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Common questions after upgrading from Firefox 3.6

Note: If you just updated to Firefox 29, read the Common questions after updating to Firefox version 29 article.

Just updated to the latest version Firefox and wondering about all the things that have changed? This article covers the most common questions people have after upgrading and has tons of links to other great articles that you might want to explore later.

New to Firefox? — see Get started with Firefox - An overview of the main features which covers major features.
Having problems with the update? — see Latest Firefox issues for solutions.

Note: This applies to the latest Firefox version which can be downloaded from mozilla.org/firefox.

Why weren't my tabs and windows restored?

If you had tabs and windows open when you closed Firefox, the new default Firefox home page will have a Restore Previous Session button on it. To get your tabs and windows back, just click it.

Restore Previous Session - Win1 Restore Previous Session - Mac1

Session Restore - Home - Win Session Restore - Home - Mac Session Restore - Home - Lin

If you don't use the default Firefox home page, you can restore your tabs and windows from the History menu:

  • At the top of the Firefox window, click the Firefox button, go over to History (History menu in Windows XP) and select Restore Previous Session.On the menu bar, click the History menu and select Restore Previous Session.At the top of the Firefox window, click the History menu and select Restore Previous Session. Restore Previous Session - Win2 Restore Previous Session - Mac2

For more info about how session restore works, see Restore previous session - Configure when Firefox shows your most recent tabs and windows and How do I restore my tabs from last time?.

Why are the menus (File, Edit, View, etc.) missing?

If you're using Windows 7 or Windows Vista, you now have an orange Firefox button that takes the most common functions and puts them in one menu.

  • To temporarily show the old style menus, just press the Alt key.
  • To have them shown all the time, right-click on an empty section of the Tab Strip and check Menu Bar in the pop-up menu.
    Menu Bar - Win

How do I get the orange Firefox button?

If you're using Windows XP or you've customized your toolbars, you can switch to using the orange Firefox button by:

  • Right-clicking on an empty section of the Tab Strip and unchecking Menu Bar in the pop-up menu.

See What happened to the File, Edit, and View menus? for problems with the Menu bar and check out Customize Firefox controls, buttons and toolbars for more about arranging Firefox to fit your needs.

How do I get the Firefox button?

Firefox now has the option of replacing the menu bar with the Firefox button which takes the most common functions and puts them in one menu. You can switch to using the Firefox button by:

  • Right-clicking on an empty section of the Tab Strip and unchecking Menu Bar in the pop-up menu.

See What happened to the File, Edit, and View menus? for problems with the Menu bar and check out Customize Firefox controls, buttons and toolbars for more about arranging Firefox to fit your needs.

What happened to the back, refresh and home buttons?

To streamline the navigation section and group buttons by task, a few things have changed:

  • The back button drop-down menu can be accessed by clicking and holding on the back button.
  • The stop and refresh buttons are combined into one button on the right end of the location bar.
  • The home button is to the right of the location bar.

Nav Buttons - Win Nav Buttons - Mac

What happened to the back, forward, refresh and home buttons?

To streamline the navigation section and group buttons by task, a few things have changed:

  • The back button drop-down menu can be accessed by clicking and holding on the back button.
  • The forward button is only shown when necessary
  • The stop and refresh buttons are combined into one button on the right end of the location bar.
  • The home button is to the right of the location bar.

Nav Buttons 10 - Win
Nav Buttons 10 - Mac

Not crazy about this arrangement? No problem. It's your browser, make Firefox work the way you do. See Customize Firefox controls, buttons and toolbars for more about customizing buttons and toolbars.

  1. Right-clickControl-click on an empty section of the Tab Strip, select Customize... and the Customize Toolbar window will open.
  2. Drag, drop and rearrange items.
    • To add an item to a toolbar, drag it from the Customize Toolbar window onto the toolbar where you want it to appear.
    • To remove an item from a toolbar, drag it to the Customize Toolbar window.
    • To move an item in a toolbar, drag it where you want it to appear.
  3. When you are finished making changes, click Done to close the Customize Toolbar window.

