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unable to customize yahoo toolbar

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New User

unable to customize yahoo toolbar

I have the latest version of Firefox (18.0 I think?) as well as the Yahoo Toolbar add-on. I have not been able to edit the icons on the Yahoo Toolbar for a long time. When I click on the "setting" button, nothing happens, no drop down box appears. When I click on the "+" button, a new tab opens up that takes me to the yahoo toolbar editing page, however, everything is blank, nothing is displayed. No icons to choose from, and my existing icons are not shown either. I can't change the layout, add/remove, or do anything with it. I've tried to uninstall/reinstall both Firefox and Yahoo Toolbar, I've also tried to install these two on a computer that previously had no Firefox or Yahoo Toolbar. Nothing worked. I'm not sure if this is a Firefox or a Yahoo Toolbar problem, but it is sure annoying! Has anyone else experienced this? What's the fix if there is one? Thank you very much!

42 REPLIES
Site Moderator

Re: unable to customize yahoo toolbar

Hello,

Welcome and thank you for posting on Mozilla Support. We value and appreciate you as a user.

This is the first time I am hearing about this issue today. What I can suggest as this moment is a clean reinstall to see if it helps or not.

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

  • (On 32-bit Windows) C:\Program Files\Mozilla Firefox
  • (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
  1. Go to the Windows Start menu and click on "Computer".
  2. In the Explorer window that opens, double click Local Disk (CSmiley Happy to open the C:\ drive.
  3. Find the "Program Files (x86)" folder or "Program Files" folder.
    • On 32-bit Windows, double-click the Program Files folder to open it.
    • On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
  4. Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Did you know that Mozilla Support is helped out by volunteers? Be part of SUMO! http://mzl.la/OJtpch

Donate more than $30 and get a T-Shirt! https://donate.mozilla.org/page/contribute/joinmozilla

Please report back to see if this helped you!

New User

Re: unable to customize yahoo toolbar

Hi Feer56!

Thank you very much for your prompt reply. No I haven't done a "clear" reinstall; however, I DID something that's the equivalent of that by installing Firefox and then the Yahoo Toolbar Add-on on another laptop, which previous has never had any Firefox product on it. The problem showed up immediately, nevertheless. So... if you want me to, I can try to do the clear reinstall on my laptop just to see, but I have a feeling that won't help any. Smiley Sad

I've attached a couple of screen prints here.

Thanks!

2013-01-15-15-24-08-d3d886.png 2013-01-15-15-24-26-3a97fd.png
Site Moderator

Re: unable to customize yahoo toolbar

Hello myuew,

Thank you for responding back. I would be glad to assist you further. Are you saying that this issue persist on another computer as well? Was the install on another computer a fresh install? If so, please let me know so I can raise this issue.

Thanks!

New User

Re: unable to customize yahoo toolbar

Hi Feer56!

Yes you are absolutely right, I installed Firefox and Yahoo Toolbar Add-on on another computer, which had neither before (a fresh install as you'd call it?), and the same problem occurred right away as on my own computer.

Please let me know if there is anything else I can help to clarify, Thank you!

Site Moderator

Re: unable to customize yahoo toolbar

I have raised this issue for further investigation.

Thanks!

Site Moderator

Re: unable to customize yahoo toolbar

This is a Yahoo Toolbar problem, so I'd suggest you raise this with their support team. They probably need to update their toolbar.

New User

Re: unable to customize yahoo toolbar

Hi Tylerdowner!

Thank you very much for your reply. Darn it... I was hoping it was something else... I wish Yahoo had such excellent support team as firefox. It would be nearly impossible for me to find a real person to talk to about this problem. Smiley Sad But still, thanks for that information. If can reach them, I can only hope they will realize and fix this problem soon!

Thank you again!

Site Moderator

Re: unable to customize yahoo toolbar

Hello myuew,

I will step of out my way to assist you with this by contacting the appropriate department with Yahoo. Please note that this does not guarantee any updates to be pushed out faster.

Thanks!

New User

Re: unable to customize yahoo toolbar

Hi Feer56! You are SUPER! Thank you so much for that offer. If you have a shortcut way to reach them, that would be great! I'm not expecting a quick fix since after all, it IS yahoo, but if they become aware of the problem, then there is a chance down the road. Smiley Happy Before I started the post here, I DID try to find their appropriate department to file the problem, but I couldn't even find a "contact" section, it's all kind of "Q&A" sections that have nothing to do with what I'm looking for, sigh...

Thank you guys! You are sure wonderful!