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Use the QuickTime plugin to play audio and video

Support will end for all NPAPI plugins except for Flash in March 2017, when Firefox version 52 is released. See this compatibility document and this article for details.

Beginning with Firefox version 52, support has ended for all NPAPI plugins except for Adobe Flash. See this compatibility document and this article for details.

QuickTime for Windows has been discontinued by Apple and has known critical security vulnerabilities. You should uninstall the QuickTime application if you have it installed. The QuickTime browser plugin has been blocked for your protection.

quicktime_logo.png The QuickTime application from Apple, Inc. includes a browser plugin that enables you to play movies and other online media in your Firefox browser. QuickTime is included on Mac systems and is available for Windows. This article explains how to check that QuickTime is installed and working and includes some troubleshooting suggestions if you are having problems with QuickTime.

Note: QuickTime is not available for the Linux platform, but Mplayer is a popular Linux media player that can play back QuickTime media. In order to use Mplayer to play QuickTime stream in Firefox, you must install two programs named gnome-mplayer and gecko-mediaplayer. Your Linux distribution may have these packages readily available to install.

Note: The 64-bit version of Firefox does not recognize or support this plugin.
Important: the QuickTime browser plugin is unavailable by default on Mac OS X 10.11 (El Capitan), OS X 10.10 (Yosemite) and OS X 10.9 (Mavericks). Please see this Apple support article for an explanation and steps to make the plugin available in Firefox:
If your web browser says that it's missing the QuickTime plug-in.

Testing QuickTime

To see if QuickTime is installed and working,To see if the QuickTime browser plugin is working, visit this page:

If the QuickTime video plays, the QuickTime plugin is installed and enabled.

Note: To complete the test on a Windows system, you may need to enable some features of Firefox to communicate through your Windows Firewall. To enable these features, click Unblock when prompted by Firefox.

Installing or updating QuickTime

To install QuickTime or to update to the latest version:

Note: The latest version of QuickTime is for Windows 7 or Vista. If installed on other Windows operating systems, it may not offer full functionality. For more information about current and previous QuickTime versions, visit this Apple downloads page.
  1. Go to the Apple QuickTime download webpage.
  2. Download the QuickTime installer file to your computer.
  3. When the download completes, close Firefox.
  4. Find the file you downloaded and double-click it to start the QuickTime installation.

Starting with QuickTime version 7.7.9, the browser plugin is no longer installed by default and will be removed if you have a previous version of QuickTime on your computer.

If you are installing QuickTime 7.7.9 or above you should select the "Custom" install option instead of a "Typical" install, so that you can include the optional QuickTime Web Plug-in. If you have already installed or updated QuickTime, you can add the browser plugin using these steps:

  1. Find the Quicktime Installer file you downloaded previously and double-click it. (Alternatively, open the Windows Control Panel, choose Programs, then Programs and Features, select QuickTime from the list of installed programs and click Change.)
  2. In the "QuickTime for Windows" window that opens, select Modify.
    QT779installer-Modify
  3. In the "QuickTime Product Features" window, choose Optional QuickTime Features and, under QuickTime Web Plug-in chose the drop-down option, Entire feature will be installed on local hard drive.
    QT779installer-WebPlugin
  4. Click the Change button.

The QuickTime installation will complete and the browser plugin will be installed. If you see an installation error, close Firefox (if open) and try again. When you next open Firefox you should see the QuickTime plugin listed in the Add-ons Manager.

QuickTime is pre-installed and can be updated using the Mac OS X Software Update feature.

Enabling or disabling the browser plugin

You can disable or enable the browser plugin in the Firefox Add-ons Manager when QuickTime is installed.
If the browser plugin is disabled, the QuickTime tests linked above and other embedded QuickTime media will not play, even though QuickTime is installed.
  1. Click the menu button New Fx Menu and choose Add-ons. The Add-ons Manager tab will open.

  2. In the Add-ons Manager tab, select the Plugins panel.
  3. In the list of plugins, select QuickTime Plug-in.
    • If you want to disable the plugin, select Never Activate in its drop-down menu.
    • If you want to re-enable the plugin, select Always Activate in its drop-down menu.

