X
Tap here to go to the mobile version of the site.

ஆதரவு மன்றம்

After installing Sophos on my Windows 10 PC Firefox does not complete its startup and ceased to work

  • 3 replies
  • 4 இந்த பிரச்னைகள் உள்ளது
  • Last reply by FredMcD
பதிவிடப்பட்டது

Windows 10 and Firefox were running well on my (old) windows 10 Compaq pc. After uninstalling eset nod32 and installing Sophos it ceases to really start up. In task manager I see Firefox somewhere down below, but it does not complete the startup so I do not see the browser opening. Killing the Firefox instance, reinstalling and restarting it without any add-ons (they were https everywhere, bluehell firewall, CSfire, Click&clean , Privacy Badger) does not do the trick  :-(

Can you help (other than unistalling sophos...) ?

Cheers, Wim

Windows 10 and Firefox were running well on my (old) windows 10 Compaq pc. After uninstalling eset nod32 and installing Sophos it ceases to really start up. In task manager I see Firefox somewhere down below, but it does not complete the startup so I do not see the browser opening. Killing the Firefox instance, reinstalling and restarting it without any add-ons (they were https everywhere, bluehell firewall, CSfire, Click&clean , Privacy Badger) does not do the trick :-( Can you help (other than unistalling sophos...) ? Cheers, Wim

தீர்வு தேர்ந்தெடுக்கப்பட்டது

As a test, can you disable sophos? What does this do?

What is your computer system and Firefox?

Download Firefox Full Version For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

• Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.


Look for, and rename any Mozilla or Firefox folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

Read this answer in context 0

Additional System Details

பயன்பாடு

  • User Agent: Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10240

கூடுதல் தகவல்

FredMcD
  • Top 10 Contributor
4260 தீர்வுகள் 59646 பதில்கள்
பதிவிடப்பட்டது

தீர்வு தேர்ந்தெடுக்கப்பட்டது

As a test, can you disable sophos? What does this do?

What is your computer system and Firefox?

Download Firefox Full Version For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

• Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.


Look for, and rename any Mozilla or Firefox folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

As a test, can you disable sophos? What does this do? What is your computer system and Firefox? '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Version For All languages And Systems]''' {web link} Save the file. Then; Using your file browser, open the '''Programs Folder''' on your computer. '''Windows:''' C:\Program Files C:\Program Files (x86) '''Mac:''' Open the "Applications" folder. '''Linux:''' Check your user manual. • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. Look for, and rename any Mozilla or Firefox folders by adding '''.old''' to them. After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Hi Fred,

It was indeed only the Sophos software that made the difference in working or not. I have used revouninstaller to just get rid of all traces (both registry as welll as files and directories) to make a clean install of both Mozilla Firefox and Sophos. Without Sophos all is working well, with Sophos it does not. So I will have to look at another option to combat viruses and other threats.

Cheers, Wim

Hi Fred, It was indeed only the Sophos software that made the difference in working or not. I have used revouninstaller to just get rid of all traces (both registry as welll as files and directories) to make a clean install of both Mozilla Firefox and Sophos. Without Sophos all is working well, with Sophos it does not. So I will have to look at another option to combat viruses and other threats. Cheers, Wim
FredMcD
  • Top 10 Contributor
4260 தீர்வுகள் 59646 பதில்கள்
பதிவிடப்பட்டது

Glad to help. There are many good programs out there.

Safe surfing.

Glad to help. There are many good programs out there. Safe surfing.