On Monday September 25th from 10PM EDT - 12AM EDT (2AM UTC - 4AM UTC on September 26th), we will be performing system maintenance on the Firefox Accounts databases for two hours. During the maintenance window, there will be brief periods of a few minutes where users will not be able to login to their accounts. Please try again at a later time.

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2FA Problem

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ezzali582
ezzali582
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so i was using google auth app in my phone to use it as 2FA for my firefox account but i formated my android device and i didn't know that google auth app is not syncing logins, and for the recovery codes my device was compormised by ransomware and i formated my pc but i have information that can prove that i'm are the owner of the account, i have the: email, phone, primary password (for the passwords vault in firefox), what devices was running on the account, etc..... but there's no direct way to contact mozilla, so i'm here to ask for help.

so i was using google auth app in my phone to use it as 2FA for my firefox account but i formated my android device and i didn't know that google auth app is not syncing logins, and for the recovery codes my device was compormised by ransomware and i formated my pc but i have information that can prove that i'm are the owner of the account, i have the: email, phone, primary password (for the passwords vault in firefox), what devices was running on the account, etc..... but there's no direct way to contact mozilla, so i'm here to ask for help.