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Upload Buttons are Non-Responsive

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
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  • Last reply by cor-el

jazppg
jazppg
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When I try to click "upload" on any website, the button doesn't respond at all. I don't get the dialogue to choose a file, it's as if I never click the button in the first place. On certain websites I can get around it when they offer the feature to drag files to upload, but there are a lot of times where I can't do that and I have to try Safari to see if that works. I've tried to clear all cookies and cache, and that didn't solve this issue. I've attempted to turn off the "Enhanced Tracking Protection" for websites where I regularly need to upload files just in case that was blocking the script, but I have no idea what's going on or how to solve this.

When I try to click "upload" on any website, the button doesn't respond at all. I don't get the dialogue to choose a file, it's as if I never click the button in the first place. On certain websites I can get around it when they offer the feature to drag files to upload, but there are a lot of times where I can't do that and I have to try Safari to see if that works. I've tried to clear all cookies and cache, and that didn't solve this issue. I've attempted to turn off the "Enhanced Tracking Protection" for websites where I regularly need to upload files just in case that was blocking the script, but I have no idea what's going on or how to solve this.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window