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why can't watch videos any place but you tube?

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New User

why can't watch videos any place but you tube?

i can watch videos only on you tube. this problem started about three weeks ago. i had up graded my browser but had no problem watching them on social web sites.. ie as tagged who told me i was the only one who uses mozilla fire fox.. when i try to watch them on social sites.. all i get is a blank white page no video no music.. nothing works fine with my other browsers if its my newest browser from fire fox and u cant fix the add ons and plug ins i will go back to an older browser.Stan

8 REPLIES
Shooting Star

Re: why can't watch videos any place but you tube?

Hi starsh1,

I'd try going to the plugin checker to see if everything is up to date:

http://www.mozilla.org/en-US/plugincheck/

You might also want to take a look at the Fix common audio and video issues Knowledge Base article. There is lots of good troubleshooting information in there.

Hopefully this helps!

New User

Re: why can't watch videos any place but you tube?

Ok all plug ins were checked and updated but nothing helped. when i try to view videos at social sites like tagged face book etc. i get blank white page where the videos are supposed to be Stan

Site Moderator

Re: why can't watch videos any place but you tube?

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

New User

Re: why can't watch videos any place but you tube?

ok i already tried that.. now i have no choice but to go back an older browser.. i have tried all suggestions in help, i need some thing new please!!! Stan

New User

Re: why can't watch videos any place but you tube?

Try this...Go into "Firefox" (top left of browser), click on "Add-ons", click on "Extensions". If "RealPlayer Browser Record Plugin" extension exists "Disable" it. Hope this helps

New User

Re: why can't watch videos any place but you tube?

ok new suggestion did not work I guess no one can help so i went back to my old browser fire fox 3.6.28 where the problems did not exist... thank you for trying.

New User

Re: why can't watch videos any place but you tube?

I went to extensions and found Realdownloader, so disabled that and YES it worked, what were blank spaces become playable videos!! Thanks

New User

Re: why can't watch videos any place but you tube?

my problem was fixed with the newest browser thanks for all the help and suggestions offered thanks again.