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How to Contribute

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REDIRECT Write articles for the Knowledge Base
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REDIRECT Get community support
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REDIRECT Localize Mozilla Support
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REDIRECT How to contribute to Firefox OS – even if you're not technical and you don't have a device yet!
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Being a Live Chat helper is fun because you get to be someone's personal Firefox superhero and you don't even have to be a Firefox expert to do it. Most of the questions that people ask have already been answered by a Knowledge Base article. All you have to do is help walk
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REDIRECT Using Templates
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Live Chat, part of the Firefox Support community, is an interactive way to help users solve problems and learn about Firefox. The diverse community of Firefox Support contributors consists of people from all over the world with a wide variety of experiences. If you enjoy helping
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This article outlines some basic practices for giving effective support via Live Chat. Table of Contents1 Be friendly2 How to determine what the problem is2.1 Verify everything2.2 Try it yourself2.3 Try it in another browser3 Finding the answer3.1 Use the knowledge base3.2 Ask for
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Users looking for help will be able to access Live Chat via a web applet. People giving support, though, need to install and run a client locally. While we recognize that not having to install a new app to give support is ideal, we feel the features the open source Spark client provides
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REDIRECT Forum rules and guidelines
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This article is for tracking and requesting canned responses available to helpers giving support through Live Chat. Table of Contents1 Current canned responses1.1 Rules/Abuse1.2 Knowledge Base links1.3 Administration/Media requests1.4 Common Instructions2 Requested responses Current
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REDIRECT Answering questions on the Support Forum
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After you've spent some time observing chats and trying some with supervision, you can be approved as a full helper. Approved helpers don't have to wait to be invited to chats with users and will be prompted immediately as soon as a chat comes in. They can also follow the
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REDIRECT About the Knowledge Base
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A screencast is a video or animated image of what is displayed on a computer screen to show readers what the instructions in knowledge base articles are telling them. Table of Contents1 Before you create a screencast2 Software2.1 Windows2.2 Mac2.3 Linux3 Converting to OGG (Windows
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We're sorry we weren't here to help you. We hope you'll find the information on this page helpful. When to come back Hours of operation These are the hours when someone will be available to answer questions. We'll expand these hours as more people start helping from
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REDIRECT Markup and Templates
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REDIRECT Markup chart
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REDIRECT Contributor News & Resources
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REDIRECT Adding screenshots
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