Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I get rid of the new version that will not permit me to choose my search engine?

  • 22 பதிலளிப்புகள்
  • 3 இந்த பிரச்னைகள் உள்ளது
  • Last reply by the-edmeister

I just want my old version that functions properly back. I can no longer choose search engines. Can't search Amazon or Ebay. Don't want to install work arounds on my computer.

All Replies (20)

hello acronshaw, all your search providers will appear once you start typing a search term into the search bar... this has been a change in the search bar in firefox 34 - the new behaviour will make it easier to set one single default search engine but to use different providers on a one-off basis. its workings are explained in Search with the Firefox address bar

your answer to the problem does not work. I can no longer choose my search engine -- such as Amazon or ebay. When I begin typing in the search box, all I get is a list of search words -- not the search engine. I can no longer choose the search engine with the updated program. How do I get rid of the update?

in this case please go to the firefox menu ≡ > options > search and male sure that amazon, ebay and others are enabled as one-click search engines, so that the information from my first post will work...

yes, they are enabled with a check in the box next to them. But they don't display in the search engine box with the upgraded version.

can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

I don't know what safe mode is. I closed and relaunched Fire Fox, and it remained the same. The program worked fine before the upgrade.

In safe mode, the change search engine icon is visable, but it does not provide a list of search engines as it used to. It gives me the option of changing the default search engine

ok, thanks for reporting back - this means that one of your installed addons (probably search related) is interfering with the new search bar. you can try disabling them one by one and see which one blocks the different search providers.

this is a very new machine. I am careful not to download anything I don't need. How do I check these add on's? And why did they have no effect on the older version of the same browser?

this is a very new machine. I am careful not to download anything I don't need. How do I check these add on's? And why did they have no effect on the older version of the same browser?

could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

that's behind the (?) button

Troubleshooting Information This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website. Application Basics Name Firefox Version 34.0.5 Update History User Agent Mozilla/5.0 (Windows NT 6.3; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Multiprocess Windows 0/1 Crash Reports for the Last 3 Days Report ID Submitted bp-68cf1049-cf58-409e-b949-43df42141209 21 hours ago bp-7510d36d-6c24-4f0d-ac90-0355c2141209 1 day ago

