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v23 crashes constantly since Update Tuesday

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New Contributor

v23 crashes constantly since Update Tuesday

Since Update Tuesday from Microsoft (13 Aug 2013), v23.0 has been crashing unpredictably and almost constantly. This might, in theory, be related to the most recent update to Ghostery, but there was a crash prior to the Ghostery update that installed later on 13 August.

  • Occurs with both single session and multiple tabs
  • Occurs with flash running and flash not running/visible on on tab
  • Occurs when browsing the 'net and when viewing (previously OK) files on disk, even when the 'net is explicitly turned off

Session restore DOES appear to work.

System basics: Win7Pro32, HP Pro Book, although I've experienced this on multiple machines with a variety of Win7 setups

Related crashes: Thunderbird is also misbehaving a bit since Update Tuesday, although not nearly so severely... and only (about 1 in 4) when Firefox has also just crashed.

NB2 I will NOT use the "automated crash reporter" because much of my work involves privileged information and investigations in progress.

30 REPLIES
Site Moderator

Re: v23 crashes constantly since Update Tuesday

Can you please submit a Crash Report so we can figure out what is goign on here? It doesn't include any personally identifiable information (here's one of mine if you want to see, https://crash-stats.mozilla.com/repor.../3ab3ade3-643f-484c-b7c7-f92052130618) but will let us actually see what's crashing instead of guessing.

fixed broken link ~J99

New Contributor

Re: v23 crashes constantly since Update Tuesday

No can do -- (1) The crash reports DO identify the sites, and I can't have that released during an investigation; and... (2) The crash reports aren't even being generated. For example, v23 crashed twice while I was attempting to respond to this request, and neither generated a crash report on disk when I said "do not send automatically"

Site Moderator

Re: v23 crashes constantly since Update Tuesday

1: No, crash reports don't include the page you are on. Not sure where you get that from. 2. As for this, ok, that's another issue. Try disable Hardware Acceleration, Turning off hardware acceleration

Grand Master Contributor

Re: v23 crashes constantly since Update Tuesday

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Site Moderator

Re: v23 crashes constantly since Update Tuesday

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.


Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

New Contributor

Re: v23 crashes constantly since Update Tuesday

Replying to a bunch of stuff at once:

(1) Turning off hardware acceleration has no effect (2) "Freshening" the profile has no effect -- it took less than five minutes to crash while idling in the background (3) There aren't any crashes from this that are generating crash profiles, and as noted above I'm not submitting crash reports anyway, so wacka-flocka-flame's request is going to go... unanswered. (Not to mention that at least for some prior versions of Firefox, it IS possible to recover URLs from crash reports -- I've done it.) (4) Next, I will try a force-reinstall of all of the Update Tuesday updates, in case that is the problem... but that's going to run more than an hour and a couple of reboots

Grand Master Contributor

Re: v23 crashes constantly since Update Tuesday

We cant fix your crash if youre not submitting them.

Site Moderator

Re: v23 crashes constantly since Update Tuesday

Note that you can inspect what is getting send and edit this text to remove all privacy sensitive parts of it.

New Contributor

Re: v23 crashes constantly since Update Tuesday

I'm having the same problem with Firefox 23.0. I do have crash reports and would love assistance restoring (or at least finding a list of) my many lost windows and tabs. Thank you very much!