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Firefox failed to update - how to update manually

Firefox recently tried to update to the latest version, but something went wrong. You can still get the new Firefox by downloading and installing a new copy. Here's how to do it.

Download and install Firefox manually

  1. download firefox win 32x32 Download a fresh copy of Firefox.
  2. Click on the Download Manager icon Blue Download Fx 20 Mac at the top right corner of Firefox and select your newly downloaded file to start the installer.
  3. Close Firefox, then click Run on the installer.
    run installer
  4. Follow the prompts to install Firefox. The new version of Firefox will launch automatically and replace the old version.
  1. mac download 32x32 Download a fresh copy of Firefox.
  2. Select Open with when prompted by the dialog window.
    runfirefox mac
  3. In the window that opens, drag the Firefox icon to the Applications folder.
    firefox mac folder
  4. A message might warn you that Firefox is already in that folder. Click Replace to have the new Firefox replace the old version.
  5. Remember to add a shortcut to Firefox on your Dock for easier access.

Try to install Firefox using your distributor's package management system first (please refer to their documentation). If that doesn't work, try these steps:

  1. download linux 32x32 Download a fresh copy of Firefox.
  2. Select Open with on the dialog window:
    open firefox linux
  3. From the default archive manager, extract the archive content into a folder (such as your Home folder). A new folder named Firefox will be created there.
  4. Close the Firefox browser, then in the Firefox folder, double-click on the Firefox icon to launch the new Firefox.
  5. Add Firefox to your desktop or task bar to access it more easily in the future.
Firefox automatically transfers your bookmarks, history and site preferences to the new version. No need to import and export your information.
Not the right file? Visit the Firefox downloads page to download Firefox for other operating systems and languages.

Still having trouble?

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underpass

Hello,

I read in this article:

The newer version of Firefox will launch automatically and replace the old version. If you have the old version open, close it, then relaunch Firefox.

I haven't tried this yet, but I'm pretty sure that Windows would give an error if you try to update Firefox when the old version is still running.

I think that the sequence of actions should be like this

  1. Download the installer
  2. Close the old Firefox
  3. Launch the installer

Can someone confirm this?


edit: tried to launch the installer with the old version running: the installer gives me an error message "Close Firefox to continue".

Hi Underpass,

Firefox does prompt you to close Firefox to continue, but I left the sequence the same because I've noticed that some users don't know how to find their downloaded files without the Download Manager. I think it's easier for them to close Firefox after they've accessed the file through Download Manager rather than have to hunt for the folder where the installer went, even if they do get a reminder to close Firefox.

I'm willing to change this if anyone disagrees or if the helpfulness comments tell us otherwise, of course.

underpass

Hi Joni,

So maybe the sequence can be changed like this:

  1. Download the installer
    • Open the folder with the installer using the Download Manager
  2. Close the old Firefox
  3. Launch the installer

I fear that the average user could go in panic when the article says that Firefox can update Firefox while the program is running and the program itself states otherwise....

underpass

Hello,

I would like to have it updated but I'm not seeing the link "toggle diff" in the bottom left corner.

https://support.mozilla.org/it/kb/firefox-failed-update-how-update-manually/translate

This happens only with this article.

I see what you mean. I'll ask Ricky. Thanks for pointing this out.

Click the menu button New Fx Menu , click help Help

select About Firefox.

The About Firefox window will open and Firefox will begin checking for updates and downloading them automatically. When the updates are ready to be installed, click Restart to Update.

Hi Underpass,

Ricky said the diff highlighting only shows up when an article already has an approved translation. Looking at the article history, it looks like the Italian translations haven't been approved yet.

After the translations have been approved, please let me know if you still don't see the diff toggling.

Joni

Good point, KKR. This article was written for those failed automatic updates though. That's why we need to keep the instructions to manual updating.

Joni

This article, which is currently in the Administration category, was apparently created for the Firefox Old Version Update Hotfix.

Related bugs: Bug 928173 - Create an Add-on Hotfix to give outdated users a full installer and the ability to submit their logs to us

Bug 1030911 - If update fails (because of a limited account) the user should be directed to SUMO ...which links to: https://bug1030911.bugzilla.mozilla.org/attachment.cgi?id=8448166


+17. If the installer fails due to no fault of the user (e.g. permissions
+    problems), the browser should open a new tab to SUMO.
+
+    a. The page should be something like
+       https://support.mozilla.org/en-US/kb/firefox-failed-update-how-update-manually
+

See also:

https://blog.mozilla.org/useradvocacy/2014/07/30/helping-our-users-experience-the-modern-web/ 

Quote:

SUMO:
For users experiencing trouble with the hotfix, we direct them to the SUMO website. We have a special article written just for users who are having a hard time updating. Prior to the hotfix, this article was receiving a few hundred users a day (it receives more on a week where we release a new version of Firefox, but that was several weeks before this hotfix went live). 
<snip>

This article needs to be updated with each release. We've initially tried linking to https://www.mozilla.org/en-US/firefox/all/, but very few users clicked on the link. We'll see if having the download option right in the article improves the article rating.

