X
Tap here to go to the mobile version of the site.

Support Forum

SMTP Timeout - I tried everything

Posted

I'm getting an SMTP Timeout Error. Here's what I've tried:

-Checking my SMTP settings -Resetting my email password then updating it in Thunderbird -Reinstalling Thunderbird -Deleting my Thunderbird profile and re-adding it (many times) -Using a different SMTP (Amazon SES) -Disabling my firewall -Disabling my anti-virus (Microsoft Security Essentials) -Using ports 25, 465, and 587 -Deleting my password, then re-adding it when prompted -Deleting all passwords in the password manager -Tried using no security/protection, SSL, TLS, etc. -Adding port exceptions to firewall -Adding Mozilla exceptions to firewall -Removing exceptions from firewall

Error Log:

Timestamp: 8/16/2014 12:49:29 PM Error: [Exception... "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIMsgMailNewsUrl.server]" nsresult: "0x8000ffff (NS_ERROR_UNEXPECTED)" location: "JS frame :: resource:///modules/activity/alertHook.js :: alertHook.onAlert :: line 48" data: no] Source File: resource:///modules/activity/alertHook.js Line: 48

Timestamp: 8/16/2014 12:51:26 PM Error: [Exception... "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIMsgMailNewsUrl.server]" nsresult: "0x8000ffff (NS_ERROR_UNEXPECTED)" location: "JS frame :: resource:///modules/activity/alertHook.js :: alertHook.onAlert :: line 48" data: no] Source File: resource:///modules/activity/alertHook.js Line: 48

I receive emails just fine, sending is the problem. I've had this problem for a few months now and it's getting really annoying.

I'm getting an SMTP Timeout Error. Here's what I've tried: -Checking my SMTP settings -Resetting my email password then updating it in Thunderbird -Reinstalling Thunderbird -Deleting my Thunderbird profile and re-adding it (many times) -Using a different SMTP (Amazon SES) -Disabling my firewall -Disabling my anti-virus (Microsoft Security Essentials) -Using ports 25, 465, and 587 -Deleting my password, then re-adding it when prompted -Deleting all passwords in the password manager -Tried using no security/protection, SSL, TLS, etc. -Adding port exceptions to firewall -Adding Mozilla exceptions to firewall -Removing exceptions from firewall Error Log: Timestamp: 8/16/2014 12:49:29 PM Error: [Exception... "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIMsgMailNewsUrl.server]" nsresult: "0x8000ffff (NS_ERROR_UNEXPECTED)" location: "JS frame :: resource:///modules/activity/alertHook.js :: alertHook.onAlert :: line 48" data: no] Source File: resource:///modules/activity/alertHook.js Line: 48 Timestamp: 8/16/2014 12:51:26 PM Error: [Exception... "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIMsgMailNewsUrl.server]" nsresult: "0x8000ffff (NS_ERROR_UNEXPECTED)" location: "JS frame :: resource:///modules/activity/alertHook.js :: alertHook.onAlert :: line 48" data: no] Source File: resource:///modules/activity/alertHook.js Line: 48 I receive emails just fine, sending is the problem. I've had this problem for a few months now and it's getting really annoying.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/36.0.1985.143 Safari/537.36

More Information

Matt
  • Top 10 Contributor
  • Moderator
1002 solutions 6265 answers

All of that and not the verbatim error message from the timeout. ( I hope it has some detail)

Can you create any mail account that will send mail? because I wonder if it is your DSL modem. I have heard of them (Particularly older ones from US based ISPs) having firewall setting that block outgoing mail ports. Other than 25, and the ISP blocks that one at their network edge as port 25 is for server to server connections.

You might also try logging the connection to see what is really happening. https://wiki.mozilla.org/MailNews:Logging#Windows

All of that and not the verbatim error message from the timeout. ( I hope it has some detail) Can you create any mail account that will send mail? because I wonder if it is your DSL modem. I have heard of them (Particularly older ones from US based ISPs) having firewall setting that block outgoing mail ports. Other than 25, and the ISP blocks that one at their network edge as port 25 is for server to server connections. You might also try logging the connection to see what is really happening. https://wiki.mozilla.org/MailNews:Logging#Windows

Question owner

The actual error message: http://i.gyazo.com/fd8bab2147aba6f813054b900436d231.png

The only thing I got from the log: 0[220f140]: SMTP Connecting to: smtpout.secureserver.net

I am using a DSL Modem, however I'm in Germany using Telekom. The modem is a Speedport 724v (pretty restrictive in general), which is actually a modem/router combo (I hate them but there was no other option).

After doing a port scan this is what I've found (hopefully this is accurate): http://i.gyazo.com/a93a7443bbe5aa9245db7504bb9f74c2.png

From these results, I tried this but still nothing: http://i.gyazo.com/f26022c708f76ee548e415ee70545b25.png

Thank you for your time!

Edit: I also do use FTP (FileZilla, assuming it uses port 21) and I have no issues.

The actual error message: http://i.gyazo.com/fd8bab2147aba6f813054b900436d231.png The only thing I got from the log: 0[220f140]: SMTP Connecting to: smtpout.secureserver.net I am using a DSL Modem, however I'm in Germany using Telekom. The modem is a Speedport 724v (pretty restrictive in general), which is actually a modem/router combo (I hate them but there was no other option). After doing a port scan this is what I've found (hopefully this is accurate): http://i.gyazo.com/a93a7443bbe5aa9245db7504bb9f74c2.png From these results, I tried this but still nothing: http://i.gyazo.com/f26022c708f76ee548e415ee70545b25.png Thank you for your time! Edit: I also do use FTP (FileZilla, assuming it uses port 21) and I have no issues.

Modified by Aleksanderk