Changing how media is handled

When you click on a link to download a media file and the QuickTime plugin can handle that type of file, it will open automatically in Firefox with the QuickTime plugin. You can change this behavior by selecting a different download action in your Firefox Application settings. For more information, see Change what Firefox does when you click on or download a file.

Embedded media

You can only change the file types that are associated with QuickTime Player. The Internet media types that are handled by the browser plugin are enabled by default for all supported media types and cannot be reconfigured.

The QuickTime plugin enables certain media types by default. If you are having problems with embedded content in a webpage, you can reconfigure the QuickTime browser plugin:

  1. Open the QuickTime Player.
  2. At the top of the QuickTime window, select the Edit menu, select Preferences, and then select QuickTime Preferences…. The QuickTime Preferences window appears.
  3. In the QuickTime Preferences window, select the Browser tab, and then click MIME Settings…. The MIME Types window opens.

    win-quicktimemimesettings.png
  4. In the MIME Types window, you can specify the media formats you want QuickTime to play in Firefox. These settings apply only to online files; they do not apply to files opened through your operating system.

Suggested MIME Types

Audio

  • AIFF audio
  • uLaw/AU audio
  • MIDI
  • WAVE audio


MPEG

  • MPEG media
  • MPEG audio
  • MPEG-4 media


MP3

  • MP3 audio

Uninstalling QuickTime

For information about uninstalling QuickTime, see these Apple Support articles:



Based on information from QuickTime (mozillaZine KB)

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Comments

See /forums/knowledge-base-articles/704732 for related discussions about this article.

jhelmer

I recently purchased a new iMac with Lion OS. When I transferred my old applications and files, Firefox updated to ver 9.x and suddenly I was unable to play QuickTime movies from sites like Lynda.com The QuickTime plug-in no longer showed up on my list (Add-ons, Plug-ins). Initially, I was frustrated and used Safari as a back up. Eventually, I read the QuickTime thread, checked that I had the plug-in in my Library. A version 7.7 showed up but didn't seem to be working. I downloaded the older plug-in version 7.6 from Apple and swapped the two files. Now my Firefox ver. 9 works with QuickTime. Perhaps the QT ver. 7.x was corrupted- so someday I will download a new version and try it again. But if it ain't broke, why fix it?

I posted the following in the Use plugins to play audio, video, games and more kbforum discussion, https://support.mozilla.org/en-US/kb/use-plugins-play-audio-video-games/discuss/6223 [Fx41] Add a note for users who install Firefox Win64 that only the Flash plugin works.

Firefox Win64 installers were made available for Firefox 40 Beta at https://www.mozilla.org/en-US/firefox/beta/all/ and should be available on https://www.mozilla.org/en-US/firefox/all/ for the Firefox 40 release. When Firefox 41 is released, Win64 installers will be available for download on mozilla.org . We should add a note to this article (and to the linked Java, Silverlight, Adobe Reader, Windows Media Player, and QuickTime articles) that only the Flash plugin currently works in Firefox win64 builds. Related bugs: Bug 1165981 - Whitelist Flash for NPAPI on 64 bit Firefox on Win64 Bug 1187005 - Some plugins (Microsoft Silverlight, Java,...) are not recognized as installed with Firefox 64-bit build on Win64 Bug 1181014 - Make Firefox 41 win64 builds on the Release channel available on mozilla.org.

(For the record) Silverlight is now supported on Windows 64-bit Firefox. Related bug: Bug 1225293 - Support Silverlight for Win64 Firefox

See bug 1181014 comment 12. The release target for Win64 builds was moved to Firefox 42.

Windows 64-bit Firefox requires Windows 7 or above (bug 1093741).

I made a revision to add an incompatibility warning {for fx42, win7,win8,win10} since the Windows 64-bit builds aren't scheduled for the release channel firefox/all page until at least Firefox 42.

according to https://bugzilla.mozilla.org/show_bug.cgi?id=1209040 & https://discussions.apple.com/thread/7263683 the plugin seems to be missing by default in the newest generation of os x (or at least placed in a folder which isn't scanned for plugins by default). we should probably make note of that in this kb article...

philipp said

according to https://bugzilla.mozilla.org/show_bug.cgi?id=1209040 & https://discussions.apple.com/thread/7263683 the plugin seems to be missing by default in the newest generation of os x (or at least placed in a folder which isn't scanned for plugins by default). we should probably make note of that in this kb article...