Custom Buttons - Win Custom Buttons - Mac Toolbars - lin2

What happened to the Status Bar?

The Status Bar at the bottom of the Firefox window has changed. The new Status Bar only shows page loading activity and link previews. When neither of those are needed it simply disappears. Please see What happened to the Status Bar? for more.
Status Bar link - win Status Bar link - mac Status Bar link - lin
Status Bar load - win Status Bar load - mac Status Bar load - lin

Why do my fonts look blurry?

If you are using Windows Vista or Windows 7, text in Firefox may appear blurry. This is usually due to Windows ClearType not being turned on.

  1. In Windows, click Small Vista Logo and type cleartype in the search box.
  2. Click Adjust ClearType text to open the ClearType control panel.
  3. Check Turn on ClearType and then Next to fine tune your settings.
  4. After you fine tune the ClearType settings, click Finish to accept them.

For more details see, Fonts look blurry. It's also possible that you are also experiencing issues related to outdated graphics card drivers. See Upgrade your graphics drivers to use hardware acceleration and WebGL for more information, including how to disable hardware acceleration in Firefox as a possible workaround.

Some of my add-ons were disabled. What can I do?

After upgrading, Firefox checks for new versions of your add-ons and disables those that are no longer compatible. By default it will continue to check for new versions periodically. For more info about re-enabling add-ons, see Re-enable add-ons that were disabled when updating Firefox.
Incompatible - Win

When Firefox updates, it turns off add-ons that are not compatible with the new version. In addition, add-ons that may have been automatically installed by other programs without your knowledge (third party add-ons) have been disabled. For more info about re-enabling add-ons, see Re-enable add-ons that were disabled when updating Firefox.
3rd Party add-ons disabled on update - Win

My Google Toolbar is gone. What can I do?

Google Toolbar is no longer compatible with Firefox, however, many of its features are already built into Firefox. See Google Toolbar is no longer compatible with Firefox - Here are some alternatives for information about accessing your Google bookmarks and add-ons that you might find helpful.

Where are my bookmarks?

Relax. If you were using the Bookmarks Toolbar to hold your favorite sites you may just have to turn it back on:

  • Right-clickControl-click on an empty section of the Tab Strip and check Bookmarks Toolbar in the pop-up menu.
    Bookmarks Toolbar - Win Bookmarks Toolbar - Mac

You can also view and organize your bookmarks in the Library window.

  • Click the Bookmarks button Bookmarks-29 and select Show All Bookmarks to open the Library window.
    Bookmarks Button win

For more about using bookmarks, including tagging and organizing, see Create bookmarks to save your favorite webpages

Why are tabs on top of the location bar now?

The main reason is that it just makes more sense — especially with features like App Tabs and the Add-ons Manager. For details on this change, see How to make the new Firefox look like the old Firefox

How do I put tabs back like they used to be?

  • Right-clickControl-click on an empty section of the Tab Strip and uncheck Tabs on Top in the pop-up menu.
    Tabs on top - Win Tabs on top - Mac

Why does my home page say I need to update Firefox when I have the latest version?

Older versions of Firefox used www.google.com/firefox as the home page. If you are still using this page, you will see the message, "You're not on the latest version of Firefox. Upgrade today to get the best of the Web!" at the bottom of the page. You can fix this by restoring the default home page. See How to set the home page for instructions.

 

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For related discussion about this article, see:

/forums/knowledge-base-articles/704572

There are already the following keywords for users that type Firefox n: 3, 4.

I added as keyword 3.6, 4.0, 5 and 5.0. It needs review.

Approved

From the release of Firefox 7, its helpfulness has dropped from 80% to 35%.

Wow that sucks. And what sucks more is that it doesn't show up on the dashboard (need to file a bug for that). Any ideas what could have caused this? The article didn't change so it must be something in Firefox that we didn't cover. Could it be the "http://" thing?

Thanks for pointing this out Scoobi!

Verdi said

And what sucks more is that it doesn't show up on the dashboard (need to file a bug for that).