I dont think the Run button is not part of the installer as stated in the article text.

I personally do not think that it is a good idea to link directly to the en-US version as that makes it impossible to get a version in another language. Also for Linux there are two versions, a 32-bit version and a 64-bit version. This article currently links to the 64-bit en-US version for Linux, so it doesn't take users with a 32-bit computer into account.

I think that it wouldn't hurt to add the link to the all page as a second choice that everybody can use.

Hi, First of all, if we use the current link in the first step, when Firefox 32, 33 (and so on) will be released we need to update the link every time ;-)

Second: The procedure for Mac is incorrect. The image is typical for Windows, and over all on Mac there isn't a "Run" button. On Mac the click on the Download Manager icon is not needed to start the installer. When I click on the link in the first step of the procedure, it opens the installer window shown in the image below, and the download starts automatically after I clicked on the OK button (Sorry, but I can't reproduce the en-US image because the system automatically detects my language):

Firefox.dmg Then, when the download is finished the procedure is the one mentioned in the 3rd step of this article How to download and install Firefox on Mac. I suppose that the instructions are incorrect for Linux too. I think we should add a link (a reference) to the "How to download and install Firefox on Windows/Mac/Linux" article.

Do you agree? ;-)

I suggest this link that always downloads the latest version but is always same: https://download.mozilla.org/?product=firefox-stub&os=win&lang=en-US

That's a good idea, upwinxp. We can use this link for Windows.

Do you know where we can get the links for Mac and Linux?

Cor-el, you're right.

I added a comment asking localizers to substitute the link for their specific locales, but that would make maintaining the article a nightmare. If anyone can suggest a slug that can be used for all locales, please let us know.

Someone suggested another slug that updates with each version, so at least we wouldn't have to update for each release. I'm adding it to the article now.

I'll add both 64-bit and 32-bit user links to the article.

Thanks for your suggestions.

You're right, Michele. I wrote this for Windows originally, but forgot to add Mac and Linux instructions when we expanded the article! Sorry about that. I'll update it now.

Someone suggested another slug so we wouldn't have to update it for each release. I'm still trying to find a slug that's not language or OS-specific, so if anyone has suggestions, please share them.

Thanks for all your suggestions. I've edited the article, but I'd appreciate some fresh pairs of eyes before I mark it for localization. I've stared at it quite a bit, so I might miss some mistakes.

If anyone knows a simpler way to install Firefox on Linux, please revise the article or add your comments to this thread. The terminal commands in the Install Firefox on Linux article didn't work for me, so I wrote the steps that did work. Let's update the Install Firefox on Linux too when we've verified the best way.

Thanks for your help! Joni

The support.mozilla.org/en-US/products/firefox page includes a green download button with this link:

http://www.mozilla.org/firefox/new/#download-fx

It checks to see if you are on the latest Firefox version and, if you're not, it will start a download.

I tested it on Mac OS X (10.6.8) by downgrading to Firefox 30 and that link opens a download window for Firefox 31.0.dmg

P.S. I tried https://download.mozilla.org/?product=firefox-stub&os=osx&lang=en-US using Mac OS X and it does NOT work. I get a "Not Found" page.

Thanks, Alice.

I like that link, although it takes me to a new page before starting the download. Does it do that for you too?

Ideally, we'd keep the user on this article so they can continue to follow instructions. While the installation process might seem straightforward, users who get this hotfix in the first place tend to need more guidance.

Yargh. I don't know how I got the Mac and Linux slugs to work earlier. I must have changed a few characters by mistake.

Alice, I just realized I can just use the URL you suggested, and have it open in a new page so that users don't lose the existing article. I'll revise the article now.

OK, but the page that opens at http://www.mozilla.org/firefox/new/#download-fx does give instructions for installing. Here's a screenshot of the image I uploaded to the Media Gallery:

dlFirefox31dmg

Well, it looks like we can't actually get external links to open in a new tab without getting sumodev involved.

All things considered, I think the URL that Alice suggested is still the best for Mac and Linux. We'll leave Windows alone for now. I'll keep an eye on the metrics and see if it tells us anything useful.

