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why am I unable to compose, reply, or forward my Yahoo E-mails. I can with IE but suddenly can't with Firefox.

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why am I unable to compose, reply, or forward my Yahoo E-mails. I can with IE but suddenly can't with Firefox.

Have been using Firefox as my browser for about 3 yrs. Has worked great with my Yahoo Mail. About 2 days ago I am unable to compose, forward, or reply to any of my E-mails. When I try to forward an E-mail I get: "Yahoo is unable to locate that information at this time". When I try to compose a new E-mail nothing can be typed into the format of the E-mail. When I go to IE for my browser, everything works properly. I am using Version 18 of Firefox & have not installed new software or changed any settings on my computer.

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Site Moderator

Re: why am I unable to compose, reply, or forward my Yahoo E-mails. I can with IE but suddenly can't with Firefox.

could you test if the site is working correctly when you launch firefox in safe mode once too? thanks...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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Site Moderator

Re: why am I unable to compose, reply, or forward my Yahoo E-mails. I can with IE but suddenly can't with Firefox.

hello, in this thread a user has found out that the problem might be related to the ghostery addon - do you have it installed too?

New Contributor

Re: why am I unable to compose, reply, or forward my Yahoo E-mails. I can with IE but suddenly can't with Firefox.

madperson, Thanks for the quick response. No, I do not have the "ghostery addon" that you mentioned. I have very minimal addons as I use my computer only for e-mailing & internet. This problem just appeared overnight for no apparent reason and I have tried emptying the cache, clearing cookies, checking that Javascript was enabled, etc. Nothing has solved the problem. I strongly prefer to use Firefox as my browser but may have switch back to IE as that is the only way I am able to send E-mails.

Site Moderator

Re: why am I unable to compose, reply, or forward my Yahoo E-mails. I can with IE but suddenly can't with Firefox.

could you test if the site is working correctly when you launch firefox in safe mode once too? thanks...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

New Contributor

Re: why am I unable to compose, reply, or forward my Yahoo E-mails. I can with IE but suddenly can't with Firefox.

Ghostery seems to have been the problem for me. I paused the blocking, and voilá, I could type an email again.

New Contributor

Re: why am I unable to compose, reply, or forward my Yahoo E-mails. I can with IE but suddenly can't with Firefox.

Okay, I "disabled the ad ons", restarted Firefox in the safe mode, and my E-mail is now working properly once again! Thank you madperson & Rhonda for your responses and information. I am an amateur (as you can probably tell) and sincerely appreciate your help & assistance. Are there any negatives to my having "disabled the ad ons"? Will it affect any other computer operations, do I just continue using it as it is now, or will I need to perform any other future operations? Will I need to "disable the ad ons" each & every time I restart my computer? Thanks again, Phillip.

Site Moderator

Re: why am I unable to compose, reply, or forward my Yahoo E-mails. I can with IE but suddenly can't with Firefox.

hey phillip, the addon should stay disabled after a restart.

however you also could reenable it again & just add an exception for yahoo mail: click on the ghostery icon while you're in yahoo's webmail, choose "edit blocking options" & then don't block on this domain...

New Contributor

Re: why am I unable to compose, reply, or forward my Yahoo E-mails. I can with IE but suddenly can't with Firefox.

The way I fixed it was close to, but not quite the same as madman advises. I wasn't in yahoomail at the time. What I did was

1. went to yahoo mail, and in the address bar, selected the URL up to and including ".com", but nothing after that

2. copied this selected part opf the URL to the windows clipboard by pressing control+ c

3. exited yahoo mail

4. clicked on the ghostery icon, chose "edit blocking options" & clicked the "site whitelist" tab

5. put my cursor in the "add new site" box and pasted the portion of the yahoo URL which was on the clipboard, by pressing control + v

6.clicked "save" at the bottom

After this yahoomail worked fine.

Thisis basically what madman said, just slighlty more explicit for newbies

If you do it this way, you get to use both yahoomail and ghostery. I certainly want to use ghostery while on yahoomail because yahoomail has a lot of tracking "bugs" which I want ghostery to block

This weas a really aggravating problem -- I was ready to defect to Chrome -- so thanks guys for ID-ing ghostery settings as the culprit

Mozilla team --I know you can't consider every combination of variables when you upgrade firefox; but given that yahoomail and ghostery are both very widely used, you really should test how they work before you release. Otherwise, less patient users night indeed dump you :-/

New Contributor

Re: why am I unable to compose, reply, or forward my Yahoo E-mails. I can with IE but suddenly can't with Firefox.

madperson, The "fix" was temporary. When I tried forwarding E-mails this morning I was unable to. Went through the "disable add ons" & "restart Firefox in safe mode" & it's working properly again. My question today is about Ghostery. I don't see that listed in my add ons list and I don't see any Ghostery Icon when I'm using Yahoo Mail. What does this Icon look like & where should I be looking for it? If I don't have Ghostery, is there any other permanent way to resolve the problem? Thanks.

Site Moderator

Re: why am I unable to compose, reply, or forward my Yahoo E-mails. I can with IE but suddenly can't with Firefox.

hello, since you already said before that you don't have ghostery installed, the problem might be caused by a different addon. what is listed under firefox > addons > extensions?