Firefox will not shut down, it will crash instead and then cause other issues
When I try to update, close firefox or otherwise shutdown the program, it will not do so, it will fluctuate memory then after about 3 minutes it will crash, which in turn causes things to have to be reinstalled or settings fixed. I am using the beta version and we had this problem once before, but it was fixed, now it is broken again. ANy ideas?
All Replies (3)
Can you give me your crash reports?
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
You can also try to disable hardware acceleration in Firefox to see if that works.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps for Firefox version 29.0 and above:
- Click the menu button
and select Options for Windows or Preferences on Mac or Linux. For Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
- In the Firefox options window, click the Advanced tab, then select "General".
- In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
- Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
Hi moses,
I did as you suggested and it is NOT logging reported crashes. There is nothing there and it has crashed 3 times today (Thursday). I did uncheck hardware acceleration as you suggested and will try that and let you know. I can not restart right this minute as I am in the middle of filing taxes, so I will restart in the morning and let you know!! Thanks Gary
Well none of that helped. In fact it made it worse, the session was not remembered correctly and it went up to over a gig of memory use before it crashed. Still no record of the crash either. Not sure what is going on, but I can tell you that it is getting old.