Thanks. I edited my pending revision to add the following: {for mac}{warning}Important: the QuickTime browser plugin is unavailable by default on Mac OS X 10.11 (see this bug report this discussion in Apple's forum for details).{/warning} {/for}

Edit: I changed the link to Apple's discussion.

I changed the Mac note link to https://discussions.apple.com/thread/7263683 instead of the bug report. The edit is pending review (my revision also includes a note for Windows about plugin support in 64-bit Firefox). If no one objects, I'll self-approve my pending revision.

AliceWyman said

I changed the Mac note link to https://discussions.apple.com/thread/7263683 instead of the bug report. The edit is pending review (my revision also includes a note for Windows about plugin support in 64-bit Firefox). If no one objects, I'll self-approve my pending revision.

I made a minor edit and approved my revision.

Joergen

Hi

I just noticed that the latest version of QuickTime doesn't install the plugin by default. I you Install or update QuickTime to version 7.7.9 the plugin is not installed anymore.

Thanks. I'll set up a "Needs change" entry.

QuickTime 7.7.9 for Windows was recently released but I haven't installed it yet. (I have QuickTime 7.7.7 on my Windows 7 computer).

I found an apple support article with the following information so we'll need to update this article:

https://support.apple.com/kb/dl837 Download QuickTime 7.7.9 for Windows Post Date: Jan 7, 2016

What's New in QuickTime 7.7.9 <snip> • The QuickTime web browser plug-in is no longer installed by default and is removed if you have a previous version of QuickTime on your PC. If you still need this legacy plug-in, you can add it back using the custom setup option in the installer.
Joergen

Thanks AliceWyman

I found an apple support article with the following information so we'll need to update this article: https://support.apple.com/kb/dl837 Download QuickTime 7.7.9 for Windows Post Date: Jan 7, 2016

I found that link too but didn't include it. When I open the link in a Danish browser I am taken to a completely different article.

I updated to QT 7.7.9 from within QuickTime Player -> Help -> Update Existing Software" (which opens Apple Software Update). The update feature didn't include a custom option to install the Web browser plugin. The install completed and it removed the plugin. I then went to http://support.apple.com/downloads/#quicktime, selected QuickTime 7.7.9 Download: https://support.apple.com/kb/DL837 , saved quicktimeinstaller.exe and then ran the installer. This opened a window with the options Modify, Repair and Remove. I selected Modify: (Image: QT779installer-Modify)

QT779installer-Modify

I chose Optional QuickTime Features, selected QuickTime Web Plug-in using the first drop-down option ("Will be installed on local drive) and clicked Change. (Image: QT779installer-WebPlugin)

QT779installer-WebPlugin

The installation completed, I opened my browser and about:plugins now listed QuickTime Plug-in 7.7.9


I'll update the article when I get a chance but I wish I didn't use the internal updater! At least, I have a guide for what to do when the current 7.7.9 QuickTime version is installed and the plugin is missing.

After I went through all of the above, I actually found a website with instructions, along with images: http://cookbook.fortinet.com/problems-with-quicktime-in-fortirecorder/

Joergen

It's a little different if you install QT from scratch.

I don't want to uninstall and reinstall QuickTime just to see what happens, however: I did find other instructions we can add as an alternative to re-running the quicktimeinstaller.exe file to get to the "Modify" option, if QuickTime is installed without the plugin. (I checked and I can also access the Modify option from the Windows Control Panel):

From http://www.learningspacetipsandtricks.com/quicktime-7-7-9-for-windows-disables-the-web-plugin/


Navigate to the Control Panel > Programs > Programs and Features page and select QuickTime from the installed programs. After this, please click on the “Change” button. Select “Modify” option and click “Next” Then select the “Optional QuickTime Features > QuickTime Web Plug-in”. Select “Entire feature will be installed on local hard drive”


The instructions include these images:

The three XXX's you see under Optional QuickTime Features, before adding the Web Plugin:

What the choices are in the drop-down menu:


( I used the first option, "Will be installed on local hard drive" so I suppose both work for the Web plugin)

My Image,

QT779installer-WebPlugin shows what the options look like after you choose to install the Web plugin, right before you click "Change".
Joergen

Unfortunately I am not able to provide a en-us screenshot of the install options the user see when the QT installer is launched. Maybe someone else is. But here is what it looks like in Danish.

