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why can't i scroll up or down my e-mail list on firefox?

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New User

why can't i scroll up or down my e-mail list on firefox?

we always were able to do it.we cando it on other screens

1 ACCEPTED SOLUTION

Accepted Solutions
Senior User

Re: why can't i scroll up or down my e-mail list on firefox?

Hi howardhill-

I would try to clear the cache and the cookies from sites that cause problems.

Clear the Cache:

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

Remove Cookies from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Hope that helps!

3 REPLIES
Senior User

Re: why can't i scroll up or down my e-mail list on firefox?

Hi howardhill-

I would try to clear the cache and the cookies from sites that cause problems.

Clear the Cache:

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

Remove Cookies from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Hope that helps!

New User

Re: why can't i scroll up or down my e-mail list on firefox?

it did not work. any other solution?

Senior User

Re: why can't i scroll up or down my e-mail list on firefox?

I did some more searching and another user found these steps helpful:

Try to modify the pref ui.trackpoint_hack.enabled on the about:config page from the default value -1 to 0 or 1 to see if that makes the scroll pad work.

To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website. If you see a warning then you can confirm that you want to access that page.

   Use the Filter bar at to top of the about:config page to locate a preference more easily.
   Preferences that have been modified show as bold (user set).
   Preferences can be reset to the default or changed via the right-click context menu.