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settings for yahoo, facebook, online banking messed up...thought it was norton caused the problem but they say not so...works with explorer???

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New User

settings for yahoo, facebook, online banking messed up...thought it was norton caused the problem but they say not so...works with explorer???

Cleaned up temp. files, etc with Norton and right after could not get yahoo, Facebook, or any of my bookmarked sites. Contacted Norton and they checked but said it wasn't their problem..suggested i contact Firefox. Everything runs normally with explorer.

2 REPLIES
Site Moderator

Re: settings for yahoo, facebook, online banking messed up...thought it was norton caused the problem but they say not so...works with explorer???

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

New User

Re: settings for yahoo, facebook, online banking messed up...thought it was norton caused the problem but they say not so...works with explorer???

Tyler, thanks a bunch...that did the trick.

Bernadette Steinberg