Thank you. Does the first option say "Typical"? The second option looks like it may be for a custom install?

I have an edit pending by the way. We can always update my pending revision to explain about a "Custom" installation without including screenshots.

Joergen

The first option is "Typical" the second option is "Custom". The user must select the second option. This opens the window where you can select the Optional QuickTime Features.

Thanks. I made a new revision to mention a "Custom" install when installing QuickTime.

P.S. I made another edit to my revision and approved it since this is not a "top" article ... but I won't mark it ready to localize yet.

If there are no other important changes needed, can the current revision be marked ready for localization?

Joergen

It looks fine to me.

Maybe the following text should be between {note} tags

Important: Starting with QuickTime version 7.7.9, the browser plugin is no longer installed by default and will be removed if you have a previous version of QuickTime on your computer.

I added those {note} tags. I did another look and the Apple Events page we have as a test link no longer seems to use the QuickTime plugin!

I replaced that link with one from MozillaZine's Testing Plugins article:

Do you have a better test link? If not I'll mark this article ready to localize.

Seeing how the QuickTime for Windows browser plugin is no longer installed by default and how the latest Mac OS X no longer makes the browser plugin available by default, how long before Apple's Movie trailers no longer uses the QuickTime plugin?

Joergen

Hi

I just ran another clean install and saw that the Change button (Line 37) is named Next when you perform a clean install.

Hopefully this plugin will be obsolete soon. Apple's decision not to install the browser plugin by default might speed up the process.

Joergen said

I just ran another clean install and saw that the Change button (Line 37) is named Next when you perform a clean install.

That's OK, since my instructions are after this sentence: If you have already installed or updated QuickTime, you can add the browser plugin using these steps: ...so it's directed at people who want to add the plugin after QuickTime is already installed.

Hopefully this plugin will be obsolete soon. Apple's decision not to install the browser plugin by default might speed up the process.

Pretty soon most NPAPI plugins will be obsolete: https://blog.mozilla.org/futurereleases/2015/10/08/npapi-plugins-in-firefox/

I marked the article ready to localize.

underpass

Hello, I trust you but currently the last available version for Italian is 7.7.8 which actually does install the plugin (tried on my Windows 7 PC ).

I inserted the note but I am unable to verify.

Hi, the article says this for Windows:


{note}Important: Starting with QuickTime version 7.7.9, the browser plugin is no longer installed by default and will be removed if you have a previous version of QuickTime on your computer.{/note}

When installing QuickTime, you should select the "Custom" install option instead of a "Typical" install, so that you can include the optional QuickTime Web Plug-in.


Would it help if I changed "When installing QuickTime" to When installing QuickTime version 7.7.9 or above ?

I have the following revision pending:

Starting with QuickTime version 7.7.9, the browser plugin is no longer installed by default and will be removed if you have a previous version of QuickTime on your computer.

If you are installing QuickTime 7.7.9 or above you should select the "Custom" install option instead of a "Typical" install, so that you can include the optional QuickTime Web Plug-in. If you have already installed or updated ...

Joergen

@AliceWyman

Is version 7.7.9 only for Windows Vista and Windows 7?

http://www.apple.com/quicktime/download/

Joergen said

@AliceWyman Is version 7.7.9 only for Windows Vista and Windows 7? http://www.apple.com/quicktime/download/

https://support.apple.com/downloads/quicktime links to available QuickTime downloads, including: https://support.apple.com/kb/dl837?locale=en_US Download QuickTime 7.7.9 for Windows

...which says this, at the top of the page: Please note: QuickTime 7 is for use with Windows Vista or Windows 7. If installed on other versions of Windows, it may not offer full functionality and is unsupported.

