Firefox Crashing Frequently
Recently Firefox has been randomly crashing the past 3 weeks multiple times, Is anyone else having this odd issue ? I'll be watching a stream or youtube video and bam out of no where the Browser goes black for like 20 or 30 seconds then crashes. I sent in about 3 crash reports and wondering if the Firefox team is aware of this issue.
All Replies (12)
What OS? Did you try with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf
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jonzn4SUSE said
What OS? Did you try with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf
Windows 11 pro current version
Please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
- Copy the 3 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
What security software are you running? Try testing in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/
When entering About Crashes in the address bar and pressing enter it's only showing one crash instead of the multiple I've had. Literally had a crash 5 mins ago but it's not logged, Firefox crashes every day and it's so frustrating. Seems like the crashing is only happening on Youtube.
I forgot to mention that i am using uBlock Origin with the newest version.
bp-10686509-1091-40a5-967d-283830241110TyDraniu said
Please follow the steps below to provide us crash IDs to help us learn more about your crash. The crash report is several pages of data. We need the report numbers to see the whole report.Note: If a recent Report ID does not start with bp- click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
- Copy the 3 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Thank you for your help!
When entering Aboutcrashes in the address bar and pressing enter it's only showing one crash instead of the multiple I've had. Literally had a crash 5 mins ago but it's not logged, Firefox crashes every day and it's so frustrating. Seems like the crashing is only happening on Youtube.
I forgot to mention that i am using uBlock Origin with the newest version, I have uBlock disabled when on Youtube's website
bp-10686509-1091-40a5-967d-283830241110
jonzn4SUSE said
What security software are you running? Try testing in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/
What ever comes with Windows 11, Windows Defender AntiVirus.
Did you try with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf
jonzn4SUSE said
Did you try with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf
Yes, no crashes in Troubleshoot Mode.
So what add-on is causing the issue?
Thanks alot for reporting this samarigil66.
I also checked & found you have uBlock Origin 1.60.0, released on Sep 26, 2024. Try updating that to the latest version, 1.61.0. It was released on Nov 5, 2024. I see a lot of new changes were added to it. It might fix the crashes on Youtube. So please let us know if it does.
Update uBlock Origin here: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/
Youtube is very aggressively blocking ad blockers. So this battle between uBlock Origin could get worse. But keep in mind if future crashes like this happen on Youtube, it could be due to uBlock Origin again.
NoahSUMO said
Thanks alot for reporting this samarigil66. I also checked & found you have uBlock Origin 1.60.0, released on Sep 26, 2024. Try updating that to the latest version, 1.61.0. It was released on Nov 5, 2024. I see a lot of new changes were added to it. It might fix the crashes on Youtube. So please let us know if it does. Update uBlock Origin here: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/ Youtube is very aggressively blocking ad blockers. So this battle between uBlock Origin could get worse. But keep in mind if future crashes like this happen on Youtube, it could be due to uBlock Origin again.
i'm on the newest Ublock Origin update 1.61.2. Ublock Origin is still plagued With many issues, Crashing or stuck on buffering then crashing while watch on stream on youtube etc.
I don't understand what's going on with Ublock Origin, I've been using their extension for over a decade with little to no issues and now out of no where Ublock Origin is causing so many issues that I've been experiencing for 3 straight months. . I don't even know what to so say anymore, Is Ublock Origin aware of this issue ? Was Ublock Origin's data base breached ?
I've done multiple fixes to get rid of this curse (clear cookies and cache and a complete uninstall/reinstall of firefox,Fresh install of Ublock Origin) but still issue after issue. Can't Firefox contact Ublock Origin about these issues?
What ad blocker do you recommend i use ?
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