Safe mode does not change behavior! When starting or restating firefox all tabs/sites work correctly but returning to some tabs/sites then the touch screen scrolling does not work. most sites work fine. example of offending sites http://news.google.com/ >>also touching the scroll bar does not work, it jumps and the bar is distorted http://mail.google.com/ >>also touching the scroll bar does not work, it jumps and the bar is distorted http://www.meetup.com/find/ please help so I do not change to Chrome
Is this a touchscreen desktop pc or portable pc? Could you provide screenshots of the issue? Has this happened in the past? When did this first happen?
Refinement of symptoms: refreshing the page will fix problem for about 5 seconds of scrolling then attempts to scroll, via touch, will just select text. It started a couple weeks ago. I am using a HP touchsmart 610 all-in-one desktop PC.
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
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I hate doing that (very time consuming) and is it any different than safe mode? check out the pic of my distorted scroll bar using the mouse to click and drag the scroll bar in gmail. The start of this problem may correlate with the latest AMD video card driver update.
Could you provide more details on this if you believe this is due to a video card update? This may be a bug and can be filed.
Not sure the video card driver update is the cause but the problem started around the same time.
Name ATI Mobility Radeon HD 5570 PNP Device ID PCI\VEN_1002&DEV_68C7&SUBSYS_22451462&REV_00\4&11B
4BF7A&0&0008 Adapter Type AMD Radeon Graphics Processor (0x68C7), Advanced Micro Devices, Inc. compatible Adapter Description ATI Mobility Radeon HD 5570 Adapter RAM (2,147,483,648) bytes Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,at icfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a. cap,atitmm64.dll Driver Version 220.127.116.11 INF File oem37.inf (ati2mtag_Manhattan section) Color Planes Not Available Color Table Entries 4294967296 Resolution 1920 x 1080 x 60 hertz Bits/Pixel 32 Memory Address 0xC0000000-0xCFFFFFFF Memory Address 0xFE620000-0xFE63FFFF I/O Port 0x0000E000-0x0000EFFF IRQ Channel IRQ 4294967289 I/O Port 0x000003B0-0x000003BB I/O Port 0x000003C0-0x000003DF Memory Address 0xA0000-0xBFFFF Driver c:\windows\system32\drivers\atikmpag.sys (18.104.22.16890, 534.00 KB (546,816 bytes), 12/1/2012 11:13 PM)