P.S. I don't know about other Windows versions but from what I found on Apple Support, Quicktime 7.7.x may or may not work on Windows 10 but 7.7.9 does for at least one person. See the following 3-page thread: https://discussions.apple.com/thread/7183614 QuickTime 7.7.8 no longer installs on Windows 10 Quote:


Keith Weisshar Aug 21, 2015 10:52 AM

Why am I no longer able to install QuickTime v7.7.8 on Windows 10? I get a message that it can only be run on Windows Vista or 7. The last version that was able to be installed was v7.7.7. Why did the install get blocked as of v7.7.8? Why is Apple Software Update still only offering QuickTime v7.7.6 under New Software even though it is no longer the latest version?

KZJIPAD Jan 16, 2016 12:27 PM in response to Panfeng

I have been reading the posts because I just purchased new machine with Windows 10 and had same problem - not being able to download Q/T on my new machine with Windows 10. I just up on Apple site and noticed there is a version 7.7.9 now. So I took a chance and downloaded it on to my Windows 10 machine. Download was perfect and running perfect. I don't know if I was just lucky or if Apple fixed something. I am not a computer geek so maybe just got lucky.

Joergen

If QuickTime 7.7.9 only is for Windows Vista and 7, how about adding a {for win7} tag before Starting with QuickTime version...."?

Maybe you missed my edited post? I'll copy it from page 1:

AliceWyman said

Joergen said
@AliceWyman Is version 7.7.9 only for Windows Vista and Windows 7? http://www.apple.com/quicktime/download/

https://support.apple.com/downloads/quicktime links to available QuickTime downloads, including: https://support.apple.com/kb/dl837?locale=en_US Download QuickTime 7.7.9 for Windows

...which says this, at the top of the page: Please note: QuickTime 7 is for use with Windows Vista or Windows 7. If installed on other versions of Windows, it may not offer full functionality and is unsupported.

P.S. I don't know about other Windows versions but from what I found on Apple Support, Quicktime 7.7.x may or may not work on Windows 10 but 7.7.9 does for at least one person. See the following 3-page thread: https://discussions.apple.com/thread/7183614 QuickTime 7.7.8 no longer installs on Windows 10 Quote:


Keith Weisshar Aug 21, 2015 10:52 AM

Why am I no longer able to install QuickTime v7.7.8 on Windows 10? I get a message that it can only be run on Windows Vista or 7. The last version that was able to be installed was v7.7.7. Why did the install get blocked as of v7.7.8? Why is Apple Software Update still only offering QuickTime v7.7.6 under New Software even though it is no longer the latest version?

KZJIPAD Jan 16, 2016 12:27 PM in response to Panfeng

I have been reading the posts because I just purchased new machine with Windows 10 and had same problem - not being able to download Q/T on my new machine with Windows 10. I just up on Apple site and noticed there is a version 7.7.9 now. So I took a chance and downloaded it on to my Windows 10 machine. Download was perfect and running perfect. I don't know if I was just lucky or if Apple fixed something. I am not a computer geek so maybe just got lucky.

I self-approved my last pending revision (which I mentioned in this earlier post but didn't mark it ready to localize.

I made a new revision to add this note:

{for winxp,win8,win10}{note}Note: The latest version of QuickTime is for Windows 7 or Vista. If installed on other Windows operating systems, it may not offer full functionality. To choose a previous version of QuickTime for Windows, visit this download page instead.{/note}{/for}

I also added {for not winxp} tags around the Alternative instructions to access the Modify window through the Control Panel. (I was only able to confirm Control Panel instructions for win7 ... win8 ... and win10.)

I edited my note as follows:

{for win} To install QuickTime or to update to the latest version: {note}Note: The latest version of QuickTime is for Windows 7 or Vista. {for winxp,win8,win10}If installed on other Windows operating systems, it may not offer full functionality.{/for} For more information about current and previous QuickTime versions, visit this Apple downloads page.{/note}

If there is no other discussion in the next couple of days I'll mark my last revision as ready to localize.

A few notes:

- Though this is a bit older info and perhaps no longer valid, I found this article at Apple suggesting installing iTunes would be a solution for 64 bit QT not working. If not, is there any other way? Or, why doesn’t QT 32 bit work on 64 bit FF? And has it reached EOL or something?

- Line 26 says: "The latest version of QuickTime is for Windows 7 or Vista" whereas the page at Apple says "The last version of QuickTime 7 is for use with Windows Vista or Windows 7". Is the 7 worth mentioning in order not to suggest QT has reached EOL? Sidenote: I’m not sure if Sumo should link to the article at Tommynations to get QT running on Windows 10, regardless of the issues posted about it.)

