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This thread was closed and archived. Please ask a new question if you need help.

I appreciate your help but

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  • Last reply by philipp

bob_r
bob_r
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I appreciate you taking the time to try to help me download mozilla. I tried what you said by the link you gave me. You had said the download didn't work before because it was a stub downllad. I used the link and firefox still won't open. I get a pin at the bottom of my screen that says two windows are open, one being a restore screen. Clicking on either of them doesn't help. Any other clues? Could it be that the firewall on the anti virus blocked mozilla? I haven't changed anything in the anti viral but who knows... Thx B

I appreciate you taking the time to try to help me download mozilla. I tried what you said by the link you gave me. You had said the download didn't work before because it was a stub downllad. I used the link and firefox still won't open. I get a pin at the bottom of my screen that says two windows are open, one being a restore screen. Clicking on either of them doesn't help. Any other clues? Could it be that the firewall on the anti virus blocked mozilla? I haven't changed anything in the anti viral but who knows... Thx B

All Replies (1)

philipp
philipp
  • Moderator
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hello bob, please don't open new questions if you have new information, but follow up in your original thread at https://support.mozilla.org/en-US/questions/1033012 - thank you!