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ஆதரவு மன்றம்

Firefox freezes temporarily on certain websites and computer hangs

  • 38 replies
  • 15 இந்த பிரச்னைகள் உள்ளது
  • Last reply by Wizzlbang
பதிவிடப்பட்டது

When loading certain websites, Firefox freezes for 10 to 30 seconds. When this occurs, the entire operating system is unresponsive. One website it almost always happens on is the Comcast TV schedule site I use: http://xfinitytv.comcast.net/tv-listings It happens with some regularity on facebook.com as well. Once the problem has occurred, it does not recur until the next session.

When loading certain websites, Firefox freezes for 10 to 30 seconds. When this occurs, the entire operating system is unresponsive. One website it almost always happens on is the Comcast TV schedule site I use: http://xfinitytv.comcast.net/tv-listings It happens with some regularity on facebook.com as well. Once the problem has occurred, it does not recur until the next session.

Additional System Details

நிறுவப்பட்ட நிரல்கள்

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Amazon MP3 Downloader Plugin 1.0.17
  • Bitdefender QuickScan Web Netscape Plugin
  • Citrix Online App Detector Plugin
  • Garmin Communicator Plug-In 4.1.0.0
  • GEPlugin
  • Version 5.38.6.0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • LogMeIn Rescue Technician Console
  • CANON iMAGE GATEWAY Mycamera Plugin
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.8.612
  • 5.1.30514.0
  • VLC media player Web Plugin 2.1.3
  • Winamp Application Detector

பயன்பாடு

  • Firefox 34.0.5
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0.5/WINNT/en-US/

நீட்சிகள்

  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add to Search Bar 2.8 (add-to-searchbox@maltekraus.de)
  • AddThis 3.6.5 ({3e0e7d2a-070f-4a47-b019-91fe5385ba79})
  • Bitdefender QuickScan 0.9.9.142 ({e001c731-5e37-4538-a5cb-8168736a2360})
  • Bookmark Favicon Changer 1.74 (bookmarkfaviconchanger@sonthakit)
  • ChatZilla 0.9.91.1 ({59c81df5-4b7a-477b-912d-4e0fdf64e5f2})
  • Cutyfox URL Shortener (bit.ly, is.gd, goo.gl) 1.4.1 (cutyfox@apps.metzweb.net)
  • Dictionnaire français «Classique & Réforme 1990» 4.3 (fr-classique-reforme1990@dictionaries.addons.mozilla.org)
  • FireFTP 2.0.21 ({a7c6cf7f-112c-4500-a7ea-39801a327e5f})
  • Garmin Communicator 4.1.0 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • IMDb ratings for watchever 0.0.7 (jid1-FpyZ8qozEHjs2A@jetpack)
  • LogMeIn, Inc. Rescue Technician Console 7.3.0.1445 (TechnicianConsole@logmeinrescue.com)
  • Show Parent Folder 2.1 (showParentFolder@alice)
  • Simple Timer 2.0.2 (simpletimer@grbradt.org)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Update Scanner 3.2.0 ({c07d1a49-9894-49ff-a594-38960ede8fb9})
  • Xmarks 4.3.5 (foxmarks@kei.com)
  • Classic Theme Restorer 1.2.8.2 (ClassicThemeRestorer@ArisT2Noia4dev) (Inactive)
  • Favicon Picker 3 0.5 ({446c03e0-2c35-11db-a98b-0800200c9a67}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 4200
  • adapterDescription2:
  • adapterDeviceID: 0x9710
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterSubsysID: 043b1028
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 1800 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 7-3-2012
  • driverDate2:
  • driverVersion: 8.970.100.3000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4200 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 3
  • browser.history_expire_days.mirror: 180
  • browser.places.importBookmarksHTML: False
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
  • browser.startup.homepage: https://accounts.google.com/ServiceLogin?service=mail&passive=true&rm=false&continue=https://mail.google.com/mail/?zx%3Dr6jlcv7p8cvj%26shva%3D1&ss=1&scc=1&ltmpl=default&ltmplcache=2&emr=1#inbox
  • browser.startup.homepage_override.buildID: 20141126041045
  • browser.startup.homepage_override.mstone: 34.0.5
  • browser.tabs.drawInTitlebar: False
  • browser.tabs.onTop: False
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 34.0.5
  • font.internaluseonly.changed: True
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • layers.acceleration.disabled: True
  • media.gmp-gmpopenh264.lastUpdate: 1413816181
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1421252555
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1421247500
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • places.last_vacuum: 1317854593
  • plugin.disable_full_page_plugin_for_types: audio/x-mpeg,audio/mpeg,application/pdf,audio/x-mpegurl
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1419716438