- (Possible) minor English grammar nit: please beware of (not) using commas where applicable. Without looking at any English grammar rules but keeping those for my own locale in mind, I tend to read "above you" in "If you are installing QuickTime 7.7.9 or above you should select …" ;)

I made a small edit to the Intro to linkify "QuickTime" with http://www.apple.com/quicktime/ and marked it ready to localize by mistake. I was going to wait a couple of days first. Sorry about that.

Tonnes said

- Though this is a bit older info and perhaps no longer valid, I found this article at Apple suggesting installing iTunes would be a solution for 64 bit QT not working. If not, is there any other way? Or, why doesn’t QT 32 bit work on 64 bit FF? And has it reached EOL or something?

Only 64-bit Adobe Flash and 64-bit Microsoft Silverlight NPAPI plugins are recognized on Windows 64-bit Firefox. Other plugins, including 64-bit Java, are not (related discussion). Related bugs:

  • Bug 1165981 - Whitelist Flash for NPAPI on 64 bit Firefox on Win64
  • Bug 1187005 - Some plugins (Microsoft Silverlight, Java,...) are not recognized as installed with Firefox 64-bit build on Win64
  • Bug 1225293 - Support Silverlight for Win64 Firefox
- Line 26 says: "The latest version of QuickTime is for Windows 7 or Vista" whereas the page at Apple says "The last version of QuickTime 7 is for use with Windows Vista or Windows 7". Is the 7 worth mentioning in order not to suggest QT has reached EOL?

I don't understand the question about QuickTime reaching EOL ( End of Life). I suppose we could change QuickTime to QuickTime 7 but that may be even more confusing for Windows users since only QuickTime 7 versions are currently available. The QuickTime link I added to the Intro has more information QuickTime/QuickTime 7 that people can check out.

Sidenote: I’m not sure if Sumo should link to the article at Tommynations to get QT running on Windows 10, regardless of the issues posted about it.)

I don;t think we should include any troubleshooting links for win10 for getting the QuickTime application working. This article is actually about the QuickTime browser plugin for use in Firefox and if Windows 10 users get the application working then we should tell them how to get the browser plugin working. In any case, I don't think we should spend a lot of time on this article since most NPAPI plugins will supposedly be no longer be supported in Firefox by the end of the year.

- (Possible) minor English grammar nit: please beware of (not) using commas where applicable. Without looking at any English grammar rules but keeping those for my own locale in mind, I tend to read "above you" in "If you are installing QuickTime 7.7.9 or above you should select …" ;)

You're right about adding a comma after "above" for clarity (if you want to do that) .

OK, I was aware of some 64-bit plugins not being recognized by FF but just assumed 32-bit plugins should work under 64-bit FF, which apparently isn’t true and leads to many unhappy voices (reading bug 1187005).

For the EoL: what I meant was whether or not QT was phased out by Apple for Windows 7+ systems. And for the note: if the Apple page states "The last version of QuickTime 7 is for use with Windows Vista or Windows 7", I’d say using the 7 for QT is also important for Sumo to quote for that reason, but also to avoid confusion for users. I.e. without the 7, they could now think any version of QT will be the last version ever supported for any Windows version (which basically seems true at this point). When including the 7 however, chances are there might follow an 8 version in the future allowing to be used on Windows 8+ systems, while Sumo just sticks to the quote without having a chance of providing wrong info in that case, and none of us need to worry about updating this note. A minor detail perhaps, but it can be important. ;) I agree about causing confusion when adding the 7 on the other hand, but it’s not up to Sumo to decide/imply QT "in general" is only supported up to Windows 7, nor to reflect that only QT 7 versions are available, is it? I’ll be fine with your decision though.

Another thing: when updating the local article, I noticed Apple hasn’t updated their local pages for the download page mentioned in line 26. I.e. https://support.apple.com/downloads/quicktime is not automatically redirected to https://support.apple.com/nl_NL/downloads/quicktime for my locale so I (and probably other locales) should include the locale, but the Dutch page still offers 7.7.8 both in the page view and its downloaded file. Would you think this should be added in the article in some way, either by an additonal link, note for users, or l10n note?

