I have the latest version of Firefox (18.0 I think?) as well as the Yahoo Toolbar add-on. I have not been able to edit the icons on the Yahoo Toolbar for a long time. When I click on the "setting" button, nothing happens, no drop down box appears. When I click on the "+" button, a new tab opens up that takes me to the yahoo toolbar editing page, however, everything is blank, nothing is displayed. No icons to choose from, and my existing icons are not shown either. I can't change the layout, add/remove, or do anything with it. I've tried to uninstall/reinstall both Firefox and Yahoo Toolbar, I've also tried to install these two on a computer that previously had no Firefox or Yahoo Toolbar. Nothing worked. I'm not sure if this is a Firefox or a Yahoo Toolbar problem, but it is sure annoying! Has anyone else experienced this? What's the fix if there is one? Thank you very much!
Welcome and thank you for posting on Mozilla Support. We value and appreciate you as a user.
This is the first time I am hearing about this issue today. What I can suggest as this moment is a clean reinstall to see if it helps or not.
Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:
IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.
After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:
Now, go ahead and reinstall Firefox:
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Please report back to see if this helped you!
Thank you very much for your prompt reply. No I haven't done a "clear" reinstall; however, I DID something that's the equivalent of that by installing Firefox and then the Yahoo Toolbar Add-on on another laptop, which previous has never had any Firefox product on it. The problem showed up immediately, nevertheless. So... if you want me to, I can try to do the clear reinstall on my laptop just to see, but I have a feeling that won't help any.
I've attached a couple of screen prints here.
Thank you for responding back. I would be glad to assist you further. Are you saying that this issue persist on another computer as well? Was the install on another computer a fresh install? If so, please let me know so I can raise this issue.
Yes you are absolutely right, I installed Firefox and Yahoo Toolbar Add-on on another computer, which had neither before (a fresh install as you'd call it?), and the same problem occurred right away as on my own computer.
Please let me know if there is anything else I can help to clarify, Thank you!
Thank you very much for your reply. Darn it... I was hoping it was something else... I wish Yahoo had such excellent support team as firefox. It would be nearly impossible for me to find a real person to talk to about this problem. But still, thanks for that information. If can reach them, I can only hope they will realize and fix this problem soon!
Thank you again!
I will step of out my way to assist you with this by contacting the appropriate department with Yahoo. Please note that this does not guarantee any updates to be pushed out faster.
Hi Feer56! You are SUPER! Thank you so much for that offer. If you have a shortcut way to reach them, that would be great! I'm not expecting a quick fix since after all, it IS yahoo, but if they become aware of the problem, then there is a chance down the road. Before I started the post here, I DID try to find their appropriate department to file the problem, but I couldn't even find a "contact" section, it's all kind of "Q&A" sections that have nothing to do with what I'm looking for, sigh...
Thank you guys! You are sure wonderful!