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videos on my website play in safari and chrome but not firefox. I have updated quicktime plugin

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New Contributor

videos on my website play in safari and chrome but not firefox. I have updated quicktime plugin

I am on a MAC PRO with OS 10.6.8. I have updated my quicktime plugin. It is enabled I am on Firefox 17.0.1 I used to be able to watch my videos on my website is www.Anneybonney.com using Firefox. Now nothing plays. They work fine on Safari and Chrome. I don't know what else to try.

1 ACCEPTED SOLUTION

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New Contributor

Re: videos on my website play in safari and chrome but not firefox. I have updated quicktime plugin

Your solution is not applicable. I have version 22

6 REPLIES
Site Moderator

Re: videos on my website play in safari and chrome but not firefox. I have updated quicktime plugin

Please try to update to Firefox 20 Update Firefox to the latest version

Site Moderator

Re: videos on my website play in safari and chrome but not firefox. I have updated quicktime plugin

Do you otherwise have problems with QuickTime movies (.mov files)?

Does it work if you paste the URL of such a movie in the Firefox location bar or directly in the QuickTime player?

New Contributor

Re: videos on my website play in safari and chrome but not firefox. I have updated quicktime plugin

Thank you so much. I followed your advice, updated from Firefox 17 to 20 and that solved the problem!

New Contributor

Re: videos on my website play in safari and chrome but not firefox. I have updated quicktime plugin

Your solution is not applicable. I have version 22

Grand Master Contributor

Re: videos on my website play in safari and chrome but not firefox. I have updated quicktime plugin

Have you reset firefox Truckerman?

New Contributor

Re: videos on my website play in safari and chrome but not firefox. I have updated quicktime plugin

Well that's not exactly what I DID.

Please note, TO the best of knowledge. Fixing my settings in Firefox 22 went something like the following.

Took several hours to complete due to interruptions.

What I DID was run in safe mode from the DOS prompt which disables all the plugins, and while in Safe Mode, physically clicked on each of the add-on buttons to DISABLE them all. Then I exited and restarted firefox from the DOS prompt. Firefox opened successfully and wow it worked. That was the end of the crashing. All bookmarks and passwords were there.

As I believe you already explained or suggested, I then enabled all of the about 30 plugins but individually, and exited using file exit, then restarted firefox and so on . . .