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4254 தீர்வுகள் 59582 பதில்கள்
பதிவிடப்பட்டது

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems?
பதிவிடப்பட்டது

உதவிகரமான பதில்

Hi Fred- I tried your suggestion, and both the sites I mention above loaded without issue. But I think hardware acceleration was already off: When I went into the advanced preferences in safe mode, hardware acceleration was unchecked, which, according to the FF guidance I saw on safe mode, is the default in that mode. When I then relaunched FF in normal mode, acceleration was still unchecked. So unless starting in safe mode turned off the acceleration and that setting carried over to normal mode, I'm assuming it wasn't on in the first place. Because the issue only occurs on a few sites, I'm assuming it is sloppy web design as opposed to a browser problem. I wonder if the issue could be related to the problem sites using Java or Flash, or some script that stymies Firefox, but I don't know how to check that. The thing that bothers me is that the browser causes the whole system to hang while it struggles with loading the site. I'm no expert, but I don't think that should happen in a four-core, 2.8 GHz system with 6 GB of RAM. --Eric

Hi Fred- I tried your suggestion, and both the sites I mention above loaded without issue. But I think hardware acceleration was already off: When I went into the advanced preferences in safe mode, hardware acceleration was unchecked, which, according to the FF guidance I saw on safe mode, is the default in that mode. When I then relaunched FF in normal mode, acceleration was still unchecked. So unless starting in safe mode turned off the acceleration and that setting carried over to normal mode, I'm assuming it wasn't on in the first place. Because the issue only occurs on a few sites, I'm assuming it is sloppy web design as opposed to a browser problem. I wonder if the issue could be related to the problem sites using Java or Flash, or some script that stymies Firefox, but I don't know how to check that. The thing that bothers me is that the browser causes the whole system to hang while it struggles with loading the site. I'm no expert, but I don't think that should happen in a four-core, 2.8 GHz system with 6 GB of RAM. --Eric
cor-el
  • Top 10 Contributor
  • Moderator
17521 தீர்வுகள் 158427 பதில்கள்
பதிவிடப்பட்டது

Did you try to run Firefox in Safe Mode for a longer period of time?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Did you try to run Firefox in Safe Mode for a longer period of time? Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
FredMcD
  • Top 10 Contributor
4254 தீர்வுகள் 59582 பதில்கள்
பதிவிடப்பட்டது

Please give a list of the problem web sites. Some sites don't like Firefox. And something about some sites have given FF problems.

Please give a list of the problem web sites. Some sites don't like Firefox. And something about some sites have given FF problems.
FredMcD
  • Top 10 Contributor
4254 தீர்வுகள் 59582 பதில்கள்
பதிவிடப்பட்டது

Opps, Sorry, I found them.

Type about:addons<Enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.

Opps, Sorry, I found them. Type '''about:addons'''<Enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control>''(Mac:<Command>)''<Shift> A)''' In the Add-ons Manager, on the left, select '''Extensions.''' Disable a few add-ons, then '''Restart Firefox.''' Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group '''ONE AT A TIME''' (restarting FF) until the problem returns. Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Hi Fred and cor-el, Thanks to both of you for your time and helpfulness. I have to admit that for the moment, I'm too lazy to do the exhaustive troubleshooting that you are suggesting, as the problem only occurs with the two websites I mentioned, and my first instinct is to blame those sites. From what I have observed of this issue, it would require a system restart at every step to re-create the conditions under which the websites cause FF to bog down. I wish there were a setting in FF to tell it not to hog computer resources when it is stymied by some element of a website. I have been using Firefox for many years, and I don't remember ever seeing it regularly freeze the computer like this before a few months ago.

