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touch screen scrolling in some sites not working, act like click and drag

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New Contributor

touch screen scrolling in some sites not working, act like click and drag

Safe mode does not change behavior! When starting or restating firefox all tabs/sites work correctly but returning to some tabs/sites then the touch screen scrolling does not work. most sites work fine. example of offending sites http://news.google.com/ >>also touching the scroll bar does not work, it jumps and the bar is distorted http://mail.google.com/ >>also touching the scroll bar does not work, it jumps and the bar is distorted http://www.meetup.com/find/ please help so I do not change to Chrome

21 REPLIES
Site Moderator

Re: touch screen scrolling in some sites not working, act like click and drag

Is this a touchscreen desktop pc or portable pc? Could you provide screenshots of the issue? Has this happened in the past? When did this first happen?

New Contributor

Re: touch screen scrolling in some sites not working, act like click and drag

Refinement of symptoms: refreshing the page will fix problem for about 5 seconds of scrolling then attempts to scroll, via touch, will just select text. It started a couple weeks ago. I am using a HP touchsmart 610 all-in-one desktop PC.

2013-01-29-14-32-42-911af7.png
Site Moderator

Re: touch screen scrolling in some sites not working, act like click and drag

If you update to 18.0.1, does this issue get resolved?

New Contributor

Re: touch screen scrolling in some sites not working, act like click and drag

I got it.

Site Moderator

Re: touch screen scrolling in some sites not working, act like click and drag

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

New Contributor

Re: touch screen scrolling in some sites not working, act like click and drag

I hate doing that (very time consuming) and is it any different than safe mode? check out the pic of my distorted scroll bar using the mouse to click and drag the scroll bar in gmail. The start of this problem may correlate with the latest AMD video card driver update.

2013-01-29-14-45-02-0471f9.png
Site Moderator

Re: touch screen scrolling in some sites not working, act like click and drag

Could you provide more details on this if you believe this is due to a video card update? This may be a bug and can be filed.

New Contributor

Re: touch screen scrolling in some sites not working, act like click and drag

Not sure the video card driver update is the cause but the problem started around the same time.

Name	ATI Mobility Radeon HD 5570
PNP Device ID	PCI\VEN_1002&DEV_68C7&SUBSYS_22451462&REV_00\4&11B4BF7A&0&0008
Adapter Type	AMD Radeon Graphics Processor (0x68C7), Advanced Micro Devices, Inc. compatible
Adapter Description	ATI Mobility Radeon HD 5570
Adapter RAM	(2,147,483,648) bytes
Installed Drivers	aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version	9.10.8.0
INF File	oem37.inf (ati2mtag_Manhattan section)
Color Planes	Not Available
Color Table Entries	4294967296
Resolution	1920 x 1080 x 60 hertz
Bits/Pixel	32
Memory Address	0xC0000000-0xCFFFFFFF
Memory Address	0xFE620000-0xFE63FFFF
I/O Port	0x0000E000-0x0000EFFF
IRQ Channel	IRQ 4294967289
I/O Port	0x000003B0-0x000003BB
I/O Port	0x000003C0-0x000003DF
Memory Address	0xA0000-0xBFFFF
Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6290, 534.00 KB (546,816 bytes), 12/1/2012 11:13 PM)
Site Moderator

Re: touch screen scrolling in some sites not working, act like click and drag

That information is helpful. You can file you bug here: https://bugzilla.mozilla.org/