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realplayer won't download videos

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Grand Master Contributor

realplayer won't download videos

I downloaded Firefox 3.6.4 today, and am not able to go to various sites as i did prior to the download, to successfully access the "download this video" in realplayer SP. It works fine in IE8, but i like to use FireFox. HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This happened

Every time Firefox opened

== i downloaded the latest version 3.6.4

56 REPLIES
Senior Contributor
Senior Contributor

Re: realplayer won't download videos

Can you tell us what version of Real Player download extension you have? Go to Tools > Add-ons select Real Player Browser Record to get the version number.

Grand Master Contributor

Re: realplayer won't download videos

I have identical problem after downloading v,3.6.4 earlier today, using real player 1.1.4. Firefox troubleshooting page states this is enabled and should be operational. Have checked the realplayer website and updated. All to no avail. Download facility working fine on IE. Am awaiting reply from realplayer customer services for possible solution. Am now considering returning to IE as default browser. The litany of complaints re. 3.6.4. on this board suggests major issues require to be resolved.

Grand Master Contributor

Re: realplayer won't download videos

I also downloaded the new version today and now realplayer will not download, although it continues to work fine in IE8.When I did a system restore to the last version of Firefox the add-on worked fine, so I know that it is this latest update which is problematic. Like the other poster, the add-on,RealPlayer Browser Record Record Plug-In 1.1.4, is clearly indicated as being enabled, and I tried disabling and re-enabling it, re-starting both firefox and my system, but nothing works. I would like to continue using firefox as my default and I will just have to continue using the older version until these problems are fixed.

Grand Master Contributor

Re: realplayer won't download videos

I have the same problem. Please help.

Grand Master Contributor

Re: realplayer won't download videos

I have real player version 1.1.4, i have just removed it (FireFox) this is ridiculous! I will just stick w/IE8 and maybe try Google Chrome.

Grand Master Contributor

Re: realplayer won't download videos

Same issue for me

Grand Master Contributor

Re: realplayer won't download videos

Would someone at mozilla firefox please tell us why this is happening everytime a firefox new version is given us to update? This is so annoying. Can this be fixed asap?

Grand Master Contributor

Re: realplayer won't download videos

Why does this happen every time Firefox updates. I had to update Real Player each time and when I did it worked. Not this time. I still have IE 6 and it lets me download from youtube. Guess I'll update there and get rid of Firefox if this issue isn't resolved soon.

Grand Master Contributor

Re: realplayer won't download videos

Realplayer SP Beta and Gold Firefox 3.6.4 no work IE8 works