I wrote a detailed reply then lost it when I mistakenly navigated away from the page before submitting my post ;-(

Anyway, Here's our current note, including the hidden comment:

{for win} To install QuickTime or to update to the latest version: {note}Note: The latest version of QuickTime is for Windows 7 or Vista. {for winxp,win8,win10}If installed on other Windows operating systems, it may not offer full functionality.{/for}<!-- source: https://support.apple.com/kb/DL837?viewlocale=en_US&locale=en_US -->For more information about current and previous QuickTime versions, visit this Apple downloads page.{/note}

Our note talks about the latest version, not the last version, and is based on Apple's QuickTime 7.7.9 document, https://support.apple.com/kb/DL837?viewlocale=en_US&locale=en_US

I gather that the latest version 7.7.9 isn't available for download in some locales and that 7.7.8 is the latest. I suppose we should add a note for localizers that QuickTime version 7.7.9 may not be available in their locale ... and maybe replace the note with the following (or similar)?

{for win} To install QuickTime or to update to the latest version: {note}Note: The latest version of QuickTime is for Windows 7 and Vista {for winxp,win8,win10} and may either not install on other Windows operating systems or may not offer full functionality{/for}.<!-- source: https://support.apple.com/kb/DL837?viewlocale=en_US&locale=en_US and https://discussions.apple.com/thread/7183614 -->For more information about current and previous QuickTime versions, visit this Apple downloads page.{/note}

(To Tonnes) Can you write a note to localizers and make any other needed edits to the above?

P.S. I don't know whether or not QuickTime version 7.7.8 still supported Windows XP SP2 since it's not listed on the https://support.apple.com/downloads/quicktime page. That page does list QuickTime 7.7.6 for Windows which included support for Windows XP Sp2, Windows Vista and Windows 7. According to this Oct 6, 2015 apple discussion post and the ones that followed, a Windows update might have allowed QuickTime 7.7.8 to install on Windows 10.

http://blog.trendmicro.com/urgent-call-action-uninstall-quicktime-windows-today/ https://addons.mozilla.org/firefox/blocked/p1151 maybe we should reflect that in the article & encourage windows users to uninstall quicktime/the plugin

philipp said

http://blog.trendmicro.com/urgent-call-action-uninstall-quicktime-windows-today/ https://addons.mozilla.org/firefox/blocked/p1151 maybe we should reflect that in the article & encourage windows users to uninstall quicktime/the plugin

I agree.

I'll set up a Needs Change entry.

I added the following warning to the top of the article:

{for win}{warning}QuickTime for Windows has been discontinued by Apple and has known critical security vulnerabilities. All users are strongly encouraged to uninstall the QuickTime application. The QuickTime browser plugin has been blocked for your protection.{/warning}{/for}

AliceWyman said

I added the following warning to the top of the article: {for win}{warning}QuickTime for Windows has been discontinued by Apple and has known critical security vulnerabilities. All users are strongly encouraged to uninstall the QuickTime application. The QuickTime browser plugin has been blocked for your protection.{/warning}{/for}


I noticed that the "discontinued by Apple" link (contained in the blocklist entry) actually explains how to uninstall QuickTime so I reworded the warning as follows:

{for win}{warning}QuickTime for Windows has been discontinued by Apple and has known critical security vulnerabilities. You should uninstall the QuickTime application if you have it installed. The QuickTime browser plugin has been blocked for your protection.{/warning}{/for}

I was following Bug 1262149 - The 'To view this video please use the latest version of Safari' message is displayed when trying to play a video with quicktime player on Mac OS X 10.11 (now resolved). I don't know about Mac OS but I noticed just now that http://trailers.apple.com/ no longer requires the QuickTime plugin on Windows (I no longer have QuickTime installed).

I don't know if I should make a revision to the article or not, since QuickTime is no longer supported on Windows. I'll set up a "Needs change" entry to review.

I went to the trailers.apple.com test page on Mac OS X 10.6.8 with the QuickTime plugin disabled and the videos no longer need the plugin. I have a revision pending to remove that link.

I also updated the Mac warning since Apples' support article now says This plug-in is no longer enabled in OS X El Capitan, Yosemite, and Mavericks.