton security software.

Could you recheck on whether you have either of those programs and it isn't essential, try uninstalling it and then restarting Windows to ensure that none of its components are left running.

Will Firefox start normally after that?

If you prefer not to uninstall the program, a few other users said using the msconfig program to prevent FlvSrvc.exe from running at startup bypassed the problem. See: http://windows.microsoft.com/en-us/windows/using-system-configuration

Read this answer in context 👍 1

All Replies (11)

hi this might be a guess into the blue, but since we have recently seen a lot of reports of startup crashes caused by external software. it might be worth to try the following: go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut. Add a space and -url "about:blank" to the target field in the Properties.


You can set the browser.sessionstore.max_resumed_crashes pref to 0 on the about:config page to get the about:sessionrestore page immediately with the first start after a crash has occurred or the Task Manager was used to close Firefox.

That way you see if the previous session didn't close properly or crashed and will allow you to deselect the tab(s) that you do not want to reopen, but will allow to reopen other tabs.

If you can't start Firefox then you can add this line to the prefs.js file to prevent Firefox from restoring the previous session automatically.

user_pref("browser.sessionstore.max_resumed_crashes", 0);

See:

Did as directed, but same result. Also no Freecorder here.

Next?? And thanks for trying.

LoveMusic மூலமாக திருத்தப்பட்டது

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia


Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.

Got here & posting this from Win7 Safe Mode reboot, thank you: Application Basics


Name: Firefox Version: 41.0.1 Build ID: 20150929144111 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adblock Plus Version: 2.6.11 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Copernic Desktop Search - Search Firefox content Version: 3.7.0.8 Enabled: true ID: {57319509-7821-41B0-9FDF-3B58F146AE33}

Name: deskCut Version: 0.6.0.3.1-signed Enabled: true ID: {9125C9CB-BE2B-4389-A0C7-46A4BDD46AEA}

Name: Nimbus Screen Capture - editable screenshots. Version: 6.6.1 Enabled: true ID: nimbusscreencaptureff@everhelper.me

Name: YouTube Video Download Wizard Version: 1.1.4 Enabled: true ID: ytvdw@pgport.com

Name: Norton Toolbar Version: 2015.5.4.10 Enabled: false ID: {EBA722F5-038F-4CAF-9EE2-545A221628BC}

