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ttps://accounts.google.com/CookieMismatch - I have followed the help guide but this still appears when I try to access my home page - any ideas?

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New Contributor

ttps://accounts.google.com/CookieMismatch - I have followed the help guide but this still appears when I try to access my home page - any ideas?

When I logged in yesterday instead of my usual homepage I had an error message:

the page isn't redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
       

This problem can sometimes be caused by disabling or refusing to accept cookies

1 REPLY
Legendary Contributor

Re: ttps://accounts.google.com/CookieMismatch - I have followed the help guide but this still appears when I try to access my home page - any ideas?

It sounds as though you might have tried tried these, but just in case: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

(You also can clear Firefox's cache completely using:

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now")

(2) Remove your google.com cookies (save any pending work first) using either of these:

  • While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?


Two other recent threads on this error on Gmail or Google login: