Unable to download attachments from Hotmail or Windows Live Mail
This article describes what to do if you cannot download attachments in Microsoft's Hotmail or Windows Live Mail.
Clear cookies and cache
Click the menu button
, choose History and select Clear Recent History....
In the Time Range to clear: drop-down, select Everything.
Click the arrow next to Details to display the list of items that can be cleared.
Select both Cookies and Cache.
Click Clear Now.
Update security software
Some Internet security software (including antivirus, anti-spyware, firewall, and privacy programs) can cause this problem (particularly Trend Micro Internet Security). If clearing your cookies and cache above does not fix the problem, update your Internet security software.