cancel
Showing results for 
Search instead for 
Did you mean: 

version 3.6.8 crashes all the time

SOLVED
Highlighted
Grand Master

version 3.6.8 crashes all the time

Firefox hangs, the download basket hangs and this is the worst I've seen it

This happened

Every time Firefox opened

== I upgraded to verion 3.6.8

1 ACCEPTED SOLUTION

Accepted Solutions
Shooting Star

Re: version 3.6.8 crashes all the time

Add-ons are the collective whole of extensions, themes and plugins. It's impossible to uninstall all add-ons from inside Firefox because plugins cannot be uninstalled from inside Firefox. Again, your probably mean extensions. Uninstalling extensions, and, in fact, uninstalling add-ons as a whole is not necessary, since you can easily simulate an environment without add-ons by either disabling them manually (extensions, themes and plugins) from inside Firefox (Tools > Add-ons) or through safe mode. Remember to use safe mode, or be sure to disable all plugins and themes, to check if the problem is with an add-on.

If you want to use an older version of Firefox, 3.5.11 is the one to use, yes. It's supported and fully up to date, so if you don't have any problems with it, it's a good solution, while you don't get around to check your installed add-ons for something that may be causing this problem. But please don't update to future versions of Firefox 3.6 in hopes that it magically fixes this issue. This is not a known issue with Firefox, is very likely created by an add-on (either an extension, a theme or a plugin), so please get around to check those previous to updating. You can also check which bugs are fixed in each release by checking the release notes of the release you want to check, to see if the bug you were experience was fixed (it won't be fixed if it's a problem with an add-on, since it won't be a problem with Firefox). Thank you for your understanding.

34 REPLIES
Shooting Star

Re: version 3.6.8 crashes all the time

Hello Caldwell.

Hopefully this support article is what you need:

http://support.mozilla.com/en-US/kb/Firefox+crashes

That said, it's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and themes and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.

If the problem is not disappears when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.

Grand Master

Re: version 3.6.8 crashes all the time

Same issues for the last two days. I have had to use Opera.

The problem is with Yahoo, I suspect as both Safari and Firefox crash immediately upon entering my yahoo mailbox.

Opera worked as it cannot use Yahoo's "new" (three years old now) and must use its classic and simple "classic" mail.

Grand Master

Re: version 3.6.8 crashes all the time

Hey people,

I was having similar problems, but for me it was because of the new Adobe Flash Player conflicting with the new Firefox.

I tried this http://forums.adobe.com/thread/668598

And it worked for me!

Grand Master

Re: version 3.6.8 crashes all the time

If that doesn't work, try this variation:

http://forums.adobe.com/message/3000185#3000185

Grand Master

Re: version 3.6.8 crashes all the time

I have the same problem. I have never had a problem with Firefox before, and use it as my main browser. However recently, after updating to 3.6.8, its been crashing all the time. Up to 20 times an hour. Usually it occurs when I click a link from a Google search, or in Yahoo. Even if I send in a crash report and restart Firefox, it crashes as soon as the same page is brought back up, or the same link is clicked. I have also had it crash when completely idle. Its very frustrating as it is my favorite browser. I've resorted to using Google Chrome for the time being.

Grand Master

Re: version 3.6.8 crashes all the time

I've been having the same problem as well, It started from 2 revisions ago with FireFox 3.6.6 and it's now VERY bad in 3.6.8.

I've reverted back to 3.6.4 and it been fine for the past couple of days, no crashes no random slow downs no bugs. It seems something they have done in the code is not working with the browser in some way because I tried disabling even a fresh install of 3.6.8 on a different partition and it still crashes randomly.

So weird... Oh well here's the website for the older versions of FF

Website removed by moderator: Please do not link outside official Mozilla Sites -MJB
Shooting Star

Re: version 3.6.8 crashes all the time

Versions bellow 3.6.8 and 3.5.11 have been discontinued and are no longer supported. On top of this, they have known unpatched bugs and security problems. I urge you to update to the latest version of Firefox, for maximum security, stability, performance and usability. You can get it for free, as always, at getfirefox.com.

Also, always link to official download links.

If you don't want to use 3.6.8, use 3.5.11 instead, as both contain the latest security fixes available.

Shooting Star

Re: version 3.6.8 crashes all the time

Grand Master

Re: version 3.6.8 crashes all the time

yep, I've had the same problem, 3.6.8 crashes all the time - something I've never had with firefox before... Unless a fix comes out in the next few days I'll have to go back a version...