Has anyone figured out how to stop the AUDIO ads or commercials from constantly tormenting the user?
Windows XP Pro, 4G ram, Norton running, Malwarebytes finds nothing,
I get constantly repeated AUDIO commercials from AARP, some pet food company, Capital One, some ridiculous music bit and some others. Some even run on top of each other. These are so damn annoying. If I want to listen to the audio for a YouTube video these jerks are breaking in to ask "What's in your wallet." It's none of their business.
AARP indirectly denies responsibility for the commercials even though they have heard them when I call. I hold the phone up to my PC speakers. They tell me to clear my cache and cookies. That won't work if their public relations department has hired hackers to advertise for them. They deny they can do anything to stop them.
I terminated my AARP membership due to their arrogance and out right lies. They can put a stop to this nonsense but they don't want to.
Clearing the cache doesn't help. Clearing recent history doesn't help. There is no way to trace the source as there is nothing to see. I tried clicking on the air in front of my speakers but nothing happened. :) I wanted to add an image of the noise they make to this question so everyone could see what they sound like.
I have filed a complaint with the Federal Trade Commission. That will probably be acted on about the 53 week of next year.
What to do? What to do?
Anyone have a way to stop these insidious, annoying, time wasting, computer resource wasting stupid commercials?
All Replies (6)
One possibility is that these are just ordinary web page ads, another is that they are injected or played by an add-on.
To try to rule out an add-on issue, could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.
If Firefox is not running: Hold down the Shift key when starting Firefox.
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" button > Restart with Add-ons Disabled
- Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any improvement?
While you are troubleshooting this, it might be helpful, to avoid unnecessary pain on sites where Flash is not actually essential, try setting Flash to Click-to-Play ("Ask to Activate"). This will delay Flash from starting on a page until you approve it.
To set "Ask to Activate", open the Add-ons page using either:
- Ctrl+Shift+a
- "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Plugins. Look for "Shockwave Flash" and change "Always Activate" to "Ask to Activate".
With that setting, when you visit a site that wants to use Flash, you should see a notification icon in the address bar and usually (but not always) one of the following: a link in a black rectangle in the page or an infobar sliding down between the toolbar area and the page.
The plugin notification icon in the address bar typically looks like a small, dark gray Lego block. When the page wants to use a soft-blocked plugin, the icon turns red to alert you to the concern.
If you see a good reason to use Flash, and the site looks trustworthy, you can go ahead and click the notification icon in the address bar to allow Flash. You can trust the site for the time being or permanently.
But some pages use Flash only for tracking or playing ads, so if you don't see an immediate need for Flash, feel free to ignore the notification! It will just sit there in case you want to use it later.
Not a solution, but hopefully will help a bit.
I should have mentioned that these monsters creep in at any time and on any web site. Even changing web sites does not end the commercial that is running. They are most definitely not related to any one web site. However they do only run when Firefox is running.
Now running Firefox in safe mode. No audio commercials for a day or so. If it is an Add-on where is it? Nothing suspicious shows up in the Add-on list.
could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
Give Firefox a tune up Troubleshooting Information This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website. Application Basics Name Firefox Version 39.0 Build ID 20150630154324 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 5.1; rv:39.0) Gecko/20100101 Firefox/39.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Multiprocess Windows 0/3 (default: false) Crash Reports for the Last 3 Days Report ID Submitted
