If you’ve run into problems logging in to Firefox Home, this article will walk you through the solutions to specific error messages. If you are having other issues with Firefox Home, please see Fix login and data issues with Firefox Home for iOS.
If you used the manual setup and you entered your information incorrectly you would see this message. If you are sure you've entered everything correctly, it could be that you need to update Firefox Home to the latest version. In that case:
If you get this error message, you may not have completely synced your Firefox data before trying to log in to Firefox Home. Using Firefox in Private Browsing - Use Firefox without saving history mode, having Firefox set not to save history or quitting Firefox before it completely syncs for the first time, can cause this error.
If you are using Private Browsing, disable it and follow the steps to Replace your Sync information. Then make sure you wait until Firefox has completely finished syncing your data before trying to log in to Firefox Home.
This message usually means that Firefox Home is having trouble connecting to the Firefox Sync server. This may be the result of one of the following:
If you've forgotten your Firefox Sync password you can reset it.
This is something you have to do on your desktop.