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since upgrade to v. 13 Yahoo mail keeps getting "your session has expired"

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New User

since upgrade to v. 13 Yahoo mail keeps getting "your session has expired"

Firefox automatic upgrade to ver. 13 today. now every 15 - 20 minutes my yahoo mail keeps popping up the message "Sorry, your session has expired. To protect your account, you need to confirm you account periodically. This only happens in FF ver. 13, IE & Chrome are fine

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Site Moderator

Re: since upgrade to v. 13 Yahoo mail keeps getting "your session has expired"

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:


EDIT: See also this post on page two of this thread:

100 REPLIES
Mozilla Support Contributor

Re: since upgrade to v. 13 Yahoo mail keeps getting "your session has expired"

New User

Re: since upgrade to v. 13 Yahoo mail keeps getting "your session has expired"

Thanks for you help. Unfortunately that link does not apply to my situation. Up until FireFox upgraded me to Version 13, Yahoo Mail worked fine. None of my settings were changed during the upgrade to Ver. 13 and Yahoo mail works fine in IE 9 & chrome. Something in FF is making Yahoo Mail think that I have been logged in for more that 2 weeks every 15-20 minutes.

Site Moderator

Re: since upgrade to v. 13 Yahoo mail keeps getting "your session has expired"

Try to clear the (Yahoo!) cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).


Also make sure that you do not have security software that is modifying cookies.

New User

Re: since upgrade to v. 13 Yahoo mail keeps getting "your session has expired"

Thank you cor-el for your assistance. I had already gone through these steps on my own, then with yahoo and then I tried again with your steps as they were a little different. Unfurtunately nothing has worked. I have gone back to Ver. 12 and the probelm has gone away, so it is definetly something with ver. 13 and as I stated, Yahoo mail (classic) works fine in IE 9 and chrome. Thanks Again

Site Moderator

Re: since upgrade to v. 13 Yahoo mail keeps getting "your session has expired"

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:


EDIT: See also this post on page two of this thread:

New User

Re: since upgrade to v. 13 Yahoo mail keeps getting "your session has expired"

Cor-el - That hit the proverbial nail on the Head. Thanks sooooo much.

I wanted to wait to make sure the problem was resolved before getting back to you. Yahoo mail has been active now for 12 hours and no messages!!! Yeah!!!!

Thanks again :)

New User

Re: since upgrade to v. 13 Yahoo mail keeps getting "your session has expired"

I had exactly the same problem, and can confirm that the above fix does work, but I kept a copy of the corrupt installation to try to find the minimum action needed to fix the problem. I found that simply deleting sessionstore.js was enough, and of course avoids losing stored passwords, preferences, etc. Hopefully might work for others.

Site Moderator

Re: since upgrade to v. 13 Yahoo mail keeps getting "your session has expired"

If you restore windows from the previous session then it may have been caused by cookies that Firefox stores as part of the session data.

If you see this error often then you can try to disable storing cookies as session data.

Set the browser.sessionstore.privacy_level pref to 2 (never) or 1 (non-HTTPS, default in Firefox 3 versions) on the about:config page to disable saving cookies via session restore.
You can change the browser.sessionstore.privacy_level_deferred pref that is used when you do not reopen the previous session automatically via "Show my windows and tabs from last time".

New User

Re: since upgrade to v. 13 Yahoo mail keeps getting "your session has expired"

Posted as solved but I do not think so. More than 28 people have this issue but this forum is hard to find and I contacted yahoo and they do not seem interested. Mozilla your upgrade needs a fix.