Hi Fred and cor-el, Thanks to both of you for your time and helpfulness. I have to admit that for the moment, I'm too lazy to do the exhaustive troubleshooting that you are suggesting, as the problem only occurs with the two websites I mentioned, and my first instinct is to blame those sites. From what I have observed of this issue, it would require a system restart at every step to re-create the conditions under which the websites cause FF to bog down. I wish there were a setting in FF to tell it not to hog computer resources when it is stymied by some element of a website. I have been using Firefox for many years, and I don't remember ever seeing it regularly freeze the computer like this before a few months ago.
charonn0 0 தீர்வுகள் 14 பதில்கள்
பதிவிடப்பட்டது

I've also experienced this issue on a low-spec PC running Windows 7 x64, mostly commonly on my first visit to imgur.com during a session.

The entire OS freezes and any keyboard or mouse input seems during that time will be carried out 20-30 seconds later when everything goes back to normal. Hardware acceleration is off.

I've also experienced this issue on a low-spec PC running Windows 7 x64, mostly commonly on my first visit to imgur.com during a session. The entire OS freezes and any keyboard or mouse input seems during that time will be carried out 20-30 seconds later when everything goes back to normal. Hardware acceleration is off.
FredMcD
  • Top 10 Contributor
4254 தீர்வுகள் 59582 பதில்கள்
பதிவிடப்பட்டது

charonn0 Wow, you are angry. Just look at that face.  :-)

Follow the instructions above. Any good come out of it?

'''charonn0''' Wow, you are angry. Just look at that face. :-) Follow the instructions above. Any good come out of it?
charonn0 0 தீர்வுகள் 14 பதில்கள்
பதிவிடப்பட்டது

I've disabled all plugins and addons, but it's hard to say whether it makes any difference since I don't know what triggers it. I will keep them disabled for a while and see what happens.

The freeze is seemingly random, it might happen as soon as I launch Firefox and visit a website or it might happen 6 hours later when I visit that same website again. The only constant is that it only seems to happen once per boot cycle, usually when opening a link in a new tab via middle clicking (but I do that a lot anyway so it might not be relevant.)

I've disabled all plugins and addons, but it's hard to say whether it makes any difference since I don't know what triggers it. I will keep them disabled for a while and see what happens. The freeze is seemingly random, it might happen as soon as I launch Firefox and visit a website or it might happen 6 hours later when I visit that same website again. The only constant is that it only seems to happen once per boot cycle, usually when opening a link in a new tab via middle clicking (but I do that a lot anyway so it might not be relevant.)
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

charonn0, I'd be curious to know if you encounter your issue on either of the sites I mention in the top post. I have a login on the Comcast site; not sure if that would enter into the equation. As for Facebook, all I notice is that during the freeze-up, the little indicator pop-up in the lower left of the browser window, which for most sites just briefly displays info relating to loading the site, will display the following for a while: waiting for / transferring data from fbstatic-a.akamaihd.net --Eric

charonn0, I'd be curious to know if you encounter your issue on either of the sites I mention in the top post. I have a login on the Comcast site; not sure if that would enter into the equation. As for Facebook, all I notice is that during the freeze-up, the little indicator pop-up in the lower left of the browser window, which for most sites just briefly displays info relating to loading the site, will display the following for a while: waiting for / transferring data from fbstatic-a.akamaihd.net --Eric
alan_r 127 தீர்வுகள் 1451 பதில்கள்
பதிவிடப்பட்டது

Question owner - a standout in your System Details is LogMeIn Rescue Technician Console. Make sure that is not active,

'''Question owner''' - a standout in your System Details is LogMeIn Rescue Technician Console. Make sure that is not active,
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Thanks, Alan. I forgot I'd installed that--is it known to cause problems? Removing it did not help with my issue, but if it's prone to meddling, I'm glad to be rid of it. --Eric

Thanks, Alan. I forgot I'd installed that--is it known to cause problems? Removing it did not help with my issue, but if it's prone to meddling, I'm glad to be rid of it. --Eric
alan_r 127 தீர்வுகள் 1451 பதில்கள்
பதிவிடப்பட்டது

If de-activating didn't help with your problem, by all means keep it if you use it. It just seemed a possibility to me.

