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when trying to narrow my search on ebay, why am i prompted to download the page?

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New User

when trying to narrow my search on ebay, why am i prompted to download the page?

i often shop on ebay. when shopping i like to select certain brands. about a week ago, when i narrowed my search by brand, a pop up screen came up prompting me to download the page using firefox. it has never done this before. when i hit ok, a second tab opened full of just words

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Site Moderator

Re: when trying to narrow my search on ebay, why am i prompted to download the page?

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

If you use extensions (Tools > Add-ons > Extensions) like Adblock Plus or NoScript or Flash Block that can block content then make sure that such extensions aren't blocking content.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.