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Troubleshooting

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This article provides troubleshooting information when you have problems receiving messages. If you have problems sending messages, see Cannot send messages. Table of Contents1 Is your account configured correctly?2 Did your ability to receive mail suddenly stop? Was it working before?3
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Table of Contents1 The Basics1.1 Sending a new message1.2 Receiving messages1.3 Customizing how messages are sent and received1.3.1 Automatically checking for new messages1.3.2 Auto-saving1.3.3 Sound alert for new messages1.3.4 Marking messages as read2 Advanced2.1 Configuring email
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If you cannot delete messages in Thunderbird, it may be caused by a corrupted trash folder. Here is how to delete the corrupted trash folder and create a new one: First, open your Profile folder: At the top right of the Thunderbird window, click the menu button ,
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This article explains how you can keep your mail server under your storage's limit and what you can do if you get a warning like "over quota", "quota exceeded" or "mailbox for user is full". Table of Contents1 What is your server quota?2 How can I know
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Safe Mode is a special Thunderbird execution mode that can be used to troubleshoot issues in Thunderbird. In Safe Mode, you can reset some settings or disable add-ons that might be the source of problems. By comparing Thunderbird's behavior in normal mode to its behavior in Safe
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The Global Database ("Gloda" for short) is an indexing system that enables Thunderbird to search messages. Rebuilding the Global Database re-indexes messages and address book cards. (Newsgroup messages are not indexed.) Reasons for rebuilding the Global Database include:
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This tutorial will show you how to configure a new account for POP access (rather than IMAP). 1. Select ToolsEdit > Account Settings > Account Actions > Add Mail Account… 2. Enter your full name, username (check with your email provider; it is your full email
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An email alias is an email address that forwards to another email address. For example, if your primary email address is "js@example.com", you might create a second email address called "johnsmith@example.com", which is easier for people to remember. Messages
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Table of Contents1 Information that may answer your question1.1 Hot Issues1.2 Learn the Basics: get started1.3 Thunderbird features1.4 Configure an account1.5 Migration1.6 Privacy and security settings1.7 Customize controls, options and add-ons1.8 Fix slowness, crashing, error messages
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REDIRECT Sending and Receiving Messages on Thunderbird
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The Mozilla Crash Reporter sends Thunderbird crash information to a collection system. Thunderbird developers use this information to make future versions of Thunderbird crash less frequently. (The Mozilla Crash Reporter comes up because Thunderbird crashes; it does not cause Thunderbird
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REDIRECT Compacting folders
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REDIRECT Avoiding Quota Limits on Mail Servers
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REDIRECT Rebuilding the Global Database
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A plugin is a software component that runs within Thunderbird that enables certain types of content (such as music or video) to be played or displayed. When a plugin crashes, Thunderbird gives you the option to submit a crash report. After clearing the crash dialog, you can reload
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Smaller devices (such as netbook and notepad computers) often have a screen resolution of 1024 x 600 or less. Thunderbird is not yet optimized to display at this resolution. Some windows (such as the Account Settings dialog) are only partially displayed. You may not be able to see
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