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why do i receive messages that my fire fox is old, but i instaled new version 16.0.1.

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New User

why do i receive messages that my fire fox is old, but i instaled new version 16.0.1.

I installed firefox version 16.0.1 and i still get messages that my firefox is an old version so i need to update it. but vhen i download new version it is still the same, 16.0.1 this happens when i come to firefox web site or facebook or gmail, allways the same message apears. and when i go to help and about firefox he checks for updates and i get message that my firefox is up to date. so what to do and allso i have norton antivirus and it is not compatible with this version of firefox, what to do with that problem

3 REPLIES
Site Moderator

Re: why do i receive messages that my fire fox is old, but i instaled new version 16.0.1.

You have a general.useragent.override pref that makes your Firefox version appear a Firefox/3.6.13 in the user agent.

  • Mozilla/5.0 (Windows; U; Windows NT 6.0; hr; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 ( .NET CLR 3.5.30729; .NET4.0C)

See:

Senior User

Re: why do i receive messages that my fire fox is old, but i instaled new version 16.0.1.

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

  • (On 32-bit Windows) C:\Program Files\Mozilla Firefox
  • (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
  1. Go to the Windows Start menu and click on "Computer".
  2. In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
  3. Find the "Program Files (x86)" folder or "Program Files" folder.
    • On 32-bit Windows, double-click the Program Files folder to open it.
    • On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
  4. Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Site Moderator