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why does my browser automatically closes when i download a file or if go to option menu kindly help

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New Contributor

why does my browser automatically closes when i download a file or if go to option menu kindly help

why does my browser automatically closes when i download a file or if go to option menu kindly help

4 REPLIES
Site Moderator

Re: why does my browser automatically closes when i download a file or if go to option menu kindly help

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Site Moderator

Re: why does my browser automatically closes when i download a file or if go to option menu kindly help

See also:

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

New Contributor

Re: why does my browser automatically closes when i download a file or if go to option menu kindly help

the same problem occurs again can u help me some other way

Site Moderator

Re: why does my browser automatically closes when i download a file or if go to option menu kindly help

How did you solve this issue previously?

Which steps have worked?