I'm not able to access google or facebook, why?
I'm not able to access google or facebook, AT ALL! I already installed 3 time firefox and the problem persists!
All Replies (2)
Hello Lnieri
So sorry to hear about your challenge.
Do you have any errors being shown?
Cheers, Michael
You can check for recently installed suspicious or unknown extensions.
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+You can check the connection settings.
- Tools > Options > Advanced > Network : Connection > Settings
- https://support.mozilla.org/kb/Options+window+-+Advanced+panel
You can check the connection settings.
If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.
See "Firefox connection settings":
Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also: