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unknown software exception (0xc0000710) occurred in the application at location 0x7790a389.

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New User

unknown software exception (0xc0000710) occurred in the application at location 0x7790a389.

Is there a way to stop receiving the above error message. I have tried many of the suggestions in support. none have which have worked.

10 REPLIES
New User

Re: unknown software exception (0xc0000710) occurred in the application at location 0x7790a389.

Here's a screenshot of the error message.

2013-11-25-20-20-15-77d668.png
Site Moderator

Re: unknown software exception (0xc0000710) occurred in the application at location 0x7790a389.

See these threads:

New User

Re: unknown software exception (0xc0000710) occurred in the application at location 0x7790a389.

Thanks cor-el. I have to wait for the weekend to try some of those solutions. I've already tried a few of them to no avail. Fingers crossed.

New User

Re: unknown software exception (0xc0000710) occurred in the application at location 0x7790a389.

I reverted my java plug-in to Java(TM) Platform SE 7 U51 10.51.2.13 and stopped getting the error.

New User

Re: unknown software exception (0xc0000710) occurred in the application at location 0x7790a389.

Thanks for the reply Craig. Did not work for me sadly. I will try one more time.

Regards, J.B.

Mozilla Support Contributor

Re: unknown software exception (0xc0000710) occurred in the application at location 0x7790a389.

Do you know you have two

A plugin to detect whether the Adobe Extension Manager is installed on this machine

plugins?

New User

Re: unknown software exception (0xc0000710) occurred in the application at location 0x7790a389.

No I didn't do you have clear instruction on how to fix the problem?

I am on Java(TM) Platform SE 7 U51 10.51.2.13.

Site Moderator

Re: unknown software exception (0xc0000710) occurred in the application at location 0x7790a389.

You can check for problems with current Shockwave Flash plugin versions and try this:

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin

See also:

New User

Re: unknown software exception (0xc0000710) occurred in the application at location 0x7790a389.

Had the same problem. Read this page, uninstalled Java, downloaded and reinstalled it and my problem was solved. Remember to close and restart Firefox browser to see the results works. Thanks