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why can't I use hidemyass.com with firefox? cookies ARE enabled.

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New Contributor

why can't I use hidemyass.com with firefox? cookies ARE enabled.

I can't log onto Yahoo e-mail using hidemyass.com I can't log onto facebook using hidemyass.com and keep getting this: "Cookies Required Cookies are not enabled on your browser. Please adjust this in your security preferences before continuing", but cookies ARE enabled. Thanks in advance for your assistance.

5 REPLIES
Senior Contributor

Re: why can't I use hidemyass.com with firefox? cookies ARE enabled.

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Senior Contributor

Re: why can't I use hidemyass.com with firefox? cookies ARE enabled.

Recent HMA forum thread on the topic of Facebook/cookies/proxies with 2 suggestions to try - http://forum.hidemyass.com/index.php/topic/7409-facebook-cookies/page__hl__facebook+cookies

New Contributor

Re: why can't I use hidemyass.com with firefox? cookies ARE enabled.

Appears to be no solution, but thank you for trying.

New Contributor

Re: why can't I use hidemyass.com with firefox? cookies ARE enabled.

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Site Moderator

Re: why can't I use hidemyass.com with firefox? cookies ARE enabled.

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

You can also check if DOM Storage is enabled.