Showing results for 
Search instead for 
Did you mean: 

why am I getting an Access Denied error

New Contributor

why am I getting an Access Denied error

ERROR The requested URL could not be retrieved

While trying to retrieve the URL:

The following error was encountered:

   Access Denied.

   Generated Tue, 22 Jan 2013 20:35:38 GMT by (squid)
Site Moderator

Re: why am I getting an Access Denied error

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.