Are you having trouble getting a website to load? Don't worry — we're here to help. This article will show you how to fix the problem so you can get back to surfing the web.
With a little detective work, we can narrow down the cause of the problem.
If you see any of these error messages, it might just be a problem with Firefox's cache:
Do these steps and then reload the website you're having trouble with.
If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes.
If you don't see any of the error messages above, check to see if any of the specific problems below match what you see:
If the website doesn't look right or doesn't work the way it's supposed to, you should check out the following articles:
Look at the web address in the location bar. Does it start with https:// (notice the "s")? If so, check if you see one of the following error messages:
If another web browser works just fine, one of following solutions should fix things:
If you see the following error messages, Firefox is trying to access the internet through a proxy server :
To check your proxy settings:
This is probably a problem with your internet connection. See Firefox and other browsers can't load websites for some troubleshooting suggestions.
Based on information from Error loading websites (mozillaZine KB)