cancel
Showing results for 
Search instead for 
Did you mean: 

site does not recognize me

Highlighted
New Contributor

site does not recognize me

Even though the cookie record shows that I've got cookies from the NYTimes.com site, I am never recognized as a paid customer when visiting there, and must log in every time. This was not the case until a few days ago, when I had to reformat the hard drive and then reinstall the program with Win7 Home.

When using IE and Chrome, no problems.

Clicking "Remember me" does no good.

Any solutions?

5 REPLIES
Legendary Contributor

Re: site does not recognize me

To check NYTimes.com's cookie permissions, right-click the page, choose View Page Info, then the Permissions tab. Is it set to "Allow" (either by default or explicitly)? This is necessary for the cookie to be saved with its standard expiration date.

By any chance have you set Firefox to clear your cookies at shutdown? Those settings are described about halfway down this article: http://support.mozilla.org/en-US/kb/remove-recent-browsing-search-and-download-history#w_how-do-i-ma...

New Contributor

Re: site does not recognize me

Cookies are allowed, and, as I reported, they are sticking.

As for clearing at shutdown, that is A) not checked and B) not happening, because there are a bunch of NYTimes cookies stored.

I have written the Times for help, but no answer yet.

Site Moderator

Re: site does not recognize me

In case you are using "Clear history when Firefox closes":

  • do not clear the "Cookies" and the "Site Preferences"

Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.

New Contributor

Re: site does not recognize me

No, I don't clear cookies, and the NYT site shows many stored cookies on my PC.

Site Moderator

Re: site does not recognize me

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.