Firefox crashes after installing 29.0
Folks,
I installed 29.0 early Saturday morning (5/10/14) before the 29.0.1 fix was released. Even after 29.0.1. installed itself, it continued to crash after 1-2 minutes. I could not even keep it up long enough to generate crash reports and never got the crash report dialog box.
I downloaded and installed 28.0, but nothing changed.
Today, I looked in Task Mangler to see if anything stuck out. I opened the Services tab and found that about half of the services for Firefox were "Stopped." Being desperate I decided to try to restart some of the services and did about the top 10. I started getting messages one by one that said a service could not be restarted because of bad software from an installation (no surprise).
I gave up and tried to restart Firefox again. This time it stayed up! So, I tried to find the crashes for 5/10. There were NONE! Apparently, the program didn't stay up long enough to generate and save a crash report the usual way.
But after trying to restart the "Stopped" services, Firefox stayed up long enough for me to read the page giving suggestions for crashes. I decided to restart in safe mode, and it stayed up again. So, both trying to restart some services and running in safe mode seem to work (we'll see).
I went into the App Data\Roaming\Mozilla\Firefox\Crash reports directory and found two crash reports for 5/10. They were not in either the "Submitted" or the "Pending" subfolders. However, when I tried to copy them to another folder, they disappeared.
So, where do I go from here? I have a disabled browser that is important for my work. I especially need the Adobe Acrobat add-on to work. Can you fix this?
Charlotte Wolter
techlady@techlady.com
thetechlady மூலமாக திருத்தப்பட்டது
தீர்வு தேர்ந்தெடுக்கப்பட்டது
Here is the list from "All Crash Reports." None of the multiple crashes that occurred on May 10 after installing 29.0 appear here. Apparently, the browser was functioning so badly that it did not even generate crash reports.
Report ID Date Submitted
25b4b155-179a-4d09-b72e-7bde46e24f1d 4/21/2014 5:38 PM
21bbefaa-d430-446f-a0c7-efde37c24131 3/11/2014 9:32 PM
f484ca3f-b9c7-42f0-89d2-12d0d1127c1f 3/2/2014 12:12 PM
435fd93a-ae70-4a61-a216-50b62ace89a4 1/26/2014 12:55 PM
89bbd2c9-6b30-495a-ba32-ca2b1ab4035b 1/26/2014 12:44 PM
8b78e516-320f-434a-b307-153132e4df73 1/20/2014 10:11 AM
bp-a27ae405-72cc-4ec7-b989-23abe2140111 1/11/2014 10:34 AM
I finally saved my bookmarks and uninstalled Firefox completely. Then I installed 28. It did not crash anymore. Then I upgraded to 29.0.1, and now it seems OK.
But, why did I have to go through all that? Could that average user have done that? No.
And still no admission of what happened with 29.0. I'd love to bill them by the hour for the time I have spent on this or maybe I just won't contribute this year.
Techlady
All Replies (12)
Hey Charlotte Wolte,
From here you can check to see the crash reports in the Profile Folder. These two should have the folder location:
It should be a folder titled crashes. There may also be an issue with
crashreporter.ini %AppData%\Mozilla\Firefox\Crash Reports\crashreporter.ini
But more details may be helpful.
guigs மூலமாக திருத்தப்பட்டது
There are no crash reports in the Profile folder. There is only one file, called v3t36i9j.default.
There is no file, titled crashreporter.ini, in the Crash Reports folder.
I'm not sure what other details you would like.
Charlotte Wolter
thetechlady மூலமாக திருத்தப்பட்டது
Ok, doubleclick on the file with the default extension, this will open up the folder with the crash folder.
You said, Firefox stayed up long enough for me to read the page giving suggestions for crashes. I decided to restart in safe mode, and it stayed up again. . Here is the article I'm assuming you read: Troubleshoot Firefox crashes (closing or quitting unexpectedly)
If Firefox runs without crashing in Firefox Safe Mode then try the suggestions in Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
You could also go to the Firefox Help -> Troubleshooting Information page to see if any crash reports were submitted and to copy the listed information (report IDs, Extensions, Important Modified Preferences, etc.) and paste it here. See Use the Troubleshooting Information page to help fix Firefox issues for details.
I clicked to open that folder. There is nothing there about crashes or crash reports.
Now I am running 28. I would have to install 29.0.1 really to test that. I'm somewhat reluctant to do so, because it did not run earlier when I had 29.0.1.
I guess I'll try installing it but I have to wonder why a machine that is four months old and was made for Windows 8 should suddenly develop problems with hardware acceleration for Firefox. There are a lot of unanswered questions here, beginning with why was such a buggy version of Firefox (29.0) even released? Am I going to have to fiddle with this forever?
To find the correct solution to your problem, we require some more non-personal information from you. Please do the following.
- (For Firefox 28) Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.
Now, a new tab containing your troubleshooting information should open.
- At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
- Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
See Use the Troubleshooting Information page to help fix Firefox issues for details. Thanks in advance for your help!
P.S. The Firefox Troubleshooting Information page only lists crash report IDs for the past three days. To check for older crash reports, either click on the "All Crash Reports" link or do the following to find a list of submitted crash reports:
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the most recent Report IDs that start with bp- and paste them into the forum "Post a Reply" box..
தீர்வு தேர்ந்தெடுக்கப்பட்டது
Here is the list from "All Crash Reports." None of the multiple crashes that occurred on May 10 after installing 29.0 appear here. Apparently, the browser was functioning so badly that it did not even generate crash reports.
Report ID Date Submitted
25b4b155-179a-4d09-b72e-7bde46e24f1d 4/21/2014 5:38 PM
21bbefaa-d430-446f-a0c7-efde37c24131 3/11/2014 9:32 PM
f484ca3f-b9c7-42f0-89d2-12d0d1127c1f 3/2/2014 12:12 PM
435fd93a-ae70-4a61-a216-50b62ace89a4 1/26/2014 12:55 PM
89bbd2c9-6b30-495a-ba32-ca2b1ab4035b 1/26/2014 12:44 PM
8b78e516-320f-434a-b307-153132e4df73 1/20/2014 10:11 AM
bp-a27ae405-72cc-4ec7-b989-23abe2140111 1/11/2014 10:34 AM
I finally saved my bookmarks and uninstalled Firefox completely. Then I installed 28. It did not crash anymore. Then I upgraded to 29.0.1, and now it seems OK.
But, why did I have to go through all that? Could that average user have done that? No.
And still no admission of what happened with 29.0. I'd love to bill them by the hour for the time I have spent on this or maybe I just won't contribute this year.
Techlady
thetechlady மூலமாக திருத்தப்பட்டது
Thanks for posting back that you uninstalled Firefox completely, reinstalled Firefox 28, then updated to Firefox 29.0.1 and it is no longer crashing. I don't think we can ever figure out what happened on May 10, 2014 since no crash reports are shown since April 21, 2014 in the list you posted above.
AliceWyman மூலமாக திருத்தப்பட்டது
Yes, Alice, that part is really strange. It must have crashed 10 times until I gave up. Has the Mozilla organization ever said why a 29.0.1 appeared so quickly (within a couple of hours) after 29.0? It would be helpful to know what they changed.
Hi thetechlady, you may find this post helpful for the 29.0.1 update Release notes