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whenever i try to open add-ons manager firefox stops working, what i can do to solve this?

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whenever i try to open add-ons manager firefox stops working, what i can do to solve this?

well i have a problem with adobe flash player which had stopped working (i can`t watch videoes on youtube). i learned that i can solve this problem by clicking add-ons manager to check the programme. but whenever i try to open add-ons it start loading then i receive the message firefox has stopped working and it has to close. i close it and again clicking add-ons (on options/ general/ manage add ons) the same thing happened over and over.

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Site Moderator

Re: whenever i try to open add-ons manager firefox stops working, what i can do to solve this?

hello, first of all please try to Update Firefox to the latest version (firefox 18.0.1) - you're using a very old and insecure version at the moment.

if this didn't fix the issue already, then maybe the files in your profile folder that store the information about your extensions might have become corrupted. please go to firefox > help > troubleshooting information > profile - show folder... then windows explorer should open up your profile folder. in there look for the files named extensions.ini, extensions.sqlite, extensions.sqlite-journal (and in some cases also extensions.txt, extensions.rdf). delete or rename those files and quit firefox, they will be regenerated the next time you launch firefox.

also see https://support.mozilla.org/en-US/kb/Unable%20to%20install%20add-ons#w_co...

6 REPLIES
Site Moderator

Re: whenever i try to open add-ons manager firefox stops working, what i can do to solve this?

hello, first of all please try to Update Firefox to the latest version (firefox 18.0.1) - you're using a very old and insecure version at the moment.

if this didn't fix the issue already, then maybe the files in your profile folder that store the information about your extensions might have become corrupted. please go to firefox > help > troubleshooting information > profile - show folder... then windows explorer should open up your profile folder. in there look for the files named extensions.ini, extensions.sqlite, extensions.sqlite-journal (and in some cases also extensions.txt, extensions.rdf). delete or rename those files and quit firefox, they will be regenerated the next time you launch firefox.

also see https://support.mozilla.org/en-US/kb/Unable%20to%20install%20add-ons#w_co...

New User

Re: whenever i try to open add-ons manager firefox stops working, what i can do to solve this?

''''thank u soooooo much...madperson'''', it worked for me. see i`ve another problem with adobe flash player: it is not working and i can`t open the web page to install it.....i think it is blocked by bitdefender...tried to change the host files but failed....also tried to change the firewall rules but didn`t know how...i`ve been trying for ages to fix this flash player problem...may u help me please!!!!

Site Moderator

Re: whenever i try to open add-ons manager firefox stops working, what i can do to solve this?

hello, the official download-link for flash is https://get.adobe.com/flashplayer/

what exactly is happening when you're trying to access it? you might try a full scan of your system with different other security tools like the free version of malwarebytes, microsoft safety scanner & kaspersky security scan...

New User

Re: whenever i try to open add-ons manager firefox stops working, what i can do to solve this?

i get this message server not found firefox can`t find the server at get.adobe.com....also with IE

New User

Re: whenever i try to open add-ons manager firefox stops working, what i can do to solve this?

i`ve tried disabling the antivirus and the firewall but it didn`t worrk

All Star

Re: whenever i try to open add-ons manager firefox stops working, what i can do to solve this?

I have been getting the installer for the Adobe Flash plugin here:

From the table, you just choose the version you need for your operating system.