Graphics


Adapter Drivers: vga framebuf vga256 vga64k Adapter RAM: Unknown Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R Device ID: 0x0000 Direct2D Enabled: Blocked for your graphics card because of unresolved driver issues. DirectWrite Enabled: false (6.2.9200.17461) GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics card because of unresolved driver issues. Subsys ID: 00000000 Supports Hardware H264 Decoding: false Vendor ID: 0x0000 WebGL Renderer: Blocked for your graphics card because of unresolved driver issues. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.display.use_system_colors: true browser.download.folderList: 0 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.max_resumed_crashes: 0 browser.sessionstore.upgradeBackup.latestBuildID: 20150929144111 browser.startup.homepage: yahoo.com browser.startup.homepage_override.buildID: 20150929144111 browser.startup.homepage_override.mstone: 41.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 41.0.1 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 41.0.1 gfx.driver-init.deviceID: 0x0000 gfx.driver-init.driverVersion: gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: false gfx.driver-init.status: 2 media.gmp-eme-adobe.lastUpdate: 1444797498 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1431752325 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150929144111 media.gmp-manager.lastCheck: 1444797483 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1443681544 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npvlc: 2 plugins.load_appdir_plugins: true print.printer_Canon_MX450_series_Printer.print_bgcolor: false print.printer_Canon_MX450_series_Printer.print_bgimages: false print.printer_Canon_MX450_series_Printer.print_colorspace: print.printer_Canon_MX450_series_Printer.print_command: print.printer_Canon_MX450_series_Printer.print_downloadfonts: false print.printer_Canon_MX450_series_Printer.print_duplex: 1515870810 print.printer_Canon_MX450_series_Printer.print_edge_bottom: 0 print.printer_Canon_MX450_series_Printer.print_edge_left: 0 print.printer_Canon_MX450_series_Printer.print_edge_right: 0 print.printer_Canon_MX450_series_Printer.print_edge_top: 0 print.printer_Canon_MX450_series_Printer.print_evenpages: true print.printer_Canon_MX450_series_Printer.print_footercenter: print.printer_Canon_MX450_series_Printer.print_footerleft: &PT print.printer_Canon_MX450_series_Printer.print_footerright: &D print.printer_Canon_MX450_series_Printer.print_headercenter: print.printer_Canon_MX450_series_Printer.print_headerleft: &T print.printer_Canon_MX450_series_Printer.print_headerright: &U print.printer_Canon_MX450_series_Printer.print_in_color: true print.printer_Canon_MX450_series_Printer.print_margin_bottom: 0.5 print.printer_Canon_MX450_series_Printer.print_margin_left: 0.5 print.printer_Canon_MX450_series_Printer.print_margin_right: 0.5 print.printer_Canon_MX450_series_Printer.print_margin_top: 0.5 print.printer_Canon_MX450_series_Printer.print_oddpages: true print.printer_Canon_MX450_series_Printer.print_orientation: 0 print.printer_Canon_MX450_series_Printer.print_page_delay: 50 print.printer_Canon_MX450_series_Printer.print_paper_data: 1 print.printer_Canon_MX450_series_Printer.print_paper_height: 11.00 print.printer_Canon_MX450_series_Printer.print_paper_name: print.printer_Canon_MX450_series_Printer.print_paper_size_type: 0 print.printer_Canon_MX450_series_Printer.print_paper_size_unit: 0 print.printer_Canon_MX450_series_Printer.print_paper_width: 8.50 print.printer_Canon_MX450_series_Printer.print_plex_name: print.printer_Canon_MX450_series_Printer.print_resolution: 1515870810 print.printer_Canon_MX450_series_Printer.print_resolution_name: print.printer_Canon_MX450_series_Printer.print_reversed: false print.printer_Canon_MX450_series_Printer.print_scaling: 1.00 print.printer_Canon_MX450_series_Printer.print_shrink_to_fit: true print.printer_Canon_MX450_series_Printer.print_to_file: false print.printer_Canon_MX450_series_Printer.print_unwriteable_margin_bottom: 0 print.printer_Canon_MX450_series_Printer.print_unwriteable_margin_left: 0 print.printer_Canon_MX450_series_Printer.print_unwriteable_margin_right: 0 print.printer_Canon_MX450_series_Printer.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1442023780

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features


Could you go ahead and post the crash report IDs that you have? Or the links to the report pages on the crash stats server.

Directory of C:\Users\Edward\AppData\Roaming\Mozilla\Firefox\Crash Reports\subm itted

