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Adobe Flash Player keeps crashing? help please?

Posted

Here are last 5 Crash ID's bp-928b2164-2adf-43c9-8c0c-fc9d92131028 28/10/2013 11:37 bp-daf79528-be0a-4de9-9498-d426b2131027 27/10/2013 22:48 e213a1ba-d85d-4253-9321-b9a08d959c73 27/10/2013 22:38 3b6a5e13-d120-428f-a74f-10b667280b68 27/10/2013 21:56 bd6f069f-2b4b-45c4-880e-65e04468c441 27/10/2013 21:24

Here are last 5 Crash ID's bp-928b2164-2adf-43c9-8c0c-fc9d92131028 28/10/2013 11:37 bp-daf79528-be0a-4de9-9498-d426b2131027 27/10/2013 22:48 e213a1ba-d85d-4253-9321-b9a08d959c73 27/10/2013 22:38 3b6a5e13-d120-428f-a74f-10b667280b68 27/10/2013 21:56 bd6f069f-2b4b-45c4-880e-65e04468c441 27/10/2013 21:24

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.9 r900
  • 5.1.20913.0
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.4.2.14502
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • McAfee MSC FF plugin DLL
  • McAfee MSS+ NPAPI Plugin
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • NPWLPG
  • SiteAdvisor
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:24.0) Gecko/20100101 Firefox/24.0
  • Support URL: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • FoxyProxy Standard 4.2.3 (foxyproxy@eric.h.jung)
  • Tab Auto Reload 0.0.0.6m (TabAutoReload@schuzak.jp)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • HTTPtoHTTPS 1.0.8.1 (jid0-ad08RZ08iNQBNTcg20ZWy84a73I@jetpack) (Inactive)
  • McAfee SiteAdvisor 3.4.1.195 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • RealPlayer Browser Record Plugin 15.0.4 ({97E22097-9A2F-45b1-8DAF-36AD648C7EF4}) (Inactive)
  • Web Assistant 2.0.0.602 ({8E9E3331-D360-4f87-8803-52DE43566502}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G33/G31 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x29c2
  • adapterDeviceID2:
  • adapterDrivers: igdumdx32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 9-23-2009
  • driverDate2:
  • driverVersion: 8.15.10.1930
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) G33/G31 Express Chipset Family Direct3D9Ex vs_0_0 ps_2_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 24.0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1382898763
  • places.history.expiration.transient_current_max_pages: 53404
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npgoogletalk: 0
  • plugin.state.npgtpo3dautoplugin: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1380410159

Misc

  • User JS: No
  • Accessibility: No
Ed 82 solutions 595 answers

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox are most probably caused by a recent Flash update and/or a malfunctioning browser plugin such as Real Player.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Other, more technical information about these issues can be found under these Links:


Please tell us if this helped!

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox are most probably caused by a recent Flash update and/or a malfunctioning browser plugin such as Real Player. In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles: * [[Flash Plugin - Keep it up to date and troubleshoot problems]] * [[Flash 11.3 crashes]] * [[Flash 11.3 doesn't load video in Firefox]] Other, more technical information about these issues can be found under these Links: * http://forums.adobe.com/thread/1018071?tstart=0 * http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html Please tell us if this helped!
cor-el
  • Top 10 Contributor
  • Moderator
12487 solutions 115209 answers

Helpful Reply

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
You can check for problems with current Flash plugin versions and try these: *disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin *http://kb.mozillazine.org/Flash#Troubleshooting