Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • Last reply by Moses

Crash ID: bp-4a152309-f61d-4bbc-9ac1-92ce82140724 Crash ID: bp-7aa4037e-3a3f-4aa7-a861-17f842140724 Crash ID: bp-036f9e2d-7599-4448-877c-8971e2140724 Crash ID: bp-5649bfab-cb5a-4d88-87b9-284902140724

This started from 30 release. Please advice how to fix this. FF crushes every time, can not open it even in safe mode.

All Replies (1)

Your crash is caused by Digital Guardian. Either remove it or update it to the latest version.

If you are in a organization with their own IT department, please contact your IT department and ask them to contact Verdasys for the workaround.

For reference, here's a bug report that discusses the crash and communication between Mozilla and Verdasys

It might be worth noting that I suggest you switch over to the ESR version of Firefox used by large businesses and organizations as using release Firefox won't work.

From the bug report: The conflict between Verdasys Digital Guardian and Firefox is due to Digital Guardian only supporting ESR versions of Firefox. If you run into a problem with Firefox and Verdasys Digital Guardian please have your organizations Digital Guardian Support contact open a support incident with Verdasys Support for more information on suggested work arounds.