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Adobe Flash Player keeps crashing? help please?

Posted

Here are last 5 Crash ID's bp-928b2164-2adf-43c9-8c0c-fc9d92131028 28/10/2013 11:37 bp-daf79528-be0a-4de9-9498-d426b2131027 27/10/2013 22:48 e213a1ba-d85d-4253-9321-b9a08d959c73 27/10/2013 22:38 3b6a5e13-d120-428f-a74f-10b667280b68 27/10/2013 21:56 bd6f069f-2b4b-45c4-880e-65e04468c441 27/10/2013 21:24

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Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.9 r900
  • 5.1.20913.0
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.4.2.14502
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • McAfee MSC FF plugin DLL
  • McAfee MSS+ NPAPI Plugin
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • NPWLPG
  • SiteAdvisor
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:24.0) Gecko/20100101 Firefox/24.0
  • Support URL: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • FoxyProxy Standard 4.2.3 (foxyproxy@eric.h.jung)
  • Tab Auto Reload 0.0.0.6m (TabAutoReload@schuzak.jp)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • HTTPtoHTTPS 1.0.8.1 (jid0-ad08RZ08iNQBNTcg20ZWy84a73I@jetpack) (Inactive)
  • McAfee SiteAdvisor 3.4.1.195 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • RealPlayer Browser Record Plugin 15.0.4 ({97E22097-9A2F-45b1-8DAF-36AD648C7EF4}) (Inactive)
  • Web Assistant 2.0.0.602 ({8E9E3331-D360-4f87-8803-52DE43566502}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G33/G31 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x29c2
  • adapterDeviceID2:
  • adapterDrivers: igdumdx32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 9-23-2009
  • driverDate2:
  • driverVersion: 8.15.10.1930
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) G33/G31 Express Chipset Family Direct3D9Ex vs_0_0 ps_2_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 24.0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1382898763
  • places.history.expiration.transient_current_max_pages: 53404
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npgoogletalk: 0
  • plugin.state.npgtpo3dautoplugin: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1380410159

Misc

  • User JS: No
  • Accessibility: No
Ed 95 solutions 596 answers

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox are most probably caused by a recent Flash update and/or a malfunctioning browser plugin such as Real Player.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Other, more technical information about these issues can be found under these Links:


Please tell us if this helped!

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cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

Helpful Reply

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
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