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when I am on my online banking with Mozilla, I for some reason cannot transfer funds between accounts. This used to work but now I am having to go to In Expt

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New User

when I am on my online banking with Mozilla, I for some reason cannot transfer funds between accounts. This used to work but now I am having to go to In Expt

I am able to go into my online banking to view my accounts, but when I try to transfer funds nothing happens. I went to the bank , and they said that all is well on their end. I am able to transfer funds easily, and with no problems when I go to Internet Explorer. This has been this way since right before or after Christmas ( I honestly can't remember. I like mozilla and do not wish to switch browsers, but I need the capability to transfer funds in my online bank account. Please help!

Sincerely,

Breezed

1 REPLY
Site Moderator

Re: when I am on my online banking with Mozilla, I for some reason cannot transfer funds between accounts. This used to work but now I am having to go to In Expt

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.