Alice, I posted my reply before seeing your screenshot. In that case, I think we're good to go with the URL you suggested.

I've added it to the article already, so let's hope for great results.

Thanks again, Joni

I think that https://download.mozilla.org/?product=firefox-stub&os=win&lang=en-US is a better link for Windows, since it keeps you on the article where the instructions are better!

See this screenshot showing the instructions you get at http://www.mozilla.org/firefox/new/#download-fx when you download Firefox 31.

Joni said

Alice, I posted my reply before seeing your screenshot. In that case, I think we're good to go with the URL you suggested. I've added it to the article already, so let's hope for great results. Thanks again, Joni

I think that https://download.mozilla.org/?product=firefox-stub&os=win&lang=en-US is a better link for Windows, since it keeps you on the article where the instructions are better!

This screenshot shows the instructions you get on Windows 7, when you download Firefox 31 by visiting http://www.mozilla.org/firefox/new/#download-fx in Firefox 30. dlFx31-Win7

It looks like the instructions were written for someone using Internet Explorer.

The link I sugested downloads Firefox Stub Installer. Does Stub Installer exist for Mac and Linux? It may be why the download links for Mac and Linux don't work.

AliceWyman said

I think that https://download.mozilla.org/?product=firefox-stub&os=win&lang=en-US is a better link for Windows, since it keeps you on the article where the instructions are better!

It's also a better link since it now starts a download of Firefox 32, even if you're using Firefox 31. When I tried the current link http://www.mozilla.org/firefox/new/#download-fx just now using Firefox 31, the page I get says, Congrats! You’re using the latest version of Firefox

That might be OK if the update hotfix only updates older versions of Firefox, such as Firefox 29 or 30. When I tried http://www.mozilla.org/firefox/new/#download-fx using my Firefox 29-based SeaMonkey, I do get the Firefox 32 download. I just don't know if the hotfix will also attempt to update Firefox 31 to Firefox 32.

EDIT: Disregard the above. Today, http://www.mozilla.org/firefox/new/#download-fx no longer thinks that Firefox 31 is the latest version. It opens a download window for Firefox 32.

P.S. Forgot to mention that Frefox 32 was released yesterday. The update hotfix was also updated to install Firefox 32:

Thanks for the update, Alice.

Sorry, I'm just catching up on the discussions here. It looks like our links will point people to the most up-to-date version then?

And now that we're on 32 for hotfix, I'll keep an eye on the article metrics to see if more people are clicking on that download page.

Thanks for working on this article!

Hi, Joni.

There were a couple of days after Firefox 32 was released when the current link, http://www.mozilla.org/firefox/new/#download-fx told Firefox 31 users that they were using the latest version. That page now prompts Firefox 31 users to download and save the Firefox 32 stub installer.

However, I still think that https://download.mozilla.org/?product=firefox-stub&os=win&lang=en-US is a better link for Windows compared to the current link, since it keeps you on the article where the instructions are better!

Oh, right! I thought I changed the link last week, but I must have forgotten. The article should be updated now.

Thanks for your suggestion!

The Still having trouble? section says "Our support community is ready to help. Click on the button below and submit your question to our support forum." But the Get Help button links to https://support.mozilla.org/products/firefox. What should the button do?

The "Still having trouble" section used to link to /questions/new/ until revision 73192 by jsavage on August 25, 2014

/en-US/kb/firefox-failed-update-how-u.../compare?locale=en-US&to=73192&from=73121 Here are the old and new versions of that section:

=Still having trouble?= Our support community is ready to help. Just post a message to the [https://support.mozilla.org/en-US/questions/new support forum] to get help from our community of Firefox users. Our support community is ready to help. Click on the button below and submit your question to our support forum. <br /> [[Image:Get Help|link=/products/firefox]]<!-- TEXT VERSION OF THE BUTTON {button [/products/firefox Get Help]} -->


(Hopefully Joni will see this but) I think that the change where the button image was added linking to /products/firefox was a mistake. The button link should be changed to the "Ask a Question" page, /questions/new/ ... or maybe to Get community support, depending how different locales deal with support forum links.

The button is indeed supposed to link to the support forums. I've revised the article with the right link.

Thanks for catching this.

AliceWyman said

This article, which is currently in the Administration category, was apparently created for the Firefox Old Version Update Hotfix.

That post is now gone but the "Firefox Old Version Update Hotfix" was mentioned here: http://www.ghacks.net/2014/07/20/mozilla-rolls-update-hotfix-old-versions-firefox/

I think we can archive this article now.

I checked "What links here" and nothing does, except for a redirect.

I've archived the article.