If de-activating didn't help with your problem, by all means keep it if you use it. It just seemed a possibility to me.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

FYI, this site just temporarily paralyzed my computer: https://chroniclevitae.com/job_search --Eric

FYI, this site just temporarily paralyzed my computer: https://chroniclevitae.com/job_search --Eric
FredMcD
  • Top 10 Contributor
4254 தீர்வுகள் 59582 பதில்கள்
பதிவிடப்பட்டது

Hmm, no problem with that site.

EricUniqueUsername

Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

Hmm, no problem with that site. '''EricUniqueUsername''' Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift ''(Mac Options)'' >''' key, and then starting Firefox. Is the problem still there?
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Hi Fred- As I mentioned above, I tried a few things in safe mode when you first suggested it. Just now I did a couple more tests: Restarted in safe mode, tried all three sites

All three loaded reasonably quickly. I think it was the first time today I'd gone to either Facebook or the Comcast schedule, but I wanted to double check, so I restarted the computer, then l launched FF in safe mode (note: holding Shift key on my Win7 machine while clicking launch button did not start it in safe mode). The Comcast site took at least twenty seconds to load; FB and Vitae loaded normally. So I'm assuming that rules out the problem stemming from an add-on, at least for the Comcast site. Thanks again for your help. --Eric

Hi Fred- As I mentioned above, I tried a few things in safe mode when you first suggested it. Just now I did a couple more tests: Restarted in safe mode, tried all three sites * http://xfinitytv.comcast.net/tv-listings?cmpid=xf_dash_tvl# (the most consistent offender) * facebook.com * https://chroniclevitae.com/job_search (the one I posted earlier today) All three loaded reasonably quickly. I think it was the first time today I'd gone to either Facebook or the Comcast schedule, but I wanted to double check, so I restarted the computer, then l launched FF in safe mode (note: holding Shift key on my Win7 machine while clicking launch button did not start it in safe mode). The Comcast site took at least twenty seconds to load; FB and Vitae loaded normally. So I'm assuming that rules out the problem stemming from an add-on, at least for the Comcast site. Thanks again for your help. --Eric
FredMcD
  • Top 10 Contributor
4254 தீர்வுகள் 59582 பதில்கள்
பதிவிடப்பட்டது

http://xfinitytv.comcast.net/tv-listings?cmpid=xf_dash_tvl#

The main page displayed in two seconds, and finished in 5 - 7 seconds.


I do not have an account on Face Book.


https://chroniclevitae.com/job_search

This took about 7 - 10 seconds to display

http://xfinitytv.comcast.net/tv-listings?cmpid=xf_dash_tvl# The main page displayed in two seconds, and finished in 5 - 7 seconds. ------------------- I do not have an account on Face Book. ------------------- https://chroniclevitae.com/job_search This took about 7 - 10 seconds to display
FredMcD
  • Top 10 Contributor
4254 தீர்வுகள் 59582 பதில்கள்
பதிவிடப்பட்டது

EricUniqueUsername said

(note: holding Shift key on my Win7 machine while clicking launch button did not start it in safe mode)

Did you get some kind of error message? What happen?

''EricUniqueUsername [[#answer-679527|said]]'' <blockquote> (note: holding Shift key on my Win7 machine while clicking launch button did not start it in safe mode) </blockquote> Did you get some kind of error message? What happen?
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

No, no error message. FF started in normal mode. Do you have to continue holding the key down for a while after it first starts to launch? Congratulations on not having wasted your time with Facebook...

No, no error message. FF started in normal mode. Do you have to continue holding the key down for a while after it first starts to launch? Congratulations on not having wasted your time with Facebook...
FredMcD
  • Top 10 Contributor
4254 தீர்வுகள் 59582 பதில்கள்
பதிவிடப்பட்டது

Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox.

Once you triggered Firefox to start, it should start.

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift ''(Mac Options)'' >''' key, and then starting Firefox. Once you triggered Firefox to start, it should start. Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}