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why does firefox keep shutting down constantly?

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New User

why does firefox keep shutting down constantly?

Every time that I open up firefox after a few minutes it gives me an error message box wanting me to send an error report and gives me the option to close it or restart it. No matter how many times I close or restart it still shuts down on me every few minutes. I have tried uninstalling and reinstalling and have checked for viruses and nothing works.

9 REPLIES
Site Moderator

Re: why does firefox keep shutting down constantly?

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

New User

Re: why does firefox keep shutting down constantly?

bp-a5fb4261-8181-4599-8334-50e762130222 2/22/2013 3:49 PM
bp-8617892b-2bbd-45e4-b666-dac2c2130222 2/22/2013 3:13 PM
bp-21143e40-8d92-4e1e-8c9c-e9ce72130222 2/22/2013 2:45 PM
bp-e074895c-aca6-49ab-990b-8d7d82130222 2/22/2013 2:27 PM
bp-182a493f-0ad0-4334-8731-e9b682130222 2/21/2013 11:23 PM
Site Moderator

Re: why does firefox keep shutting down constantly?

This is due to your graphics card. Try disabling Hardware Acceleration in FirefoxTurning off hardware acceleration

Site Moderator

Re: why does firefox keep shutting down constantly?

There is a problem on Windows 8 with Firefox 19 and AMD Radeon HD 6XXX/7XXX graphic display cards.

This issue is currently being investigated in bug 830531.

  • bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340

If you have one of those display cards then best is to stay with or downgrade to Firefox 18.0.2 for now.

New User

Re: why does firefox keep shutting down constantly?

These are my items on my crash report that you suggested. Thanks, cswen


3638e66e-56b1-4b6f-b87c-ce6f692c91d9 3/6/2013 3:06 PM
60b61019-b87c-4646-a232-412b27b0814a 2/16/2013 10:53 AM
1edda9bf-b17e-448f-898a-557fbf13bed0 2/15/2013 8:05 AM
8b23f7e4-3344-487b-9546-942d1a1cda3e 2/7/2013 12:11 PM
3892b3bf-d86f-4d23-a66e-a4bef606a765-flash 21/23/2013 3:56 PM
3892b3bf-d86f-4d23-a66e-a4bef606a765-flash 11/23/2013 3:56 PM
3892b3bf-d86f-4d23-a66e-a4bef606a765-browser 1/23/2013 3:56 PM
3892b3bf-d86f-4d23-a66e-a4bef606a765 1/23/2013 3:56 PM
82ed1840-e591-461f-903e-c843e4f029bf 1/11/2013 5:20 PM
ebb513d4-c623-47f3-a4f8-9bbb4a9075a3 1/10/2013 7:53 AM
New User

Re: why does firefox keep shutting down constantly?

I am having the same problem all the sudden...

fa048544-0d13-4e61-84ad-c8d7f659ac394/24/20136:37 PM2d58fbda-b742-46a2-acb0-a6812de697184/24/20138:29 AM45ea7c89-7957-4812-8ca6-be892b9c053c4/23/20139:27 PMc53e0fb1-12bd-4fe8-b230-d994fc14641c4/23/20131:21 PM90419522-ea15-4b8b-bde9-cc0c9a72962e4/19/20131:47 PM

New User

Re: why does firefox keep shutting down constantly?

This might be a little easier to read.... sorry about the previous post being all scrunched up.

fa048544-0d13-4e61-84ad-c8d7f659ac39 4/24/2013 6:37 PM
2d58fbda-b742-46a2-acb0-a6812de69718 4/24/2013 8:29 AM
45ea7c89-7957-4812-8ca6-be892b9c053c 4/23/2013 9:27 PM
c53e0fb1-12bd-4fe8-b230-d994fc14641c 4/23/2013 1:21 PM
90419522-ea15-4b8b-bde9-cc0c9a72962e 4/19/2013 1:47 PM
New User

Re: why does firefox keep shutting down constantly?

bp-80c93142-c196-449a-9fde-c0d0d2130816 8/16/2013 9:03 AM bp-0d47ee57-0e05-469c-b6d2-0f8f72130815 8/15/2013 4:20 PM bp-f0d6b3fe-8e5c-456e-8312-d78d12130815 8/15/2013 2:31 PM bp-536d50bf-0da7-4ce7-8435-579792130814 8/13/2013 10:37 PM bp-a63b6678-fe85-4c38-9c21-466132130814

Site Moderator

Re: why does firefox keep shutting down constantly?

Hi ayanes.

Could you please start a new thread instead of posting in an existing thread?

Then you can provide more information like your operating system and installed extensions and installed plugins.

I'm going to lock this thread because of age and to prevent other different crash reports from getting added.
All crashes are usually different and are best dealt with in the own thread.