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"Realdownloader has stopped working"

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New User

"Realdownloader has stopped working"

Impossible to download Youtube and other videos since an update..

Using Windows 7, Firefox 18.0, Realplayer 16.00.282, Realdownloader 1.3.0. In Firefox Realdownloader is enabled as "Disable" button displays.

At Youtube videos "Download This Video" button appears, but when clicked on "Realdownloader has stopped working-Windows is checking for a problem . . " window appears. There is no download

2 ACCEPTED SOLUTIONS

Accepted Solutions
Site Moderator

Re: "Realdownloader has stopped working"

Usual advice is to use the latest version of all RealPlayer related software are you doing that ?

It is possible there has been a regression somewhere, are you able to provide a link to the version listing and release notes of your Real Player related software. (You will probably find that faster than I can, if you have the software installed).

First of all consider trying downgrading to FlashPlayer 10.3

If that does not help upgrade again and try find out if turning off FlashPlayers protected mode helps.

There has been a rather long saga of Firefox Windows problems with RealPlayer/Flash.

A recent related threads, with useful instructional links:

New User

Re: "Realdownloader has stopped working"

For anyone that needs specific steps to solve this.....

1) Open Realdownloader
2) Click Realdownloader drop down menu in top left
3) Click preferences
4) Click Browse and pick your destination folder

4 REPLIES
Site Moderator

Re: "Realdownloader has stopped working"

Usual advice is to use the latest version of all RealPlayer related software are you doing that ?

It is possible there has been a regression somewhere, are you able to provide a link to the version listing and release notes of your Real Player related software. (You will probably find that faster than I can, if you have the software installed).

First of all consider trying downgrading to FlashPlayer 10.3

If that does not help upgrade again and try find out if turning off FlashPlayers protected mode helps.

There has been a rather long saga of Firefox Windows problems with RealPlayer/Flash.

A recent related threads, with useful instructional links:

New User

Re: "Realdownloader has stopped working"

Thank you for your suggestions, some of which I tried.

However, what I eventually discovered is that Real.com has separated its Realplayer program from its Realdownloader program (effectively without adequate notification upon an update) and one has to find the latter and tell it where to place the downloads--otherwise it doesn't work.

Site Moderator

Re: "Realdownloader has stopped working"

Thanks for posting back.

So the problem is with Real.com software,and you have found the solution. This is popular software and others are sure to run into the problem.

New User

Re: "Realdownloader has stopped working"

For anyone that needs specific steps to solve this.....

1) Open Realdownloader
2) Click Realdownloader drop down menu in top left
3) Click preferences
4) Click Browse and pick your destination folder