10/04/2015 05:08 PM 51 bp-07df53ba-cb59-4a92-baf0-c4e6e2151005.t xt 10/04/2015 05:00 PM 51 bp-0b2e8d9a-2d38-44ba-ba79-b6d002151005.t xt 10/04/2015 05:27 PM 51 bp-10cbc295-bbd8-48f4-820f-2c8ab2151005.t xt 10/06/2015 05:04 PM 51 bp-195eedeb-967d-4e4d-b1a0-7e1072151007.t xt 10/04/2015 05:26 PM 51 bp-1fb4e87a-28c0-44a9-a17a-938272151005.t xt 10/04/2015 05:11 PM 51 bp-271aa5ea-4373-44f3-b2d8-5b26b2151005.t xt 10/04/2015 05:08 PM 51 bp-2f74d594-fbb5-43ee-b46c-6db842151005.t xt 10/05/2015 04:04 PM 51 bp-3335133f-cf81-494a-89c9-2db202151005.t xt 10/04/2015 05:01 PM 51 bp-35034d61-2c50-4af6-9f73-f86142151005.t xt 10/04/2015 05:01 PM 51 bp-37d8fee4-add6-4f33-8acb-4f4fa2151005.t xt 10/06/2015 05:04 PM 51 bp-3cc354bc-7517-49dc-9523-1a3322151007.t xt 10/04/2015 05:03 PM 51 bp-3d731f34-8df9-4682-9fb5-2d9aa2151005.t xt 10/05/2015 03:40 PM 51 bp-45561776-ca38-44ec-a63c-11f702151005.t xt 10/05/2015 03:49 PM 51 bp-45f345a9-5642-47d5-a2c2-7b0422151005.t xt 10/04/2015 05:27 PM 51 bp-48de028f-b254-40ce-9313-3b4d12151005.t xt 10/04/2015 05:00 PM 51 bp-54d6813d-6ab8-404a-8b51-9435b2151005.t xt 10/05/2015 04:23 PM 51 bp-5710a320-898a-482a-86a6-5e0202151005.t xt 10/05/2015 09:27 PM 51 bp-5f0c4f0d-add5-4b98-8767-deae02151006.t xt 10/06/2015 08:51 PM 51 bp-60a5cd60-873b-4a04-a86c-8aa6c2151007.t xt 10/05/2015 04:06 PM 51 bp-63916af7-a586-4e0b-b31f-c398a2151005.t xt 10/05/2015 04:13 PM 51 bp-66136ddf-dd1d-436b-9cdd-aaf672151005.t xt 10/05/2015 09:24 PM 51 bp-79709907-0a49-4049-a2ed-064f12151006.t xt 10/04/2015 05:01 PM 51 bp-7b22f727-3d1b-4180-92aa-714c62151005.t xt 10/07/2015 09:55 PM 51 bp-8d943f77-373a-48c8-b74b-526022151008.t xt 10/04/2015 05:11 PM 51 bp-9770796e-d723-4b6a-9dad-fe7152151005.t xt 10/05/2015 03:39 PM 51 bp-a2f9f52e-2b41-4fb6-9d2f-fd5312151005.t xt 10/04/2015 05:02 PM 51 bp-ad2d34de-1b80-4561-ac2c-78fa52151005.t xt 10/04/2015 05:08 PM 51 bp-b05a0284-8a41-4708-a923-dc92c2151005.t xt 10/05/2015 04:04 PM 51 bp-b6d1e3ae-31c2-4610-9e03-ab3812151005.t xt 07/04/2015 11:18 PM 49 bp-c039a19d-be46-4d3a-8023-fbee22150705.t xt 10/05/2015 03:39 PM 51 bp-ddbe787f-db4e-4c6d-966c-d506b2151005.t xt 10/04/2015 05:27 PM 51 bp-e27197a3-ec65-4b04-8aa1-40cb92151005.t xt 10/04/2015 05:27 PM 51 bp-e5c4ffbc-d5d2-4a4a-969f-a2deb2151005.t xt 10/05/2015 03:49 PM 51 bp-eb453f3b-47f0-4280-a228-715ca2151005.t xt 10/04/2015 05:03 PM 51 bp-ebefef6b-6ba6-4b0c-9028-dfaef2151005.t xt 10/05/2015 03:39 PM 51 bp-f0a0b3d5-835a-4209-9fe2-b82b52151005.t xt

             36 File(s)          1,834 bytes
              2 Dir(s)  20,298,371,072 bytes free

C:\Users\Edward\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted>

LoveMusic மூலமாக திருத்தப்பட்டது

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Thank you for the crash report IDs. I checked the last three and they do match the problem philipp mentioned originally, so here is a little more information on that.

If you open the crash reports and click the "Modules" tab, you'll see that the first on the list in each case is "FLVSrvLib.dll". That module installs with various Applian Technologies programs including Freecorder and Replay Media Catcher.

The crash seems to have started after users with one of those programs installed a recent latest update to their Norton security software.

Could you recheck on whether you have either of those programs and it isn't essential, try uninstalling it and then restarting Windows to ensure that none of its components are left running.

Will Firefox start normally after that?

If you prefer not to uninstall the program, a few other users said using the msconfig program to prevent FlvSrvc.exe from running at startup bypassed the problem. See: http://windows.microsoft.com/en-us/windows/using-system-configuration

Verified Applian FlvSrvc startup, killed with Taskman, & FFox arose from the dead !! How someone ever connected these things with Norton is wondrous-marvelous, but that's why they pay you the big bucks eh?

I thank you all for what you do, with big wet, sloppy kisses (or not -your choice).

Being a volunteer means I can decline all forms of payment, including sloppy ones. Glad to hear you were able to resolve it.