All Crash Reports (including 3 pending crashes in the given time range) Extensions Name Version Enabled ID Microsoft .NET Framework Assistant 0.0.0 false {20a82645-c095-46ed-80e3-08825760534b} Multiple Tab Handler 0.8.2015030601.1-signed false multipletab@piro.sakura.ne.jp YouTube™ Flash® Player 1.3.1-signed false jid1-HAV2inXAnQPIeA@jetpack Graphics Adapter Description Intel(R) Q965/Q963 Express Chipset Family Adapter Drivers igxprd32 Adapter RAM Unknown Asynchronous Pan/Zoom none Device ID 0x2992 Direct2D Enabled Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. DirectWrite Enabled false (0.0.0.0) Driver Date 6-23-2006 Driver Version 6.14.10.4624 GPU #2 Active false GPU Accelerated Windows 0/3 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. Subsys ID 5058107b Vendor ID 0x8086 WebGL Renderer Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. windowLayerManagerRemote true AzureCanvasBackend skia AzureContentBackend cairo AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 Important Modified Preferences Name Value accessibility.typeaheadfind true accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 2 browser.download.importedFromSqlite true browser.places.smartBookmarksVersion 7 browser.sessionstore.upgradeBackup.latestBuildID 20150630154324 browser.startup.homepage http://www.ebay.com/myb/WatchList browser.startup.homepage_override.buildID 20150630154324 browser.startup.homepage_override.mstone 39.0 browser.tabs.loadInBackground false dom.mozApps.used true extensions.lastAppVersion 39.0 gfx.blacklist.direct2d 3 gfx.blacklist.direct3d11angle 3 gfx.blacklist.dxva 3 gfx.blacklist.layers.direct3d10 3 gfx.blacklist.layers.direct3d10-1 3 gfx.blacklist.layers.direct3d11 3 gfx.blacklist.layers.direct3d9 3 gfx.blacklist.layers.opengl 3 gfx.blacklist.stagefright 3 gfx.blacklist.suggested-driver-version 6.1400.1000.5218 gfx.blacklist.webgl.angle 3 gfx.blacklist.webgl.msaa 3 gfx.blacklist.webgl.opengl 3 media.gmp-gmpopenh264.lastUpdate 1437950608 media.gmp-gmpopenh264.version 1.4 media.gmp-manager.buildID 20150630154324 media.gmp-manager.lastCheck 1438496370 media.peerconnection.enabled false network.cookie.prefsMigrated true network.http.atsvc.enabled false network.http.atsvc.oe false network.predictor.cleaned-up true places.database.lastMaintenance 1438558322 places.history.expiration.transient_current_max_pages 86967 plugin.disable_full_page_plugin_for_types application/pdf,application/vnd.fdf,application/vnd.adobe.xfdf,application/vnd.adobe.xdp+xml plugin.importedState true print.printer_Brother_HL-1440_series.print_bgcolor false print.printer_Brother_HL-1440_series.print_bgimages false print.printer_Brother_HL-1440_series.print_colorspace print.printer_Brother_HL-1440_series.print_command print.printer_Brother_HL-1440_series.print_downloadfonts false print.printer_Brother_HL-1440_series.print_duplex 1515870810 print.printer_Brother_HL-1440_series.print_edge_bottom 0 print.printer_Brother_HL-1440_series.print_edge_left 0 print.printer_Brother_HL-1440_series.print_edge_right 0 print.printer_Brother_HL-1440_series.print_edge_top 0 print.printer_Brother_HL-1440_series.print_evenpages true print.printer_Brother_HL-1440_series.print_footercenter print.printer_Brother_HL-1440_series.print_footerleft &PT print.printer_Brother_HL-1440_series.print_footerright &D print.printer_Brother_HL-1440_series.print_headercenter print.printer_Brother_HL-1440_series.print_headerleft &T print.printer_Brother_HL-1440_series.print_headerright &U print.printer_Brother_HL-1440_series.print_in_color true print.printer_Brother_HL-1440_series.print_margin_bottom 0.5 print.printer_Brother_HL-1440_series.print_margin_left 0.5 print.printer_Brother_HL-1440_series.print_margin_right 0.5 print.printer_Brother_HL-1440_series.print_margin_top 0.5 print.printer_Brother_HL-1440_series.print_oddpages true print.printer_Brother_HL-1440_series.print_orientation 0 print.printer_Brother_HL-1440_series.print_page_delay 50 print.printer_Brother_HL-1440_series.print_paper_data 1 print.printer_Brother_HL-1440_series.print_paper_height 11.00 print.printer_Brother_HL-1440_series.print_paper_name print.printer_Brother_HL-1440_series.print_paper_size_type 0 print.printer_Brother_HL-1440_series.print_paper_size_unit 0 print.printer_Brother_HL-1440_series.print_paper_width 8.50 print.printer_Brother_HL-1440_series.print_plex_name print.printer_Brother_HL-1440_series.print_resolution 1515870810 print.printer_Brother_HL-1440_series.print_resolution_name print.printer_Brother_HL-1440_series.print_reversed false print.printer_Brother_HL-1440_series.print_scaling 1.00 print.printer_Brother_HL-1440_series.print_shrink_to_fit true print.printer_Brother_HL-1440_series.print_to_file false print.printer_Brother_HL-1440_series.print_unwriteable_margin_bottom 0 print.printer_Brother_HL-1440_series.print_unwriteable_margin_left 0 print.printer_Brother_HL-1440_series.print_unwriteable_margin_right 0 print.printer_Brother_HL-1440_series.print_unwriteable_margin_top 0 privacy.donottrackheader.enabled true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 3 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1437169281 Important Locked Preferences Name Value JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.8 4.10.8 NSS 3.19.2 Basic ECC 3.19.2 Basic ECC NSSSMIME 3.19.2 Basic ECC 3.19.2 Basic ECC NSSSSL 3.19.2 Basic ECC 3.19.2 Basic ECC NSSUTIL 3.19.2 3.19.2 Experimental Features Name ID Description Active End Date Homepage
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
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