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Firefox for Android Crashes On Startup - How To Fix

Please update to the latest release of Firefox to fix this issue. The development team has added some fixes which have reduced the crash rate to the lowest levels ever.

Automatically update Firefox

If you have set Firefox to allow automatic updating, here's how to update:

  1. Open the Google Play Store application.
  2. Firefox will start updating automatically.

Manually update Firefox

If you have set Firefox for manual updating:

  1. Open the Google Play Store application and tap on the search icon which looks like a magnifying glass.

    ICS - Android - Tapping Search icon in Google Play
  2. Type "Firefox" and tap on the magnifying glass search icon.
  3. Tap on Firefox and then tap on Update.

 

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Firefox for Android

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Thunderbird

Version History
Revision #:
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Last update:
3 weeks ago
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I couldn't find any related discussion on this new "hot topic". I did a search and found this bug report (comment 6 mentions uninstall-reinstall to fix):

Bug 838603 - Startup crash spike on Android with abort message: "OpenGL-accelerated layers are a hard requirement on this platform [...]"

Related support forum thread:

/questions/949479 Firefox crashes upon launch on Android tablet

underpass

Excuse me, there is one sentence that in my opinion is not clear:

If you uninstall Firefox, you will lose your data such as bookmarks & history ; if you don't want to lose your data, please wait for a Firefox update to fix this problem.

I don't understand if it means that with a future version of Firefox one will be capable to export data, or if a future version of Firefox will solve the crash problem.

Hi, underpass.

I had no part in writing the article but based on bug 838603, I would say "a future version of Firefox will solve the crash problem."

Hi Underpass and Alice

Yup as you probably know by now, 18.0.2 was fixed today to fix this issue!

Thanks for checking out the article and for your feedback.

Cheers!

...Roland

Hi all especially Scoobidiver, underpass and Alice who gave feedback

Rules of thumb that we discussed at the KB meeting ( https://etherpad.mozilla.org/kb-2013-02-07 )

* Q1 Do we set it ready for localization? A: It's a judgement call. If it's a limited number of users and a fix is coming quickly, then no.
* Q2 Do we mention dates of the issue starting and the  release of a fix in the KB article? A:No use your judgement, does it help solve the problem? because it can be confusing and is always a guess
* Q3 What happens when we have a new release for a issue documented in a KB article? A: update the article to point to the release where the issue is fixed. Delete the rest of the content of the article. Monitor traffic to the article for about a week and see if the issue is truly fixed and if so, archive the topic after a week.

Lessons I learned:

  1. I shouldn't have set the article to "Ready for localization" since it wasn't necessary to localize given the urgency of the issue and the planned quick fix in 18.0.2
  2. I should have posted an update in the Firefox 18 contributor thread.

Timeline:

We learned about the problem morning Pacific, discussed it at the regular public Thursday Firefox Android Engineering meeting at 9:30a.m., the regular Thursday public Firefox Channel meeting at 11a.m.and got the request to create a SUMO article around 1p.m. so there was not much online discussion other than these 2 meetings, bugzilla (https://bugzilla.mozilla.org/show_bug.cgi?id=838603 ) and the release-drivers email list.

Hi, Roland.

I'm impressed how fast you got this "hot topic" article written and updated. Only thing, next time add a bug# or other reference! Other KB editors need background information so that they can follow your work .... I had to do a google search!

Regards, Alice

How does the ShareArticle template work and how is a mz.la link added, is that something only reviewers/admins may do ?

I found /forums/contributors/705275#post-12211 saying Unfortunately the mzl.la account is not a shared one, & thread list of articles that need a mzl.la link /forums/contributors/708451

I note Roland tried to add a link and then commented it out before it was removed. I used an add-on and at least put a short link in.

I can understand that a list of such links would not be editable, but why are they not publically listed in read only form ?

I remember I came across a short one for a bugzilla search recently.

I asked about this before, in the template's Discussion forum:

I have mzl.la bitly credential, if i can help in any specific area let me know :)


Have a Great Weekend

Swarnava said

I have mzl.la bitly credential, if i can help in any specific area let me know :)

Have a Great Weekend

The article does not have a mz.la link so I edited to add a shortlink, it would be better with a proper mz.la link

can you tell me which article did you add non mzl.la shorten link? have you remember those article? so that i will fix them up

Thanks :)

Hi Swarnava,

It is the article this discussion belongs to, and has just been reviewed and approved by Michael /firefox-android-crashes-startup-how-.../36721.

That reminds me I guess it is about time I asked to enroll in the KB editors group, I will pm Michael.

Swarnava said

I have mzl.la bitly credential, if i can help in any specific area let me know :)

I replied here:

Hopefully Roland or another admin will also reply and clear this up.

Short link added in the latest revision
[[T:ShareArticle|link=http://is.gd/HlWfi7]]
is not redirecting properly.

Two days ago I edited the Italian article with the latest revision. Today I noticed that the link added in the latest revision redirects to the en-US article. The link must be modified to redirect to all locales.

Thanks ;)

michro said

Short link added in the latest revision
[[T:ShareArticle|link=http://is.gd/HlWfi7]]
is not redirecting properly. Two days ago I edited the Italian article with the latest revision. Today I noticed that the link added in the latest revision redirects to the en-US article. The link must be modified to redirect to all locales. Thanks ;)

I fixed the link :)

Sorry about that. My fault.

We are trying to get that feature documented /kb/article-review-guidelines/discuss/4745 correctly and I have already asked for a proper mz.la link to be added added.

UPDATE
Swarnava, Thanks for fixing the link

Meanwhile possibly you could just edit your version to have a suitable short link to the correct locale. I think there has been a National Holiday in the USA (Presidents Day) so that may explain a slight delay in responses.

Or better still edit the link in the original version if you know how to do that so that a correct all versions link is included.

Thanks for fixing the link Swarnava.

AliceWyman said
Hopefully Roland or another admin will also reply and clear this up.

Roland himself seemed to have a problem with this and added a template initially then gave up on it.

John99 said

Sorry about that. My fault.

Don't worry, you're welcome. I don't know how the ShareArticle template works, or better, how the link is generated. I am following the various discussions. ;-)

@Swarnava, Thanks for fixing. :-)

For Information

Note Alice has added the subject to the agenda of the Sumo meeting for 25th Feb. The meetings are videoed, you may join in live or watch the recording, brief notes tend to be added back to the etherpads about any actions to be taken. https://etherpad.mozilla.org/sumo-2013-02-25

I think there has been updates released etc.. I suggest removing it from being a hot topic.

This does not apply much to people anymore. This was due to a bug back in version 18 but now most people are updated so the instructions present do not help. Should we do something?

Just to close this thread off, I am going to figure out how do the short links in the event Swarnava can't do it.

feer56 was right in his thread from April 14 (I created a new thread because I couldn't figure out how to change feer56's thread subject):

https://support.mozilla.org/en-US/kb/firefox-android-crashes-startup-how-fix/discuss/4812

This article doesn't apply to Firefox 20, so I am archiving this article on 1 May 2013

rtanglao said

Just to close this thread off, I am going to figure out how do the short links in the event Swarnava can't do it.

oh and just to really close off the short link thing :)

As of April 30, 2013, nobody (no need for bit.ly user id or any permission!) can can create a mzl.la short link for support.mozilla.org and indeed all official mozilla web sites!

https://bugzilla.mozilla.org/show_bug.cgi?id=668191