All Crash Reports Extensions Name Version Enabled ID Garmin Communicator 4.1.0 true {195A3098-0BD5-4e90-AE22-BA1C540AFD1E} Search Site 4.4 true searchsite@DW-dev Yahoo! Toolbar true {635abd67-4fe9-1b23-4f01-e679fa7484c1} Default Tab Recovery 0.9.15 false Webroot Filtering Extension false Graphics Adapter Description Intel(R) HD Graphics 4600 Adapter Drivers igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM Unknown Device ID 0x0416 Direct2D Enabled true DirectWrite Enabled true (6.3.9600.17111) Driver Date 8-19-2013 Driver Version GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 11 (OMTC) Subsys ID 1965103c Vendor ID 0x8086 WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote true AzureCanvasBackend direct2d AzureContentBackend direct2d AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 Important Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 3 browser.places.smartBookmarksVersion 7 false browser.sessionstore.upgradeBackup.latestBuildID 20141126041045 browser.startup.homepage browser.startup.homepage_override.buildID 20141126041045 browser.startup.homepage_override.mstone 34.0.5 dom.mozApps.used true dom.w3c_touch_events.expose false extensions.lastAppVersion 34.0.5 font.internaluseonly.changed true Book Antiqua font.size.variable.x-western 12 gfx.direct3d.last_used_feature_level_idx 0 gfx.direct3d.prefer_10_1 true media.gmp-gmpopenh264.lastUpdate 1416511638 media.gmp-gmpopenh264.version 1.1 media.gmp-manager.lastCheck 1418229219 network.cookie.prefsMigrated true network.http.max-connections 32 network.http.max-connections-per-server 6 network.http.max-persistent-connections-per-server 4 network.http.pipelining true network.http.pipelining.maxrequests 8 places.database.lastMaintenance 1418217043 places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true print.printer_HP916292_(HP_Officejet_Pro_8600).print_bgcolor false print.printer_HP916292_(HP_Officejet_Pro_8600).print_bgimages false print.printer_HP916292_(HP_Officejet_Pro_8600).print_colorspace print.printer_HP916292_(HP_Officejet_Pro_8600).print_command print.printer_HP916292_(HP_Officejet_Pro_8600).print_downloadfonts false print.printer_HP916292_(HP_Officejet_Pro_8600).print_duplex 1883067168 print.printer_HP916292_(HP_Officejet_Pro_8600).print_edge_bottom 0 print.printer_HP916292_(HP_Officejet_Pro_8600).print_edge_left 0 print.printer_HP916292_(HP_Officejet_Pro_8600).print_edge_right 0 print.printer_HP916292_(HP_Officejet_Pro_8600).print_edge_top 0 print.printer_HP916292_(HP_Officejet_Pro_8600).print_evenpages true print.printer_HP916292_(HP_Officejet_Pro_8600).print_footercenter print.printer_HP916292_(HP_Officejet_Pro_8600).print_footerleft &PT print.printer_HP916292_(HP_Officejet_Pro_8600).print_footerright &D print.printer_HP916292_(HP_Officejet_Pro_8600).print_headercenter print.printer_HP916292_(HP_Officejet_Pro_8600).print_headerleft &T print.printer_HP916292_(HP_Officejet_Pro_8600).print_headerright &U print.printer_HP916292_(HP_Officejet_Pro_8600).print_in_color true print.printer_HP916292_(HP_Officejet_Pro_8600).print_margin_bottom 0.5 print.printer_HP916292_(HP_Officejet_Pro_8600).print_margin_left 0.5 print.printer_HP916292_(HP_Officejet_Pro_8600).print_margin_right 0.5 print.printer_HP916292_(HP_Officejet_Pro_8600).print_margin_top 0.5 print.printer_HP916292_(HP_Officejet_Pro_8600).print_oddpages true print.printer_HP916292_(HP_Officejet_Pro_8600).print_orientation 0 print.printer_HP916292_(HP_Officejet_Pro_8600).print_page_delay 50 print.printer_HP916292_(HP_Officejet_Pro_8600).print_paper_data 1 print.printer_HP916292_(HP_Officejet_Pro_8600).print_paper_height 11.00 print.printer_HP916292_(HP_Officejet_Pro_8600).print_paper_name print.printer_HP916292_(HP_Officejet_Pro_8600).print_paper_size_type 0 print.printer_HP916292_(HP_Officejet_Pro_8600).print_paper_size_unit 0 print.printer_HP916292_(HP_Officejet_Pro_8600).print_paper_width 8.50 print.printer_HP916292_(HP_Officejet_Pro_8600).print_plex_name print.printer_HP916292_(HP_Officejet_Pro_8600).print_resolution 993670445 print.printer_HP916292_(HP_Officejet_Pro_8600).print_resolution_name print.printer_HP916292_(HP_Officejet_Pro_8600).print_reversed false print.printer_HP916292_(HP_Officejet_Pro_8600).print_scaling 1.00 print.printer_HP916292_(HP_Officejet_Pro_8600).print_shrink_to_fit true print.printer_HP916292_(HP_Officejet_Pro_8600).print_to_file false print.printer_HP916292_(HP_Officejet_Pro_8600).print_unwriteable_margin_bottom 0 print.printer_HP916292_(HP_Officejet_Pro_8600).print_unwriteable_margin_left 0 print.printer_HP916292_(HP_Officejet_Pro_8600).print_unwriteable_margin_right 0 print.printer_HP916292_(HP_Officejet_Pro_8600).print_unwriteable_margin_top 0 privacy.sanitize.migrateFx3Prefs true security.OCSP.enabled 0 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1416511639 Important Locked Preferences Name Value JavaScript Incremental GC true Accessibility Activated true Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.7 4.10.7 NSS 3.17.2 Basic ECC 3.17.2 Basic ECC NSSSMIME 3.17.2 Basic ECC 3.17.2 Basic ECC NSSSSL 3.17.2 Basic ECC 3.17.2 Basic ECC NSSUTIL 3.17.2 3.17.2 Experimental Features

thanks, according to reports on its addon page the "Search Site 4.4" extension is breaking the new one click search capability in firefox 34 - so you might want to keep it disabled until there is an update for it available...

this troubleshooting information also shows that you had some crashes recently - you probably can solve those when you disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

hardware acceleration makes no difference. I don't see how to disable search site option. It appears that I can no longer use the search box until Mozilla fixes the update.

"Search Site 4.4" is a third-party addon that you have installed under the firefox menu ≡ > addons > extensions & would need to disable there as well. there is not much that mozilla can do about it...

Disable or remove Add-ons

So, the conclusion is that the new release is screwed up. And I will not upgrade my other machines. In view of the fact that the Yahoo toolbar installed itself in one of the previous upgrades, I really didn't need It in the search box anyway.

No, the "Search Site 4.4" extension that you have installed that has broken the new Search Bar. The developer of that extension needs to update it or pull it from the Addons website, and notify Mozilla to "block" that extension so that Firefox will disable it for all users who have it installed. The responsible thing for that developer to do.

Disable that extension and you shouldn't see that problem.

  1. 1
  2. 2