Being a Live Chat helper is fun because you get to be someone's personal Firefox superhero and you don't even have to be a Firefox expert to do it. Most of the questions that people ask have already been answered by a Knowledge Base article. All you have to do is help walk them through it. Then, as you become more familiar with how to troubleshoot Firefox, you can start to take on more advanced questions. If you ever run into problems, there's always a group of Live Chat helpers in the #sumo IRC channel that can help you out.
Live Chat helpers need the open source Spark instant messenger client. The Spark client, available on Windows, Mac, and Linux, allows contributors to accept chats from a queue and use advanced features like canned responses. See Installing and Configuring Spark for a detailed guide on setting up the Spark client.
Get Started - Once you have Spark, it's easy to get started helping.
If you are a trainee to take chats, you can use the following online clients: