Have you tried to stop the download? Is this download something that you may have asked for? Are you sure it's downloading from the bank?

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

I can't stop the download as it happens almost instantly when Firefox starts.

The download status says "Failed - Suntrust.com - <time stamp>" Suntrust.com is my bank. Application Basics

Name: Firefox Version: 34.0.5 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: Adblock Plus Version: 2.2.1 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Greasemonkey Version: 2.1 Enabled: true ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

Name: Lavasoft Search Plugin Version: 0.6 Enabled: true ID: jid1-yZwVFzbsyfMrqQ@jetpack

Name: TinEye Reverse Image Search Version: 1.1 Enabled: true ID: tineye@ideeinc.com

Name: Microsoft .NET Framework Assistant Version: 1.2.1 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: Personas Plus Version: 1.7.3 Enabled: false ID: personas@christopher.beard

Graphics

Adapter Description: ATI Radeon HD 4250 Graphics Adapter Drivers: atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 256 Device ID: 0x9715 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 2-10-2010 Driver Version: 8.710.0.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 04441025 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 4250 Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.newtab.url: http://eloptac.com browser.places.importDefaults: false browser.places.migratePostDataAnnotations: false browser.places.smartBookmarksVersion: 7 browser.places.updateRecentTagsUri: false browser.search.useDBForOrder: true browser.sessionstore.max_resumed_crashes: 100 browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045 browser.startup.homepage: http://eloptac.com/ browser.startup.homepage_override.buildID: 20141126041045 browser.startup.homepage_override.mstone: 34.0.5 browser.tabs.onTop: false browser.tabs.warnOnClose: false browser.tabs.warnOnOpen: false dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 34.0.5 font.internaluseonly.changed: true gfx.blacklist.suggested-driver-version: 10.6 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-gmpopenh264.lastUpdate: 1414677954 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1420376273 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1420376279 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 167772160 places.last_vacuum: 1300057496 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npyaxmpb: 0 print.print_printer: Adobe PDF

<Print.print_printer data removed to get under 10,000 character limit>

privacy.cpd.downloads: false privacy.cpd.formdata: false privacy.cpd.history: false privacy.cpd.sessions: false privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1418150352

user.js Preferences

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: true Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features

You can check the download folder in the Downloads Manager (Library).

You can check for problems with the sessionstore.js file in the Firefox profile folder that store session data.

• Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
• http://kb.mozillazine.org/Profile_folder_-_Firefox
• http://kb.mozillazine.org/Multiple_profile_files_created

Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost and you will have to recreate them (make a note or bookmark them if possible).

Are these settings the way you want them? Just checking.

browser.newtab.url: http://eloptac.com

browser.startup.homepage: http://eloptac.com/

Try this; Unplug your computer from the web. Now start Firefox. Do you have time to grab the download?

Type about:preferences#general<enter> in the address bar.

Turn on Always ask me where to save files You can turn this off later.