The helpfulness is averaged over one month. Maybe an average over two weeks is better for a 6-week release cycle.

Any ideas what could have caused this?

See /forums/contributors/707680. Maybe a link to Firefox hangs or is not responding - How to fix for Fx 7 only is enough.

Isn't it easier to use this add-on http://blog.bonardo.net/2011/09/30/is-your-firefor-freezing-at-regular-intervals ? Maybe we should document that?

In the same thread about Firefox 7 issues, there's an infinite connection problem (also no longer applicable in Fx8) . See Websites show a spinning wheel and never finish loading.

The two solutions must be specific to Fx 7.

scoobidiver said

The two solutions must be specific to Fx 7.

So we never ending up making a change to the article and the initial indications for Firefox 8 is that it's still poorly rated though not much data has come in.

Maybe it's because the article is targeted to 3.6 users upgrading and most of them have upgraded already (except those that don't know about the new version). Maybe we need another article targeted at the people updating from 7 to 8 and then in six weeks from 8 to 9, etc.?

Reference: https://support.mozilla.com/en-US/forums/knowledge-base-articles/707777

Maybe we should rename this to: Common questions when upgrading from Firefox 3.6

Any other ideas?

I'm going to go ahead and rename this article to help avoid confusion with the new Latest Firefox issues article.

I'll rename it to Common questions after upgrading from Firefox 3.6 (after instead of when).

Wawuschel

Hi,

some user tell us she use a old version of Firefox.

She use an old URL as homepage

http://www.google.com/firefox or http://www.google.de/firefox

see this screenshot... http://img6.imagebanana.com/img/duc301h5/oldversion.png

It helps when she restore the (new) default homepage.

Should we include this in the help article?

Wawuschel

You're right, I see that. too. I saw this reported recently on the support forum and resetting the home page to the default (about:home) fixes the problem. Ref:

https://support.mozilla.com/en-US/questions/907328 Why does my start page say "You're not on the latest version of Firefox. Upgrade today to get the best of the Web!" when in fact I do have the lastest version?

Solution Chosen (posted 2 days ago by SafeBrowser):

You may see that message below the Google search box on www.google.com/firefox which is the old Firefox default home page. It appears that page is no longer being maintained by Google. You appear to have the latest Firefox version.

If you want the Google search page as your home page, change your home page to about:home (a new, updated version of the old Google/Firefox home page is now built-in to Firefox).

See --> http://support.mozilla.com/en-US/kb/How+to+set+the+home+page

Also see --> https://support.mozilla.com/en-US/kb/Finding+your+Firefox+version You can also see your version on the Help > Troubleshooting Information display

The simple fix is to go to the Startup, home page, tabs, and download settings and click the "Restore to Default" button, explained in How to set the home page. I'll add this to the "to do" list. Do you want to take a stab at it?

P.S. There is already a needed change pending for Firefox 10 in the "to-do" list as detailed here:

.... but this change can still be done now, since it apples to the current Firefox version.

By the way, here's the bug that added that text to the old Firefox start page: Bug 669679 - New copy for 3.6 upgrade snippets

Michael Verdi updated the article for the needed Firefox 10 changes:

Revision id: 20223
Created: Jan 3, 2012 1:46:45 PM
Creator: Verdi
Reviewed: Yes
Ready for localization: Yes
Reviewed: Jan 3, 2012 1:48:01 PM
Reviewed by: Verdi
Is approved? Yes
Is current revision? Yes 

I made a revision to add a paragraph, Why does my home page say I need to update Firefox when I have the latest version? to the end of the article, about restoring the default Firefox home page (pending review).

P.S. Related discussion:

I filed bug 721444 to ask that the home page snippet on http://www.google.com/firefox be changed.

This article was archived at some point after this revision was made:

Revision id: 61978
Created: Apr 27, 2014 4:52:53 AM
Creator: pollti
Comment: fx29 note
Reviewed: No
Ready for localization: No 

I approved the revision since it was still pending since Apr 27, 2014 but left the article archived.